Service Management Connect LimitedService, Enterprise & System Management Architecture & Consultancy
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Delivery of first class Services and Products are achieved through people, process, product and partnership.Whilst organisations understand this they seek to achieve delivery through a variety of improvement programmes, change initiatives, new software projects and invariably multi-supplier contracts and consultancy engagements running as separate lines of action. But time and again transformation and transition stumbles along with benefits rarely realised primarily because the business-as-usual, projects and change agents never truly articulate their requirements and cannot spare time to ensure change is a transformation and not just a "go-live" date.

Partnership is the component that helps integrate all parties to allow business transformation.


Service Management Connect Limited was created to provide the partner support between BaU, Business Change and Delivery Projects by ensuring, via pragmatic architectural methods, real world cross-disciplne experience and certified expertise, that all angles in this triangle of change are supported from Concept to In-Service and beyond. 



We specialise in:

ITSM / BSS / OSS / ITAM / SAM
IT and Telecoms Service & System Management Consultancy
License & Software Asset Management Consultancy
Service Management Architecture
Interim Programme and Project Management
IBM Maximo and Tivoli Tools - IBM Business Partner
BMC Remedy ITSM
Tool Selection, Advice and Consultancy covering IBM, BMC, HP, CA and ServiceNow

Bespoke provision of:

  • IT Business Process Review and Service Management Design Project Review
  • Consultant Engagements for Service Improvement and Technology Training
  • IT Contractors and Specialists

Contact Lead IT Consultant Brian Scott for more details -

brian.scott@smconnect.co.uk

07790 991064

 Click Here For LinkedIn Profile

The Register

The Register

Biting the hand that feeds IT

1 - Nokia 2.3: HMD flings out €109 budget 'droid with a 2-day battery
2 - Ohhh, you're so rugged! Microsoft swoons at new Lenovo box pushing Azure to the edge
3 - Listen up you bunch of bankers. Here are some pointers for less crap IT
4 - Continuous Lifecycle London blind bird offer takes off soon: Book your place today at our DevOps conference
5 - Apple: Mysterious iPhone 11 location pings were because of 'ultra-wideband compliance'
6 - Hey kids! Forget about Disney – who fancies a trip to DevOps World?
7 - Reasons to be fearful 2020: Smishing, public Wi-Fi, deepfakes... and all the usual suspects
8 - DeepMind founder behind NHS data slurp to be beamed up to Google mothership
9 - Doogee Wowser: The S40's a terrible smartphone, but a passable projectile
10 - Whoooooa, this node is on fire! Forget Ceph, try the forgotten OpenStack storage release 'Crispy'
11 - You looking for an AI project? You love Lego? Look no further than this Reg reader's machine-learning Lego sorter
12 - SANS Announces 13th Holiday Hack Challenge and 2nd KringleCon infosec conference
13 - Tricky VPN-busting bug lurks in iOS, Android, Linux distros, macOS, FreeBSD, OpenBSD, say university eggheads
14 - Pentagon's $10bn JEDI decision 'risky for the country and democracy,' says AWS CEO Jassy
15 - If you want an example of how user concerns do not drive how software gets made, check out this Google-backed API
16 - Asteroid Bennu is flinging particles of dust and rock from its surface – and scientists can't work out why
17 - VCs find exciting new way to blow $1m: Wire it directly to hackers after getting spoofed
18 - If there's somethin' stored in a secure enclave, who ya gonna call? Membuster!
19 - Uncle Sam challenged in court for slurping social media info on 'millions' of visa applicants
20 - Following the wild, roaring success of its Snapdragon 8cx Arm laptop chip, Qualcomm's back with the 8c, 7c
21 - Your duckface better be flawless: Huawei's Nova 6 mobe has a needlessly powerful selfie camera
22 - Scammy and spammy harassers are chasing veteran pros off crypto-collab platform Keybase
23 - Huawei with your rural subsidies ban: Chinese comms bogeyman fires sueball at US regulator
24 - Feds slap $5m bounty on 'Evil Corp' Russian duo accused of running ZeuS, Dridex banking trojans
25 - How to fool infosec wonks into pinning a cyber attack on China, Russia, Iran, whomever
26 - Onestream slammed for 'slamming' vulnerable and elderly folk: That's £35k to Ofcom, please
27 - Staffer representation on our board? LMAO! Good one, cackles Microsoft
28 - Windows 10 Insiders: Begone, foul Store version of Notepad!
29 - Icahn and I will force a Xerox and HP wedding: Corporate raider urges HP shareholders to tell board to act 'NOW'
30 - Oil be damned: Iran-based crooks flinging malware at Middle Eastern energy plants again – research
31 - Motorola's mid-range One Hyper packs 64MP cam, huge screen and – ooo – 'Quad Pixel' tech
32 - Microsoft emits long-term support .NET Core 3.1, Visual Studio 16.4
33 - Take Sajid Javid's comments on IR35 UK contractor rules with a bucket of salt, warns tax guru
34 - Just in case you were expecting 10Gbps, Wi-Fi 6 hits 700Mbps in real-world download tests
35 - We know this sounds weird but in future we could ask fiber optic cables: Did the earth move for you... literally?
36 - Tune in and watch online today: How to build a content management platform fit for the future
37 - 123-Reg is at it again: Registrar charges chap for domains he didn’t order – and didn't want
38 - Kubernetes? 'I don't believe in one tool to rule the world,' says AWS's sassy Jassy
39 - Atlassian scrambles to fix zero-day security hole accidentally disclosed on Twitter
40 - Lazarus group goes back to the Apple orchard with new macOS trojan
41 - AT&T subscribers back in court to crack open telco giant's $60m FTC settlement over limited 'unlimited data' plans
42 - We're not trying to be rude here but... there's an ice giant stripping down, emitting gas as it orbits a hot white dwarf
43 - Escobar Fold 1 snort all it's cracked up to be: Readers finger similarity to slated Chinese mobe
44 - Former Oracle product manager says he was forced out for refusing to deceive customers. Now he's suing the biz
45 - Since the FCC won't act, Congress finally moves on robocalls by passing half-decent TRACED Act
46 - In a touching tribute to its $800m-ish antitrust fine, Qualcomm tears wraps off Snapdragon 865 chip for 5G phones
47 - Never break the (supply) chain: Intel pitches 'full lifecycle' chip-tracking programme to partners
48 - Bandwidth weirdness at TalkTalk has customers fuming at being denied on-demand I'm A Celeb
49 - Battery-guzzling 4K hardware clad in an alloy battle jacket: Lenovo's 4th-gen ThinkPad Yoga X1 is its most metal yet
50 - Amazon drops battery-powered Echo speaker so you can play Despacito on the go
1 - Nokia 2.3: HMD flings out €109 budget 'droid with a 2-day battery

But get ready to flip your cables cos it's microUSB

HMD Global, the owner of the once-ubiquitous Nokia brand, today unveiled its latest budget blower, the Nokia 2.3.…

12/6/2019 4:01:52 PM

2 - Ohhh, you're so rugged! Microsoft swoons at new Lenovo box pushing Azure to the edge

Fix it to a wall, stick it on a shelf

While the public cloud might have once been all the rage, the cold light of day has brought the realisation that bandwidth, compliance and convenience means that something a little more local is needed.…

12/6/2019 3:16:18 PM

3 - Listen up you bunch of bankers. Here are some pointers for less crap IT

UK regulators hash out cheat sheet to avoid total meltdown

The Bank of England has teamed up with other regulators to offer UK banks a little advice on sorting out their woeful IT systems.…

12/6/2019 2:43:10 PM

4 - Continuous Lifecycle London blind bird offer takes off soon: Book your place today at our DevOps conference

Save yourself a few quid and we'll see you in May 2020

Event If DevOps, containers, CI/CD and serverless are on your agenda for next year, grabbing a blind-bird ticket for our Continuous Lifecycle London conference should be top of your end-of-year todo list.…

12/6/2019 2:00:12 PM

5 - Apple: Mysterious iPhone 11 location pings were because of 'ultra-wideband compliance'

NVM, we'll give you a toggle to deactivate UWB... in the future-ture-ture

For a company that prizes itself on its privacy credentials, Apple received a bit of a bloody nose earlier this week when long-time security journalist Brian Krebs revealed the iPhone 11 Pro intermittently seeks the user’s location — even when there are no applications with location permissions in use.…

12/6/2019 1:50:12 PM

6 - Hey kids! Forget about Disney – who fancies a trip to DevOps World?

Come with us through the gates of Jenkins Land to admire the Java dinosaurs within

DevOps World Lisbon Love was in the air at the CloudBees-sponsored DevOps World in Lisbon this week as the 900 or so attendees were treated to public displays of affection with Google both on stage and behind the scenes.…

12/6/2019 12:59:11 PM

7 - Reasons to be fearful 2020: Smishing, public Wi-Fi, deepfakes... and all the usual suspects

Too soon for New Year Resolutions?

Cybercriminals will continue to exploit tried-and-tested fraud methods but also adopt a couple of new takes and targets in the year ahead.…

12/6/2019 12:08:12 PM

8 - DeepMind founder behind NHS data slurp to be beamed up to Google mothership

Great job, now let's do some applied AI with the big boys

Mustafa Suleyman, one of the founders of DeepMind, is to join Google's applied AI division.…

12/6/2019 11:10:13 AM

9 - Doogee Wowser: The S40's a terrible smartphone, but a passable projectile

How the worst mobe I ever used maimed an American teen

Comment Earlier this year, I reviewed arguably the worst phone I've ever used in eight years of covering tech for a living: the Doogee S40. I've always prided myself on my fairness, but I genuinely couldn't find a silver lining to this appalling waste of rare-earth metals. It had a crap screen, a weak camera, and was frustratingly slow to use.…

12/6/2019 9:02:10 AM

10 - Whoooooa, this node is on fire! Forget Ceph, try the forgotten OpenStack storage release 'Crispy'

Behold the 'heaving monstrosity of pulsing evil'

On Call Friday has arrived once again with a tale from the smouldering world of On Call.…

12/6/2019 8:05:44 AM

11 - You looking for an AI project? You love Lego? Look no further than this Reg reader's machine-learning Lego sorter

All you need is tens of thousands of Lego bricks, a Raspberry Pi, and a laptop GPU

An engineer has built something that is sure to be the envy of any self-respecting Lego fan: an AI-powered Lego sorting machine.…

12/6/2019 7:01:13 AM

12 - SANS Announces 13th Holiday Hack Challenge and 2nd KringleCon infosec conference

Sign up, tune in, expand your knowledge, and compete in hacking contests

Promo Next week, SANS will launch its second annual KringleCon virtual conference followed shortly thereafter by its 13th Holiday Hack Challenge.…

12/6/2019 6:00:06 AM

13 - Tricky VPN-busting bug lurks in iOS, Android, Linux distros, macOS, FreeBSD, OpenBSD, say university eggheads

OpenVPN, WireGuard, IKEv2/IPSec also vulnerable to tampering flaw, we're told

A bug in the way Unix-flavored systems handle TCP connections could put VPN users at risk of having their encrypted traffic hijacked, it is claimed.…

12/6/2019 5:01:06 AM

14 - Pentagon's $10bn JEDI decision 'risky for the country and democracy,' says AWS CEO Jassy

Presidential 'disdain' may have been a factor in awarding mega-contract to Microsoft, says cloud supremo

re:Invent Amazon Web Services CEO Andy Jassy faced the press yesterday at Amazon's re:Invent conference in Las Vegas, and there was one thing above all else that journos wanted to discuss.…

12/6/2019 2:13:12 AM

15 - If you want an example of how user concerns do not drive how software gets made, check out this Google-backed API

App detection interface sparks privacy worries

Comment A nascent web API called getInstalledRelatedApps offers a glimpse of why online privacy remains such an uncertain proposition.…

12/6/2019 1:42:57 AM

16 - Asteroid Bennu is flinging particles of dust and rock from its surface – and scientists can't work out why

Images beamed back from NASA's OSIRIS-REx spacecraft leave scientists baffled

Pic A closeup image of Bennu snapped by NASA’s OSIRIS-REx spacecraft reveals that the asteroid’s surface is surprisingly volatile, randomly spitting out shards of debris into space.…

12/6/2019 12:52:05 AM

17 - VCs find exciting new way to blow $1m: Wire it directly to hackers after getting spoofed

Who needs an elevator pitch when you have man-in-the-middle attack?

A group of hackers used a compromised email account to steal a start-up's $1m venture capital payment.…

12/5/2019 11:05:28 PM

18 - If there's somethin' stored in a secure enclave, who ya gonna call? Membuster!

Boffins ride the memory bus past Intel's SGX to your data

Computer scientists from UC Berkeley, Texas A&M, and semiconductor biz SK Hynix have found a way to defeat secure enclave protections by observing memory requests from a CPU to off-chip DRAM through the memory bus.…

12/5/2019 10:22:19 PM

19 - Uncle Sam challenged in court for slurping social media info on 'millions' of visa applicants

Documentary filmmakers lob sue ball to halt practice

The US State Department is being sued over its policy of crawling the social media accounts of people applying for entry visas.…

12/5/2019 9:22:47 PM

20 - Following the wild, roaring success of its Snapdragon 8cx Arm laptop chip, Qualcomm's back with the 8c, 7c

Looking forward to seeing these in, well, anything would be nice

Qualcomm will today expand its range of Snapdragon system-on-chips for always-connected Arm-based Windows 10 tablet-laptops from one to three.…

12/5/2019 8:30:58 PM

21 - Your duckface better be flawless: Huawei's Nova 6 mobe has a needlessly powerful selfie camera

Highest-ranked front shooter yet for the poser in your life

The middle ground of the smartphone market is a bit of a battleground. Manufacturers of all stripes – except Apple – keep flinging devices at punters with fairly high-end specs, but price tags under the £500 mark. The latest salvo comes from embattled Chinese comms giant Huawei, which today announced the launch of its Nova 6 handset.…

12/5/2019 7:10:05 PM

22 - Scammy and spammy harassers are chasing veteran pros off crypto-collab platform Keybase

What happens when you throw your lot in with crypto-coin types

Collaboration site Keybase, once touted for its encrypted meetup channels and robust developer features, is struggling to ward off an epidemic of harassment and spam brought about by its shift toward cryptocurrency.…

12/5/2019 6:20:10 PM

23 - Huawei with your rural subsidies ban: Chinese comms bogeyman fires sueball at US regulator

Claims it's unconstitutional

Huawei Technologies today filed a fresh lawsuit against the US Federal Communications Commission over its decision to ban rural carriers from buying the company's mobile hardware with Universal Service Fund (USF) cash.…

12/5/2019 5:44:14 PM

24 - Feds slap $5m bounty on 'Evil Corp' Russian duo accused of running ZeuS, Dridex banking trojans

Account-draining malware masterminds charged but remain in motherland

US prosecutors have slapped a $5m bounty on the heads of two Russian nationals they claim are part of the malware gang behind the banking trojans ZeuS and Dridex.…

12/5/2019 4:49:22 PM

25 - How to fool infosec wonks into pinning a cyber attack on China, Russia, Iran, whomever

Learning points, not an instruction manual

Black Hat Europe Faking digital evidence during a cyber attack – planting a false flag – is simple if you know how, as noted infosec veteran Jake Williams told London's Black Hat Europe conference.…

12/5/2019 3:44:04 PM

26 - Onestream slammed for 'slamming' vulnerable and elderly folk: That's £35k to Ofcom, please

Comms provider switched 118 people to its services without their consent

Updated Imagine a telco kicking down your front door, yelling "all your bills are belong to us" then leaving. In the industry parlance, it's known as "slamming" and Ofcom has fined Onestream £35,000 for the practice.…

12/5/2019 2:54:06 PM

27 - Staffer representation on our board? LMAO! Good one, cackles Microsoft

Another $0.51 dividend for shareholders, exec pay OK'd, but no say for employees

Updated There was good news for investors and perhaps bad news for employees during Microsoft's annual shareholder meeting.…

12/5/2019 2:18:13 PM

28 - Windows 10 Insiders: Begone, foul Store version of Notepad!

You say 20H1, they say 2004, let's call the whole thing off

Microsoft has emitted a fresh build of next year's Windows 10 to both the Slow and Fast rings of the Windows Insider programme and goodness, those guinea pigs weren't keen on Notepad-In-The-Store.…

12/5/2019 12:59:14 PM

29 - Icahn and I will force a Xerox and HP wedding: Corporate raider urges HP shareholders to tell board to act 'NOW'

Billionaire accuses execs of running scared for jobs amid $33.5bn bid

Corporate raider Carl Icahn isn't quietly accepting HP's rejection of Xerox's hostile $33.5bn takeover bid – he has accused the board of using delay tactics to keep their jobs and warning it can be done in a nice or not-so-nice way.…

12/5/2019 12:42:11 PM

30 - Oil be damned: Iran-based crooks flinging malware at Middle Eastern energy plants again – research

ZeroCleare wipes up where Shamoon left off

An Iran-based hacking crew long known to target energy facilities in neighboring Middle Eastern countries is believed to be launching new attacks.…

12/5/2019 12:07:10 PM

31 - Motorola's mid-range One Hyper packs 64MP cam, huge screen and – ooo – 'Quad Pixel' tech

What's that when it's at home? Oh, they mean pixel binning

Motorola has updated its mid-range lineup with the announcement of the Android 10-powered One Hyper.…

12/5/2019 11:36:14 AM

32 - Microsoft emits long-term support .NET Core 3.1, Visual Studio 16.4

Ready to go, but beware 'unfortunate breaking change' in Windows Forms

Microsoft has released .NET Core 3.1 – a significant milestone as, unlike version 3.0, it is a long-term support (LTS) release, suggesting that the company believes it's fit for extended use. It is accompanied by Visual Studio 16.4, also an LTS release.…

12/5/2019 11:06:05 AM

33 - Take Sajid Javid's comments on IR35 UK contractor rules with a bucket of salt, warns tax guru

What now? A pre-election porky? Heaven forfend…

Conservative Party claims they may review the extension of IR35 tax rules to the UK private sector have been called into question by a tax expert.…

12/5/2019 10:02:11 AM

34 - Just in case you were expecting 10Gbps, Wi-Fi 6 hits 700Mbps in real-world download tests

Pretty fly for a Wi-Fi...

Updated The long-awaited future of super-fast wireless is here, with the Wireless Broadband Alliance (WBA) claiming speeds of 700Mbps in a real-world environment using the Wi-Fi 6 standard.…

12/5/2019 9:00:09 AM

35 - We know this sounds weird but in future we could ask fiber optic cables: Did the earth move for you... literally?

Distributed acoustic sensing turns old glass cabling into seismic sensors

Old, unused fiber optic cables buried underground can be refashioned into seismometers, helping scientists monitor earthquakes, according to new research.…

12/5/2019 8:01:04 AM

36 - Tune in and watch online today: How to build a content management platform fit for the future

Advice based on feedback from Register readers and insights from Box

Webcast Financial institutions across the board are wrestling with how to engage more closely with customers and work better across internal teams. Too often, the cause is ill-fitting content and document management systems, designed for another time. Meanwhile, cloud-based platforms can both help and hinder, delivering short-term benefit but adding complexity and fragmentation.…

12/5/2019 7:00:07 AM

37 - 123-Reg is at it again: Registrar charges chap for domains he didn’t order – and didn't want

The great .uk foist is still rumbling along

Two months after promising customers that its past practices of automatically registering, and billing, folks for .uk domains was all a big misunderstanding, pushy registrar 123-Reg is at it again – charging at least one punter for .uk domains they never ordered and don’t want.…

12/5/2019 5:55:14 AM

38 - Kubernetes? 'I don't believe in one tool to rule the world,' says AWS's sassy Jassy

Collaborating with other companies is such a drag

re:Invent AWS CEO Andy Jassy, asked about the future role of Kubernetes (K8s) in cloud infrastructure, told The Register that "I don’t believe in one tool to rule the world."…

12/5/2019 1:36:24 AM

39 - Atlassian scrambles to fix zero-day security hole accidentally disclosed on Twitter

Exposed private cert key may also be an issue for IBM Aspera

Updated Twitter security celeb SwiftOnSecurity on Tuesday inadvertently disclosed a zero-day vulnerability affecting enterprise software biz Atlassian, a flaw that may be echoed in IBM's Aspera software.…

12/5/2019 12:55:10 AM

40 - Lazarus group goes back to the Apple orchard with new macOS trojan

In-memory malware a first for suspected Nork hacking crew

The Lazarus group, which has been named as one of North Korea's state-sponsored hacking teams, has been found to be using new tactics to infect macOS machines.…

12/5/2019 12:28:43 AM

41 - AT&T subscribers back in court to crack open telco giant's $60m FTC settlement over limited 'unlimited data' plans

Hey, no looking, that paperwork's private, says network operator

Updated Angry AT&T customers have asked a judge to force America's trade watchdog, the FTC, to hand over the information it used to reach a $60m settlement with the cellular network for throttling “unlimited data” plans.…

12/4/2019 10:59:10 PM

42 - We're not trying to be rude here but... there's an ice giant stripping down, emitting gas as it orbits a hot white dwarf

Sighting suggests future of our own Solar System

A giant planet orbiting a hot white dwarf star has been discovered for the first time. This sighting is significant because it is first evidence of a world surviving its star's transformation into a white dwarf.…

12/4/2019 10:33:47 PM

43 - Escobar Fold 1 snort all it's cracked up to be: Readers finger similarity to slated Chinese mobe

But how is it $1,000 cheaper?

So, as reported yesterday, the younger brother of Colombia's favourite son Pablo Escobar plans to launch a foldable phone, the Escobar Fold 1. Alarm bells started ringing, not least because the entry-level model has an MSRP of $349 – about $1,000 less than what you'd expect.…

12/4/2019 9:12:08 PM

44 - Former Oracle product manager says he was forced out for refusing to deceive customers. Now he's suing the biz

Database giant insists that ain't so, will fight lawsuit

A former Oracle employee filed a lawsuit against the database giant on Tuesday claiming that he was forced out for refusing to lie about the functionality of the company's software.…

12/4/2019 9:10:00 PM

45 - Since the FCC won't act, Congress finally moves on robocalls by passing half-decent TRACED Act

Only took seven years of consumer hell to get this far

US Congress has finally acted on the scourge of robocalls, with the House of Representative passing the TRACED Act on Wednesday morning by 417 votes to 3 (with 11 not voting).…

12/4/2019 8:41:04 PM

46 - In a touching tribute to its $800m-ish antitrust fine, Qualcomm tears wraps off Snapdragon 865 chip for 5G phones

While supremo predicts mmWave deployments by 2021, everyone moving to the cloud

Why is it that Qualcomm is never far from drama?…

12/4/2019 7:00:12 PM

47 - Never break the (supply) chain: Intel pitches 'full lifecycle' chip-tracking programme to partners

Listen to the wind blow, watch the sun rise

Intel has said it wants to make its punters more confident about what happens to its chips on the journey from fab to rack to recycler.…

12/4/2019 6:02:10 PM

48 - Bandwidth weirdness at TalkTalk has customers fuming at being denied on-demand I'm A Celeb

Distinctly odd

TalkTalk-using readers have contacted The Reg to say they are suffering decidedly odd bandwidth issues shutting off, or severely slowing, access to certain sites while leaving others working as normal.…

12/4/2019 5:08:11 PM

49 - Battery-guzzling 4K hardware clad in an alloy battle jacket: Lenovo's 4th-gen ThinkPad Yoga X1 is its most metal yet

High-rez screen or going all day without a charge: Pick one

The fourth-generation ThinkPad Yoga X1 has swapped the finish of yesteryear for something a little more metallic.…

12/4/2019 3:58:05 PM

50 - Amazon drops battery-powered Echo speaker so you can play Despacito on the go

Only in India for the time being

Amazon today announced a new battery-powered version of its ubiquitous Echo speakers.…

12/4/2019 1:38:10 PM

 

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