Service Management Connect LimitedService, Enterprise & System Management Architecture & Consultancy
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Delivery of first class Services and Products are achieved through people, process, product and partnership.Whilst organisations understand this they seek to achieve delivery through a variety of improvement programmes, change initiatives, new software projects and invariably multi-supplier contracts and consultancy engagements running as separate lines of action. But time and again transformation and transition stumbles along with benefits rarely realised primarily because the business-as-usual, projects and change agents never truly articulate their requirements and cannot spare time to ensure change is a transformation and not just a "go-live" date.

Partnership is the component that helps integrate all parties to allow business transformation.


Service Management Connect Limited was created to provide the partner support between BaU, Business Change and Delivery Projects by ensuring, via pragmatic architectural methods, real world cross-disciplne experience and certified expertise, that all angles in this triangle of change are supported from Concept to In-Service and beyond. 



We specialise in:

ITSM / BSS / OSS / ITAM / SAM
IT and Telecoms Service & System Management Consultancy
License & Software Asset Management Consultancy
Service Management Architecture
Interim Programme and Project Management
IBM Maximo and Tivoli Tools - IBM Business Partner
BMC Remedy ITSM
Tool Selection, Advice and Consultancy covering IBM, BMC, HP, CA and ServiceNow

Bespoke provision of:

  • IT Business Process Review and Service Management Design Project Review
  • Consultant Engagements for Service Improvement and Technology Training
  • IT Contractors and Specialists

Contact Lead IT Consultant Brian Scott for more details -

brian.scott@smconnect.co.uk

07790 991064

 Click Here For LinkedIn Profile

The Register

The Register

Biting the hand that feeds IT

1 - Wannacry-slayer Marcus Hutchins pleads guilty to two counts of banking malware creation
2 - Defense against the Darknet, or how to accessorize to defeat video surveillance
3 - Not one of the 12 steps: Rehab patients' details exposed in publicly visible database
4 - Double trouble for Lyft after share price drop sparks class action lawsuits claiming hype
5 - UK comms watchdog mulls 5G tweaks: Operators want moooooar power
6 - Aussies, Yanks may think they're big drinkers – but Brits easily booze them under the table
7 - Strong-willed field support op holds it together during painful customer call
8 - Hands off Brock! EFF pleads with Google not to kill its Privacy Badger with its Manifest destiny
9 - Old-school cruel: Dodgy PDF email attachments enjoying a renaissance
10 - We've read the Mueller report. Here's what you need to know: ██ ██ ███ ███████ █████ ███ ██ █████ ████████ █████
11 - IBM Watson Health cuts back Drug Discovery 'artificial intelligence' after lackluster sales
12 - We reveal what's inside Microsoft's Azure Govt Secret regions... wait, is that a black helico–
13 - Google rolls out Android Easter Egg for Europe – a Microsoft antitrust-style browser, search engine choice box
14 - Idiot admits destroying scores of college PCs using USB Killer gizmo, filming himself doing it
15 - Who's using Mueller Report Day to bury bad news? If you guessed Facebook, you're right: Millions more passwords stored in plaintext
16 - Canadian woman fined for not holding escalator handrail finally reaches the top after 10 years
17 - Cloud Atlas: Huawei's homegrown AI hardware hits shelves. Oh, and it's working on DNA storage
18 - BBM is dead, long live BBMe: Encrypted chat plat opened up to all as consumer version burns
19 - Speak your brains on AI platforms: They have been hyped to death... but what's your practical reality?
20 - DevOps grandpa Electric Cloud absorbed into youthful CloudBees
21 - Facebook: Yeah, we hoovered up 1.5 million email address books without permission. But it was an accident!
22 - So how'd this go again... A sea goddess told you in a dream to run for president of Taiwan? OK, Mr Foxconn boss
23 - Yes, I may have advised 'some' investors to flog their Autonomy shares, analyst tells High Court
24 - Server at web host 1&1 Ionos decides to take unscheduled day off, sinks a bunch of sites
25 - Huawei thanks US for 'raising 5G awareness' by banning telecom kit giant's wares
26 - Disco Dingo fever: Ubuntu 19.04 has an infrastructure bent, snappier GNOME and another stupid name
27 - We can help you get on top of DevOps, CI/CD and containers, all in one month's time...
28 - Google hits brand slam stamping AMP with more crypto glam
29 - Microsoft debuts Bosque – a new programming language with no loops, inspired by TypeScript
30 - Surprising absolutely no one at all, Samsung's folding-screen phones knackered within days
31 - Hey criminals, need a getaway vehicle? There's an app for that... Car share tool halts ops amid crime wave, arrests
32 - Cisco whispers the three little words to really get an ASR 9000 net admin's blood pumping: Remote unauthenticated access
33 - Insane in the domain: Sea Turtle hackers pwn DNS orgs to dash web surfers on the rocks of phishing pages
34 - China Mobile, you can kiss good Pai to America: FCC to ban 'spy risk' telco from US
35 - Microsoft president: We said no to Cali cops' face-recog tech – and we won't craft killer robots
36 - Selling data centre hardware? Prepare for pain as Gartner spies market spending shift
37 - Enough about me, why do you hate Kaspersky so much? Revealed: Insp Clouseau-esque bid to smear critics as shills
38 - Supreme Court of UK gives Morrisons the go-ahead for mega data leak liability appeal
39 - Intel swallows Brit chip slinger Omnitek in bid to boost FPGA business
40 - It's Big, it's Blue and it's down for 3Q: Whomp... there goes IBM's storage hardware revenue
41 - UK watchdog slaps 'misleading' Voda ad: Gigafast... maybe so – but not for £23
42 - Linux kernel-bypassing Quobyte plug-in goes with the TensorFlow for faster file access
43 - Let 15 July forever be known as P-Day: When UK's smut fans started being asked for their age
44 - Why Qualcomm won – and why Tim Cook had to eat humble Apple pie
45 - Absolute mad lads are teaching physics to AI because how else will it learn to solve real-world problems (like humans)
46 - Ozzy app maker cancels hump day: We've tripled profits! scream slackers
47 - I've had it with these mother-fscking slaps on this mother-fscking plane: Flight fight sparks legal brouhaha over mid-air co-ords
48 - Three planets and two stars adds up to one research team made very happy by Kepler's unique discovery
49 - So, that's cheerio the nou to Dundee Satellite Receiving Station: Over 40 years of service axed for the sake of £338,000
50 - Now, how to boost fibre throughput to a stonking 240Gbps? With frikkin' spin-lasers, of course
1 - Wannacry-slayer Marcus Hutchins pleads guilty to two counts of banking malware creation

'I regret these actions and accept full responsibility for my mistakes'

Marcus Hutchins, the British security researcher who shot to fame after successfully halting the Wannacry ransomware epidemic, has pleaded guilty to crafting online bank-account-raiding malware.…

4/19/2019 11:10:20 PM

2 - Defense against the Darknet, or how to accessorize to defeat video surveillance

Boffins from Belgium break people recognition software with a colorful placard

A trio of Belgium-based boffins have created a ward that renders wearers unrecognizable to software trained to detect people.…

4/19/2019 10:16:09 PM

3 - Not one of the 12 steps: Rehab patients' details exposed in publicly visible database

Researcher disturbed at availability of very personal data

More than two years of billing records from a drug and alcohol rehabilitation center were made freely available on the internet, a security researcher has discovered.…

4/19/2019 9:26:19 PM

4 - Double trouble for Lyft after share price drop sparks class action lawsuits claiming hype

Rideshare company lied about market share, claim investors

Rideshare company Lyft has been hit with two class action lawsuits by investors who claim the company lied about its market share.…

4/19/2019 8:05:09 PM

5 - UK comms watchdog mulls 5G tweaks: Operators want moooooar power

Oh and remove the guard bands, would you Ofcom?

Ofcom is amenable to technical tweaks that mobile operators have requested to 5G rules, launching a consultation yesterday.…

4/19/2019 1:40:13 PM

6 - Aussies, Yanks may think they're big drinkers – but Brits easily booze them under the table

Isssh nothing to be proud of, hic, hic. Shame again pleesh

The top ten per cent of Australia’s boozy population downs more than half of the alcohol consumed in the country, according to new research – and the Brits are even worse.…

4/19/2019 11:59:05 AM

7 - Strong-willed field support op holds it together during painful customer call

Are you... Are you sure that we make this machine, sir?

On Call Roll up, roll up, to the best part of your day, nay, your week – On Call, where Reg readers share Eureka moments and gleeful memories in tech support.…

4/19/2019 10:58:07 AM

8 - Hands off Brock! EFF pleads with Google not to kill its Privacy Badger with its Manifest destiny

It's not hard, we just need some coding tweaks to make sure Privacy Badger stays sane

In an effort to discourage Google from breaking or hobbling content blocking and privacy Chrome Extensions, the Electronic Frontier Foundation on Wednesday presented the Chocolate Factory with a modest wish list [PDF] to guide the company's ongoing API revision.…

4/19/2019 9:31:11 AM

9 - Old-school cruel: Dodgy PDF email attachments enjoying a renaissance

Let's go back... way back

The last few months have seen a big increase in malware attacks using PDF email attachments, according to security firm SonicWall.…

4/19/2019 8:06:03 AM

10 - We've read the Mueller report. Here's what you need to know: ██ ██ ███ ███████ █████ ███ ██ █████ ████████ █████

Trump predicted he was 'fucked' – but he hadn't reckoned on ██████████

Analysis It's 448 pages of which roughly 50 have been blacked out.…

4/19/2019 12:43:24 AM

11 - IBM Watson Health cuts back Drug Discovery 'artificial intelligence' after lackluster sales

And seemingly uses machine learning to explain why it's kinda not but kinda is

IBM Watson Health is tapering off its Drug Discovery program, which uses "AI" software to help companies develop new pharmaceuticals, blaming poor sales.…

4/19/2019 12:07:10 AM

12 - We reveal what's inside Microsoft's Azure Govt Secret regions... wait, is that a black helico–

Redmond hopes to lure Uncle Sam's spy agencies, military away from Amazon

Microsoft has set up two new Azure cloud regions in the US – dubbed Azure Government Secret regions – to store data involving American national security. The services are in private preview, and are pending official government accreditation.…

4/18/2019 10:42:45 PM

13 - Google rolls out Android Easter Egg for Europe – a Microsoft antitrust-style browser, search engine choice box

Now how about we forget these fines, eh, mes amies? Meine Freunde? Mis amigos?

Android users across Europe are due a software update from Google today that will ask them to make a choice for the future of their smartphones and gadgets – which browser and search engine do you want to use?…

4/18/2019 9:56:37 PM

14 - Idiot admits destroying scores of college PCs using USB Killer gizmo, filming himself doing it

MBA grad faces hefty fine, jail time after zapping computer, display, equipment mobos

A former student at a $32,000-a-year private New York college pleaded guilty this week to destroying 66 computers on its campus.…

4/18/2019 8:07:13 PM

15 - Who's using Mueller Report Day to bury bad news? If you guessed Facebook, you're right: Millions more passwords stored in plaintext

Wham, bam, gee thanks, Instagram

While journalists and netizens are distracted digesting the redacted 400-plus-page Mueller report, released within the past few hours, today will be a good day for spin doctors to bury bad news.…

4/18/2019 7:23:51 PM

16 - Canadian woman fined for not holding escalator handrail finally reaches the top after 10 years

Top court, that is – she coped fine with the escalator

A Canadian woman fined for failing to hold on to an escalator handrail in 2009 has finally reached the Supreme Court in her search for justice.…

4/18/2019 6:04:08 PM

17 - Cloud Atlas: Huawei's homegrown AI hardware hits shelves. Oh, and it's working on DNA storage

Machine learning chips for everyone and everything

Chinese IT leviathan Huawei has launched a range of hardware for machine learning applications based on its own specialised silicon.…

4/18/2019 4:57:09 PM

18 - BBM is dead, long live BBMe: Encrypted chat plat opened up to all as consumer version burns

BlackBerry throws lifebelt to marooned users

BlackBerry has said it will open up its BBM Enterprise encrypted chat service to all-comers as the consumer version nears death.…

4/18/2019 4:26:04 PM

19 - Speak your brains on AI platforms: They have been hyped to death... but what's your practical reality?

Is manufacturing proving ground for mainstream solutions?

Reader Study We're all getting a bit fed up with marketeers who tag pretty much anything they can with "AI-enabled" or "powered by AI". But we also know that AI is more than just pure hype – yes, it's a bandwagon, but it can also be both a fundamental technology shift and a deep operational transformation.…

4/18/2019 3:37:04 PM

20 - DevOps grandpa Electric Cloud absorbed into youthful CloudBees

Industry veteran to teach Jenkins-flinger new tricks

CloudBees, DevOps darling and spiritual home of the Jenkins platform, has been on a bit of a spending spree, picking up release orchestration outfit Electric Cloud.…

4/18/2019 2:00:08 PM

21 - Facebook: Yeah, we hoovered up 1.5 million email address books without permission. But it was an accident!

So that's all OK then

Facebook has admitted to harvesting email contacts from 1.5 million people without permission.…

4/18/2019 1:31:06 PM

22 - So how'd this go again... A sea goddess told you in a dream to run for president of Taiwan? OK, Mr Foxconn boss

Founder Terry Gou steps down for new life in political limelight

The boss of Taiwanese manufacturer Foxconn is stepping down in order to run in upcoming presidential elections in Taiwan.…

4/18/2019 1:07:25 PM

23 - Yes, I may have advised 'some' investors to flog their Autonomy shares, analyst tells High Court

Plus: Other market-watcher 'unaware' of firm's hardware sales

Autonomy Trial A City analyst was accused of being "seriously unethical" after selectively telling investors in Autonomy to sell their stocks in the firm, London's High Court heard earlier this week.…

4/18/2019 12:31:12 PM

24 - Server at web host 1&1 Ionos decides to take unscheduled day off, sinks a bunch of sites

Meanwhile, customers complain of complete comms shutdown

Updated Customers of web host 1&1 Ionos are complaining of a lack of communication after the company suffered a day-long server outage that pulled some websites offline.…

4/18/2019 11:22:06 AM

25 - Huawei thanks US for 'raising 5G awareness' by banning telecom kit giant's wares

It's like talking to my children, sighs marketing bigwig

Huawei top brass took to the stage in Shenzhen this week to insist that everything was fine and dandy in the company's world, despite the shrieking from US lawmakers.…

4/18/2019 11:08:10 AM

26 - Disco Dingo fever: Ubuntu 19.04 has an infrastructure bent, snappier GNOME and another stupid name

New Linux kernel, new build

Pull on those flares and perch atop your most precipitous platforms – Canonical has emitted Ubuntu 19.04, aka "Disco Dingo", with its sights set firmly on infrastructure.…

4/18/2019 10:37:10 AM

27 - We can help you get on top of DevOps, CI/CD and containers, all in one month's time...

Just weeks to go until Continuous Lifecycle London 2019 opens its doors

Events We’ll be opening the doors at Continuous Lifecycle in less than one month, and we really want you to join us to discuss containers, DevOps, Continuous Delivery and much, much more.…

4/18/2019 10:22:11 AM

28 - Google hits brand slam stamping AMP with more crypto glam

All your URLs are belong to us

On Tuesday Google renovated its Accelerated Mobile Pages (AMP) web publishing format, making it more secure with less Chocolate Factory branding – a change certain to be welcomed by publishers committed to AMP.…

4/18/2019 9:03:14 AM

29 - Microsoft debuts Bosque – a new programming language with no loops, inspired by TypeScript

Here's that regularized programming you wanted. Bish, bash, er, Bosque

Interview Microsoft Research has introduced a new open source programming language called Bosque that aspires to be simple and easy to understand by embracing algebraic operations and shunning techniques that create complexity.…

4/18/2019 8:04:06 AM

30 - Surprising absolutely no one at all, Samsung's folding-screen phones knackered within days

Breaking news: Hacks hacked off by Galaxy Fold fail (at least the mobes haven't caught fire)

Updated Samsung’s space-age Galaxy Fold smartphones, which you can fold in half to pop in your pocket, are cracking up after just a few days of use.…

4/18/2019 7:04:04 AM

31 - Hey criminals, need a getaway vehicle? There's an app for that... Car share tool halts ops amid crime wave, arrests

You wouldn't download a car – oh actually...

The maker of a car-hire smartphone app has temporarily halted its service in Chicago after dozens of its vehicles were stolen.…

4/18/2019 1:58:04 AM

32 - Cisco whispers the three little words to really get an ASR 9000 net admin's blood pumping: Remote unauthenticated access

Critical patch available now for those with vulnerable kit

Cisco has issued a security patch for a flaw in some of its routers that can be exploited by miscreants to potentially rifle through telecommunications networks.…

4/18/2019 1:14:47 AM

33 - Insane in the domain: Sea Turtle hackers pwn DNS orgs to dash web surfers on the rocks of phishing pages

Website settings altered to point visitors to malicious clones

Internet domain registrars and at least one registry were hijacked to change certain websites' DNS settings so that visitors to said sites were in fact directed to password-stealing phishing pages, researchers detailed on Wednesday.…

4/18/2019 12:25:39 AM

34 - China Mobile, you can kiss good Pai to America: FCC to ban 'spy risk' telco from US

Welcome to the free market as defined by right-wing politics

America's Federal Communications Commission (FCC) will block the entry of the world's largest mobile company – China Mobile – into the US market, citing security concerns.…

4/17/2019 10:17:50 PM

35 - Microsoft president: We said no to Cali cops' face-recog tech – and we won't craft killer robots

Why? Because biased AI is bad news for minorities

Microsoft president Brad Smith has revealed that the company turned down an order from California cops for its facial recognition technology over human rights concerns.…

4/17/2019 9:12:29 PM

36 - Selling data centre hardware? Prepare for pain as Gartner spies market spending shift

IT services are in, building and upgrading your own data centres – not so much

Bean counters at Gartner have updated their forecast for IT spending in 2019, and the total remains roughly the same - $3.8tn – but the way the money is distributed is very different from the numbers projected in January.…

4/17/2019 8:29:25 PM

37 - Enough about me, why do you hate Kaspersky so much? Revealed: Insp Clouseau-esque bid to smear critics as shills

Please speak clearly for the tape... I mean, my ears

Interview A gauche "spy" has made clumsy efforts to get critics of Russian antivirus biz Kaspersky Lab to incriminate themselves as shills for rival security companies.…

4/17/2019 7:33:23 PM

38 - Supreme Court of UK gives Morrisons the go-ahead for mega data leak liability appeal

Should companies be on the hook for criminal employees' doings?

Brit supermarket chain WM Morrisons is headed for the Supreme Court to fight an earlier ruling that made it liable for one disgruntled employee dumping the personal details of 100,000 colleagues online.…

4/17/2019 5:58:13 PM

39 - Intel swallows Brit chip slinger Omnitek in bid to boost FPGA business

Sure, FPGAs don't make much cash, but they might soon?

Intel is buying Omnitek, a small British FPGA design house primarily serving the media and broadcast industries.…

4/17/2019 4:47:10 PM

40 - It's Big, it's Blue and it's down for 3Q: Whomp... there goes IBM's storage hardware revenue

That Storwize array refresh was really needed

Analysis IBM has posted a third sequential quarter of storage hardware revenue decline as part of its first 2019 quarter's results.…

4/17/2019 4:11:07 PM

41 - UK watchdog slaps 'misleading' Voda ad: Gigafast... maybe so – but not for £23

Virgin complaint upheld

The UK's Advertising Standards Authority has slammed Brit telco Vodafone's ads for its "Gigafast Broadband" as misleading.…

4/17/2019 3:37:13 PM

42 - Linux kernel-bypassing Quobyte plug-in goes with the TensorFlow for faster file access

Skip it, it's a Google thing

Linux-loving hyperscale types at Euro startup Quobyte have pushed out a plug-in for its Data Centre File System, used in HPC-style workloads, that enables TensorFlow apps to access its files directly instead of having to traipse through the Linux kernel.…

4/17/2019 3:21:14 PM

43 - Let 15 July forever be known as P-Day: When UK's smut fans started being asked for their age

You have three months left of unfettered self-love to enjoy

Stick 15 July in your diary because the government has at last broken its silence over when the UK's age checks for online porn will come into force – thrusting legions of onanists a timeline for either their last hurrahs or how they intend to circumvent the system.…

4/17/2019 2:55:11 PM

44 - Why Qualcomm won – and why Tim Cook had to eat humble Apple pie

Deadline for 5G kit was perilously close

Comment The dramatic peace treaty between Apple and Qualcomm is good news for iPhone buyers, but raises questions about the market's ability to produce a viable competitor to the 5G leader – at least in the short term.…

4/17/2019 2:02:09 PM

45 - Absolute mad lads are teaching physics to AI because how else will it learn to solve real-world problems (like humans)

Can't take over the galaxy if you don't know how it works, innit?

American researchers are working to introduce the laws of physics into machine learning models to improve the way algorithms understand the real world.…

4/17/2019 1:41:04 PM

46 - Ozzy app maker cancels hump day: We've tripled profits! scream slackers

Wednesday off every week? OK, you have our attention

Wednesday, colloquially known as "hump day", tends to be regarded as the toughest of the working week. Furthest from the weekend in either direction, distracted eyes flit constantly clockwards in anticipation of medicinal refreshment or simply just leaving a bureaucratic hellhole.…

4/17/2019 12:21:11 PM

47 - I've had it with these mother-fscking slaps on this mother-fscking plane: Flight fight sparks legal brouhaha over mid-air co-ords

I slapped you in Nebraska, sunshine, not California

Special report In the internet era where people are able to interact across wide geographic areas, the world's legal systems have struggled with the question of where an offence occurred and so where a lawsuit or criminal charges should be lodged.…

4/17/2019 11:55:08 AM

48 - Three planets and two stars adds up to one research team made very happy by Kepler's unique discovery

Dead telescope keeps on giving

Binary star systems are relatively rare but astroboffins poring through data from the now-defunct Kepler telescope have found something unique - a binary system with three planets.…

4/17/2019 11:10:11 AM

49 - So, that's cheerio the nou to Dundee Satellite Receiving Station: Over 40 years of service axed for the sake of £338,000

Put that on the side of a bus

While the UK government has been trumpeting Blighty's ambitions in the great beyond, a little bit of Scottish satellite infrastructure will close its doors for the last time this month.…

4/17/2019 10:46:05 AM

50 - Now, how to boost fibre throughput to a stonking 240Gbps? With frikkin' spin-lasers, of course

Approach could one day create faster data centre interconnect

Researchers at the Ruhr-Universität Bochum in Germany have said they have developed a novel method of encoding information with lasers that could boost the amount of bandwidth sent down a strand of fibre to 240 gigabits per second.…

4/17/2019 10:05:09 AM

 

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