Service Management Connect LimitedService, Enterprise & System Management Architecture & Consultancy
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Delivery of first class Services and Products are achieved through people, process, product and partnership.Whilst organisations understand this they seek to achieve delivery through a variety of improvement programmes, change initiatives, new software projects and invariably multi-supplier contracts and consultancy engagements running as separate lines of action. But time and again transformation and transition stumbles along with benefits rarely realised primarily because the business-as-usual, projects and change agents never truly articulate their requirements and cannot spare time to ensure change is a transformation and not just a "go-live" date.

Partnership is the component that helps integrate all parties to allow business transformation.


Service Management Connect Limited was created to provide the partner support between BaU, Business Change and Delivery Projects by ensuring, via pragmatic architectural methods, real world cross-disciplne experience and certified expertise, that all angles in this triangle of change are supported from Concept to In-Service and beyond. 



We specialise in:

ITSM / BSS / OSS / ITAM / SAM
IT and Telecoms Service & System Management Consultancy
License & Software Asset Management Consultancy
Service Management Architecture
Interim Programme and Project Management
IBM Maximo and Tivoli Tools - IBM Business Partner
BMC Remedy ITSM
Tool Selection, Advice and Consultancy covering IBM, BMC, HP, CA and ServiceNow

Bespoke provision of:

  • IT Business Process Review and Service Management Design Project Review
  • Consultant Engagements for Service Improvement and Technology Training
  • IT Contractors and Specialists

Contact Lead IT Consultant Brian Scott for more details -

brian.scott@smconnect.co.uk

07790 991064

 Click Here For LinkedIn Profile

The Register

The Register

Biting the hand that feeds IT

1 - Unlocked: The hidden love note on the grave of America's first crypto power-couple
2 - Cyber-coin crackdown continues: Commission charges couple crypto-currency company chiefs concerning 'conned' customers
3 - Twitter breaks bad news to 677,775 twits: You were duped by Russia
4 - FCC drops idiotic plans to downgrade entire nation's internet speeds
5 - In Soviet California, pedestrian hits you! Bloke throws himself in front of self-driving car
6 - America restarts dodgy spying program – just as classified surveillance abuse memo emerges
7 - OnePlus minus 40,000 credit cards: Smartmobe store hacked to siphon payment info to crooks
8 - Talk about a positive mental pl-attitude: WD Ultrastars shed disks without hit to capacity
9 - Internet giants removing 70 per cent of reported hate speech, crows European Commission
10 - Is the writing on the wall for on-premises IT? This survey seems to say so
11 - Apple: The exclusive sales channel for an, er, AI toothbrush
12 - There are other, <i>legal</i> ways to nab Microsoft emails, privacy groups remind Supremes
13 - Anglo, French space agencies sitting in a tree, K I S S I N G
14 - IBM turns panto villain as <i>The Reg</i> tells readers: 'It's behind you!'
15 - Court throws out BT's plans to reduce pension rates
16 - Bigger Blue: Tonic for Ginni as IBM actually does OK in storage
17 - Take a bow, TalkTalk, Post Office, Vodafone! You win most-whinged-about telcos award
18 - Digital mortgage service sounds handy, right? Oh, it's through UK.gov's Verify
19 - Make it rain: NetApp sets up Cloud Infrastructure biz unit
20 - Why did I buy a gadget I know I'll never use?
21 - Delve into the hidden corners of security at CyberThreat18
22 - You may not be a software company, but that isn't an excuse to lame-out at computering
23 - Don't panic... but our fragile world is drifting away from the Sun
24 - User had no webcam or mic, complained vid conference didn’t work
25 - Have three WINEs this weekend, because WINE 3.0 has landed
26 - .UK overseer Nominet abandons its own charitable foundation – and why this matters
27 - Baywatch hero drone saves silly struggling swimmers Down Under from going down under
28 - Text bomb, text bomb, you're my text bomb! Naughty HTML freezes Messages, Safari, etc
29 - Two things will survive a nuclear holocaust: Cockroaches and crafty URLs like ғасеьоок.com
30 - A380 saved as Emirates orders another 20 planes, plus 16 options
31 - Nervy nuke-armed nation fires missile with 5,000km range
32 - Linux's Grsecurity dev team takes blog 'libel' fight to higher court
33 - IBM lifts its 22-quarter shrinking sales curse: Finally, a whole 1% uptick
34 - Goodbye Netscaler, Xen. Hello Citrix SD-WAN, Citrix Desktop, Citrix...
35 - You get a lawsuit! And you get a lawsuit! And you! Now Apple sued over CPU security flaws
36 - Plutus Payroll victims asked to explain themselves to receiver
37 - Sad-sack Anon calling himself 'Mr Cunnilingus' online is busted for DDoSing ex-bosses
38 - Sili-spurned Valley! No way, San Jose! Amazon snubs SF Bay Area in search for HQ2 city
39 - Feds charge Barclays trader with fraud in Hewlett-Packard deal
40 - DigitalOcean cuts cloud server pricing to stop rivals eating its lunch
41 - Home Office admits it sent asylum seeker’s personal info to the state he was fleeing
42 - Scumbag who tweeted vulnerable adults' details is hauled into court
43 - Someone is touting a mobile, PC spyware platform called Dark Caracal to governments
44 - F-35 'incomparable' to Harrier jump jet, top test pilot tells <i>El Reg</i>
45 - DXC confirms veep level shake-up in new world order
46 - Google fuels up Chromecast Wi-Fi flooding fix
47 - Apple iPhone X: Two weeks in the life of an anxious user
48 - And Oracle E-biz suite makes 3: Package also vulnerable to exploit used by cryptocurrency miner
49 - M&amp;S extends customer support contract with, er, Capita
50 - What do voters want? An IRL Maybot? Sure, give that a whirl
1 - Unlocked: The hidden love note on the grave of America's first crypto power-couple

BAAAB AABBB AAAAA BAAAA AABAA ABBAB ABBAA BAAAA AABAA AAABB AAABB ABAAA BAABA

Shmoocon Among the 400,000 graves at the Arlington National Cemetery – a solemn US military graveyard in Virginia – lies the final resting place of cryptography pioneers William and Elizebeth Friedman.…

1/20/2018 8:58:10 AM

2 - Cyber-coin crackdown continues: Commission charges couple crypto-currency company chiefs concerning 'conned' customers

Crikey!

The US Commodity Futures Trading Commission (CFTC) is the latest financial watchdog to haul into court companies in the virtual currency space.…

1/20/2018 2:00:11 AM

3 - Twitter breaks bad news to 677,775 twits: You were duped by Russia

Election manipulation wasn't as bad as feared – it was worse

Twitter says it will warn hundreds of thousands of tweeters who deliberately or inadvertently interacted with Kremlin bots during the 2016 US presidential election.…

1/20/2018 12:19:40 AM

4 - FCC drops idiotic plans to downgrade entire nation's internet speeds

US regulator won't pretend that mobile networks are equivalent to landlines

Analysis America's favorite government watchdog – the Federal Communications Commission – has backtracked on plans to downgrade the entire country's internet, agreeing to maintain its current definition of what is broadband speed.…

1/20/2018 12:02:36 AM

5 - In Soviet California, pedestrian hits you! Bloke throws himself in front of self-driving car

We're not sure why but maybe it will become a thing

While commuter buses ferrying Apple and Google employees have been rerouted to avoid being shot at – reportedly with a pellet gun – GM Cruise has had less success keeping one of its self-driving cars out of harm's way.…

1/19/2018 10:45:25 PM

6 - America restarts dodgy spying program – just as classified surveillance abuse memo emerges

There is literally nothing decent in this story

Analysis The US Senate reauthorized a controversial NSA spying program on Thursday – and then, because it's 2018 and nothing matters any more, embarked on a partisan battle over a confidential memo that outlines Uncle Sam's alleged abuse of surveillance powers.…

1/19/2018 9:21:42 PM

7 - OnePlus minus 40,000 credit cards: Smartmobe store hacked to siphon payment info to crooks

Chinese biz scrambles to tear down injected theft script

OnePlus today confirmed thieves siphoned tens of thousands of people's credit card numbers from its online store.…

1/19/2018 7:48:32 PM

8 - Talk about a positive mental pl-attitude: WD Ultrastars shed disks without hit to capacity

Revitalises midrange nearline air-filled tech

Western Digital Corp's HGST unit has brought out 4 and 6TB nearline platter-reduced disk drives with an 8TB drive on the way.…

1/19/2018 5:03:09 PM

9 - Internet giants removing 70 per cent of reported hate speech, crows European Commission

But we might still drum up some new regs, so keep it up

Tech firms are removing more hate speech faster than before – so now EU lawmakers want them to improve their feedback to users.…

1/19/2018 4:35:15 PM

10 - Is the writing on the wall for on-premises IT? This survey seems to say so

Suppliers, time to consider that SaaS and/or public cloud angle

Research outfit 451 has run a survey that should get the pulses of on-premises IT suppliers beating faster.…

1/19/2018 4:06:11 PM

11 - Apple: The exclusive sales channel for an, er, AI toothbrush

White plastic? No Space Grey?

Word reaches us of an, er, AI-driven revolution taking place in dentistry but you’ll only be able to get you hands on Colgate’s Smart Electronic E1 Toothbrush from Apple as it is the exclusive sales channel.…

1/19/2018 3:38:14 PM

12 - There are other, <i>legal</i> ways to nab Microsoft emails, privacy groups remind Supremes

Redmond finds allies in Irish data centre spat

Allowing Uncle Sam to seize emails stored in Microsoft's Irish data centre would violate foreign data protection laws and risk setting a damaging precedent, the US Supreme Court has been told.…

1/19/2018 3:03:07 PM

13 - Anglo, French space agencies sitting in a tree, K I S S I N G

UKSA and CNES buddy up on climate science, Mars missions

The British and French space agencies have agreed to team up on more missions together.…

1/19/2018 2:39:08 PM

14 - IBM turns panto villain as <i>The Reg</i> tells readers: 'It's behind you!'

Hello children, fancy a chat about muck-raking tech rags?

The meltdown in corporate spin at IBM was apparent last week after the flames of publicity were fanned by The Register's report on the firm's proposals to redeploy tens of thousands of Global Technology Services staff.…

1/19/2018 2:13:11 PM

15 - Court throws out BT's plans to reduce pension rates

Back to drawing board on £14bn pensions deficit

Plans by BT to cut its huge pension deficit have been thrown out by the High Court in England. The UK's incumbent telco had wanted to shift the rate used to calculate final salary pension payments.…

1/19/2018 1:40:09 PM

16 - Bigger Blue: Tonic for Ginni as IBM actually does OK in storage

Four quarters of growth in a row ain't too shabby

Analysis Diving into IBM's fourth-quarter and full-year results show its storage surge has now run a whole year and possibly pushed Dell EMC into a "Refuse to Lose" channel campaign to regain sales momentum.…

1/19/2018 12:56:05 PM

17 - Take a bow, TalkTalk, Post Office, Vodafone! You win most-whinged-about telcos award

Regulator figures show Sky, Tesco users as most content

TalkTalk, Post Office and Vodafone were the most-complained-about telecoms service providers in the UK between July and September 2017, according to an Ofcom report released today.…

1/19/2018 12:09:04 PM

18 - Digital mortgage service sounds handy, right? Oh, it's through UK.gov's Verify

Keys in hands of highly borkable ID gateway

The UK government is cracking on with plans for a digital mortgage service to be launched this year, which will allow borrowers to sign mortgage deeds online via the Government Digital Service's deeply flawed Verify identity programme.…

1/19/2018 11:22:07 AM

19 - Make it rain: NetApp sets up Cloud Infrastructure biz unit

Stuffs portfolio with CI, flash and converged solutions

NetApp is setting up a Cloud Infrastructure business unit, giving it FlexPod, SolidFire and StorageGRID, and hiring a cloud services hotshot to run it.…

1/19/2018 10:41:07 AM

20 - Why did I buy a gadget I know I'll never use?

Just put it under the desk along with all the others

Something for the Weekend, Sir? It could get steamy in here. I have stripped off the layers and am now looking to turn up the heat. I’m looking forward to an afternoon of delightful tenderness with plenty of oohs and aahs.…

1/19/2018 10:04:47 AM

21 - Delve into the hidden corners of security at CyberThreat18

New event set to infiltrate QEII

Promo If you are a cybersecurity practitioner who feels on top of the latest developments in your field, CyberThreat18 may make you want to think again.…

1/19/2018 9:19:10 AM

22 - You may not be a software company, but that isn't an excuse to lame-out at computering

If pizza delivery, coffee joints and banks can do it, so can you

I don't begrudge organisations who want us to start calling them "software companies". People are free to do whatever they like with such trivial labels, I guess. But the tick of such labelling has always been an annoyance to me.…

1/19/2018 9:04:40 AM

23 - Don't panic... but our fragile world is drifting away from the Sun

Jeez, get a grip, Sol!

As the Sun ages and sheds mass, the gravitational pull it exerts on its planets weakens.…

1/19/2018 8:24:11 AM

24 - User had no webcam or mic, complained vid conference didn’t work

European Commission sysadmin offers us tales of Euro-dunderheads

On-Call Welcome again to On-Call, The Register’s weekly reader-contributed tales of facepalm-worthy failures in the field of tech support.…

1/19/2018 8:02:08 AM

25 - Have three WINEs this weekend, because WINE 3.0 has landed

Wine Is Not an Emulator Windows-on-POSIX software now handles Windows apps on Android

Version 3.0 of Wine Is Not an Emulator – aka WINE – has arrived, and offers all sorts of new emulation-on-Android possibilities.…

1/19/2018 7:32:05 AM

26 - .UK overseer Nominet abandons its own charitable foundation – and why this matters

Non-profit org mutates into investment firm

Special report Nominet, which runs the UK's domain-name registry, has abandoned its own charitable foundation, raising questions about the organization's direction and accountability.…

1/19/2018 7:02:08 AM

27 - Baywatch hero drone saves silly struggling swimmers Down Under from going down under

Only tits in this drama were the two kids in trouble

Video Australian politicians are claiming a world first after a drone saved two teenagers from drowning in heavy surf.…

1/19/2018 6:43:08 AM

28 - Text bomb, text bomb, you're my text bomb! Naughty HTML freezes Messages, Safari, etc

Apple font code on iOS, macOS knackered by texted link

A specially crafted webpage will knacker Apple's Messages and Safari software on iOS and macOS, allowing miscreants to spread merry mischief by texting fans a link to the dastardly HTML.…

1/19/2018 6:19:07 AM

29 - Two things will survive a nuclear holocaust: Cockroaches and crafty URLs like ғасеьоок.com

Pesky phishing pages using international domain names just won't go away

It's been known for a long while that people can use similar-looking non-Roman characters to create internet addresses that look similar to real ones.…

1/19/2018 6:03:11 AM

30 - A380 saved as Emirates orders another 20 planes, plus 16 options

Airbus says it’ll keep building the behemoth of the skies into the 2030s

Three days after warning the A380 might not have a future, Airbus says it will likely keep making the plane into the 2030s.…

1/19/2018 5:01:07 AM

31 - Nervy nuke-armed nation fires missile with 5,000km range

India can hit all of China now. Or Moscow, Athens, USA’s Indian Ocean navy base ...

India has successfully tested a surface-to-surface ballistic missile.…

1/19/2018 4:15:11 AM

32 - Linux's Grsecurity dev team takes blog 'libel' fight to higher court

Meanwhile, Bruce Perens wants his legal bills footed

Open Source Security, Inc., the maker of the Grsecurity Linux kernel patches, suffered a setback last month when San Francisco magistrate judge Laurel Beeler granted a motion by defendant Bruce Perens to dismiss the company's defamation claim, with the proviso that the tossed legal challenge could be amended.…

1/19/2018 3:27:25 AM

33 - IBM lifts its 22-quarter shrinking sales curse: Finally, a whole 1% uptick

Big Blue exits five-year skid, shares fall on uncertain future

For 22 quarters in a row, IBM's sales have been shrinking. But not any more. In the final three months of 2017, Big Blue's revenues grew 3.5 per cent compared to year-ago quarter, the first such rise in about six years.…

1/19/2018 2:25:28 AM

34 - Goodbye Netscaler, Xen. Hello Citrix SD-WAN, Citrix Desktop, Citrix...

Devs toil away unifying product suites ahead of May rebrand launch

Exclusive Citrix will try to reinvent itself with integrated cloudy products – and ditch some of its long-standing brands in favor of a naming scheme without the Xen badge it has nurtured for years.…

1/19/2018 1:01:06 AM

35 - You get a lawsuit! And you get a lawsuit! And you! Now Apple sued over CPU security flaws

iGiant up next in the Meltdown-Spectre-sueball-a-palooza

Add Apple to the list of companies facing a legal backlash in the US over the Spectre and Meltdown CPU security fiasco.…

1/18/2018 11:15:09 PM

36 - Plutus Payroll victims asked to explain themselves to receiver

Deloitte trying to figure out who to pay first – or maybe who to pay at all

Contractors left out of pocket by the collapse of alleged tax-skimming scammers Plutus Payroll have been asked to provide copious details of their employment history by receiver Deloitte, which appears to have few details of claimants’ status or relationship to Plutus and its associated companies.…

1/18/2018 10:36:48 PM

37 - Sad-sack Anon calling himself 'Mr Cunnilingus' online is busted for DDoSing ex-bosses

Electronics tutor's taunts come back to haunt him

An electronics technician pleaded guilty on Wednesday to orchestrating distributed denial of service (DDoS) attacks on a former employer and other organizations – and to unlawfully possessing a firearm as a former felon.…

1/18/2018 9:23:48 PM

38 - Sili-spurned Valley! No way, San Jose! Amazon snubs SF Bay Area in search for HQ2 city

Bezos narrows down search for new base to 20 cities, mostly on East Coast

Amazon has trimmed its list of potential cities where it wants to build its second headquarters, dubbed HQ2. The Bezos Bunch says it has narrowed down a list of 238 proposals to 19 US cities and one in Canada.…

1/18/2018 7:27:55 PM

39 - Feds charge Barclays trader with fraud in Hewlett-Packard deal

Forex head alleged to have manipulated market in 'front-running' scheme

The former head of foreign currency exchanges at Barclays New York has been charged in the US with devising and executing a "scheme to defraud HP of money and property", according to an indictment entered yesterday.…

1/18/2018 6:07:49 PM

40 - DigitalOcean cuts cloud server pricing to stop rivals eating its lunch

Faces up to AWS, Google with future per-second billing plan

Faced with a customer base being lured away by cheaper cloud compute services at its competitors, DigitalOcean has cut prices and increased RAM and SSD storage for its users.…

1/18/2018 5:29:11 PM

41 - Home Office admits it sent asylum seeker’s personal info to the state he was fleeing

UK.gov pays £15,500 in damages after failed fact-check

An asylum seeker has won £15,500 from the UK’s Home Office after it blabbed confidential information about his persecution in his home country - to authorities in the state.…

1/18/2018 5:03:12 PM

42 - Scumbag who tweeted vulnerable adults' details is hauled into court

Kent bloke 'threatened' privacy watchdog that he'd release more

A man from Kent, England, has been prosecuted under the UK's Data Protection Act for leaking sensitive police information on Twitter.…

1/18/2018 4:34:09 PM

43 - Someone is touting a mobile, PC spyware platform called Dark Caracal to governments

Hundreds of gigabytes already slurped, say EFF and Lookout

An investigation by the Electronic Frontier Foundation and security biz Lookout has uncovered Dark Caracal, a surveillance-toolkit-for-hire that has been used to suck huge amounts of data from Android mobiles and Windows desktop PCs around the world.…

1/18/2018 4:00:12 PM

44 - F-35 'incomparable' to Harrier jump jet, top test pilot tells <i>El Reg</i>

Naturally we demanded proof – and we got it

Interview What's it like to fly an F-35 fighter jet? We interviewed the chief British test pilot about a uniquely British flying technique – and then had a play with a full cockpit simulator to find out for ourselves.…

1/18/2018 3:27:09 PM

45 - DXC confirms veep level shake-up in new world order

CEO thanks execs for service... more than most get

Exclusive DXC Technologies is splitting with exec veep and general manager Mike Nefkens - previously the boss for HPE Enterprise Services before the spin merger with CSC - amid a massive shake-down of the exec line-up.…

1/18/2018 2:55:08 PM

46 - Google fuels up Chromecast Wi-Fi flooding fix

It lands today

Google has confirmed plans to issue a patch for Chromecast and Google Home aimed at resolving a traffic flooding problem that was swamping home networks.…

1/18/2018 2:27:11 PM

47 - Apple iPhone X: Two weeks in the life of an anxious user

A smartphone that plucks at your heartstrings, not always in a good way

A top-end smartphone isn’t just for Christmas: it’s for 18 months, maybe two years, two-and-a-half at a push. So here at The Reg, we let the stardust settle around Apple's iPhone X launch before putting the product to test in the field for longer than an afternoon. Fanboi squeals written up just after you peel away the cellophane are no use to anyone.…

1/18/2018 2:04:04 PM

48 - And Oracle E-biz suite makes 3: Package also vulnerable to exploit used by cryptocurrency miner

Hat trick!

A third Oracle enterprise package has been patched against a crypto-mining exploit.…

1/18/2018 1:26:13 PM

49 - M&amp;S extends customer support contract with, er, Capita

Web chat? On the phone? Online? That'll be UK IT's Mr Nasty you are talking to

Despite ditching other tech suppliers in a consolidation push, Marks & Spencer – purveyor of Brit middle-class dreams – has extended a customer support agreement with everyone's fave outsourcing titan, Capita, for £70m.…

1/18/2018 12:58:08 PM

50 - What do voters want? An IRL Maybot? Sure, give that a whirl

Tory council candidate moots an even more robotic PM – for the 'more personable touch'

A local Tory candidate has suggested the party creates a chatbot to up its digital cred and boost engagement with voters. Its name? Theresa Maybot.…

1/18/2018 12:29:04 PM

 

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