Service Management Connect LimitedService, Enterprise & System Management Architecture & Consultancy
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Delivery of first class Services and Products are achieved through people, process, product and partnership.Whilst organisations understand this they seek to achieve delivery through a variety of improvement programmes, change initiatives, new software projects and invariably multi-supplier contracts and consultancy engagements running as separate lines of action. But time and again transformation and transition stumbles along with benefits rarely realised primarily because the business-as-usual, projects and change agents never truly articulate their requirements and cannot spare time to ensure change is a transformation and not just a "go-live" date.

Partnership is the component that helps integrate all parties to allow business transformation.


Service Management Connect Limited was created to provide the partner support between BaU, Business Change and Delivery Projects by ensuring, via pragmatic architectural methods, real world cross-disciplne experience and certified expertise, that all angles in this triangle of change are supported from Concept to In-Service and beyond. 



We specialise in:

ITSM / BSS / OSS / ITAM / SAM
IT and Telecoms Service & System Management Consultancy
License & Software Asset Management Consultancy
Service Management Architecture
Interim Programme and Project Management
IBM Maximo and Tivoli Tools - IBM Business Partner
BMC Remedy ITSM
Tool Selection, Advice and Consultancy covering IBM, BMC, HP, CA and ServiceNow

Bespoke provision of:

  • IT Business Process Review and Service Management Design Project Review
  • Consultant Engagements for Service Improvement and Technology Training
  • IT Contractors and Specialists

Contact Lead IT Consultant Brian Scott for more details -

brian.scott@smconnect.co.uk

07790 991064

 Click Here For LinkedIn Profile

The Register

The Register

Biting the hand that feeds IT

1 - Sarahah anonymous feedback app told: 'You're riddled with web app flaws'
2 - Big Blue's former CIO tried to join AWS, ends up at energy company
3 - Jeff Bezos fires off a blue dart, singes Elon Musk and SpaceX
4 - Boffins trapped antiprotons for days, still can't say why they survived the Big Bang
5 - MC Digital Realty – not a DJ, not a burger, not at risk of soil liquefaction
6 - Google slides text message 2FA a little closer to the door
7 - Countdown starts for new Xen hypervisor release
8 - Once more, with feeling: Dawn to take a closer look at Ceres
9 - New phishing campaign uses 20-year-old Microsoft mess as bait
10 - 404 - Product Not Found. Micron's SolidScale storage disappears
11 - NetBSD, OpenBSD improve kernel security, randomly
12 - US energy, nuke and aviation sectors under sustained attack
13 - Telstra said its 7-incher was really an 11-incher, left customers frustrated, unsatisfied
14 - Google and Intel cook AI chips, neural network exchanges – and more
15 - Plants in SPAAAAAAACE are good for you
16 - Wanna exorcise Intel's secretive hidden CPU from your hardware? Meet Purism's laptops
17 - A plethora of patches, Kaspersky hits back, new hope for Wannacry Brit hero – and more
18 - CEO of $300m-a-year ad upstart Vungle cuffed for allegedly sexually abusing toddler son
19 - Capacitor maker zapped with price-fixing charge
20 - Apple Cook's half-baked defense of the Mac Mini: This kit ain't a leftover
21 - Malware hidden in vid app is so nasty, victims should wipe their Macs
22 - Do fear the Reaper: Huge army of webcams, routers raised from 'one million' hacked orgs
23 - Mastercard blockchain: MEEELLIONS. Opening up the API: Priceless
24 - Tech giant Citrix, sync 'n' share startup Egnyte fire lawsuits at each other
25 - Pixel 2 tinkerers force Google's hand: Secret custom silicon found
26 - MEPs vote to update 'cookie law' despite ad industry pressure
27 - No more mister nice GUI: Visual tools stapled to Azure Data Factory
28 - Cohesity and Micron polish exec artillery in mad dash for growth
29 - National Audit Office: We'll be in a world of pain with '90s border tech post-Brexit
30 - We talk to <i>Tron</i> artist Syd Mead: On the other side of the screen, it all looks so easy
31 - Legends of the scrawl: Ordnance Survey launches augmented reality tool for maps
32 - Continuous Lifecycle 2018: Agile pioneer Dr Linda Rising to keynote
33 - The case of the disappearing insect. Boffin tells <i>Reg</i>: We don't know why... but we must act
34 - Tell the public how much our tram tickets cost? Are you mad?
35 - What’s the real point of being a dev? It's saving management from themselves
36 - Dev writes Ethereum code for insecure SHA-1 crypto hash function
37 - Machine-learning startup Perspica to be crushed into Cisco's analytics biz
38 - Vodafone, EE and Three overcharging customers after contracts expire
39 - DXC slashes meal allowances for travelling troops: Please sir, may I have some more?
40 - Ubuntu 17.10: We're coming GNOME! Plenty that's Artful in Aardvark, with a few Wayland wails
41 - Your data will get hacked anyway so you might as well give up protecting it
42 - Canadian govt snoops emit their own malware detection tool, eh
43 - Boss visited the night shift and found a car in the data centre
44 - Windows 10 Fall Creators Update tackles IT's true menace: Cheating gamers
45 - Hack apps, attack code drawbacks for cash stacks, Google yaks
46 - Rackspace ends discount hosting for open source projects
47 - Red (Planet) alert: Future astro-heroes face shocking adventures on Martian moon Phobos
48 - HPE quits cloud servers, two weeks after telling <i>El Reg</i> it wouldn't do that
49 - MH 370 search to resume as Malaysia makes deal with US oceanographic company
50 - Make America late again: US 'lags' China in IT security bug reporting
1 - Sarahah anonymous feedback app told: 'You're riddled with web app flaws'

I'm... I'm going to sit down and think about that. *Sniff*

The web-based version of anonymous feedback app Sarahah is riddled with security flaws, according to a researcher.…

10/23/2017 9:05:08 AM

2 - Big Blue's former CIO tried to join AWS, ends up at energy company

The Man Who Knew Too Much, Jeff Smith, has a new job

IBM appears to have succeeded in its efforts to stop its former CIO join Amazon Web Services.…

10/23/2017 8:24:07 AM

3 - Jeff Bezos fires off a blue dart, singes Elon Musk and SpaceX

Blue Origin's new and rather large rocket engine fires on first full test

Amazon supremo Jeff Bezos' rocket company Blue Origin has successfully tested its main engine for the first time.…

10/23/2017 8:02:10 AM

4 - Boffins trapped antiprotons for days, still can't say why they survived the Big Bang

Matter/antimatter distribution looks equal, which should have nixed the universe at birth

One of the outstanding questions in physics is why matter and antimatter didn't wipe each other out at the Big Bang?” A new, hyper-accurate measurement of an antiproton characteristic at CERN leaves that difficult question entirely intact.…

10/23/2017 7:02:09 AM

5 - MC Digital Realty – not a DJ, not a burger, not at risk of soil liquefaction

It's a joint venture between Mitsubishi and Digital Realty to do bit barns in Japan

Digital Realty and Mitsubishi Corporation have entered a joint venture to build big bit barns in Japan.…

10/23/2017 5:58:06 AM

6 - Google slides text message 2FA a little closer to the door

A Prompt response to insecurity

Text messages aren't a great way to implement two-factor authentication, but it's a technique that's stubbornly persistent. Now Google has decided to push things along by pushing its alternative into production.…

10/23/2017 5:05:10 AM

7 - Countdown starts for new Xen hypervisor release

RC1 for Xen 4.10 is upon us, so get testing, hyper-hipsters

The Xen Project has issued the first release candidate for version 4.10 of its hypervisor and set a testing schedule aimed at a December release.…

10/23/2017 3:57:06 AM

8 - Once more, with feeling: Dawn to take a closer look at Ceres

Meanwhile on Mars, we've found a twisted tail

NASA's Dawn spacecraft has received another reprieve, with its mission to dwarf planet Ceres extended for another, closer, flyby.…

10/23/2017 2:58:06 AM

9 - New phishing campaign uses 20-year-old Microsoft mess as bait

Necurs botnet spreads ransomware carried in Office documents

The ever-vigilant folk at the Internet Storm Centre (SANS) have spotted yet another campaign trying to drop the Locky ransomware using compromised Word files.…

10/23/2017 1:58:13 AM

10 - 404 - Product Not Found. Micron's SolidScale storage disappears

Micron and Xcelero websites both vanish all-flash array, but we're told it's not dead

Micron may have put its SolidScale all-flash array into web site limbo in preparation for big news.…

10/23/2017 12:58:09 AM

11 - NetBSD, OpenBSD improve kernel security, randomly

Q: 'Where in memory did you put that kernel?' A: 'Sorry, I have no idea'

The folks at NetBSD have released their first cut of code to implement kernel ASLR – Address Space Layout Randomisation – for 64-bit AMD processors.…

10/22/2017 11:58:10 PM

12 - US energy, nuke and aviation sectors under sustained attack

Homeland Security says 'Dragonfly' campaign has cracked networks

The United States' Department of Homeland Security has issued an alert that warns of “advanced persistent threat (APT) actions targeting government entities and organizations in the energy, nuclear, water, aviation, and critical manufacturing sectors.”…

10/22/2017 11:39:51 PM

13 - Telstra said its 7-incher was really an 11-incher, left customers frustrated, unsatisfied

Punters refunded for smaller-than-advertised football streams

Telstra's been forced to refund users of its live Australian Rules Football streaming service, after promising a hefty 11-inch experience but delivering a less-exciting seven-inch screen.…

10/22/2017 9:02:13 PM

14 - Google and Intel cook AI chips, neural network exchanges – and more

A quick catch-up on what's been going on in machine-learning world

Roundup Welcome to our roundup of major AI news from the past two weeks. Machine learning is so hyped right now, it doesn't help when companies such as Intel and Nvidia announce new chips and reveal little information about the specs, but make lofty claims of increased speed and precision.…

10/22/2017 10:17:10 AM

15 - Plants in SPAAAAAAACE are good for you

A splash of green stops astronauts feeling blue

Living in space is grueling. The repetitiveness of daily exercise, experiments, crappy food, and claustrophobia can chip away at an astronaut’s psychological well-being, but scientists have suggested a preventative measure: plants.…

10/21/2017 9:12:07 AM

16 - Wanna exorcise Intel's secretive hidden CPU from your hardware? Meet Purism's laptops

Free software lovin' crusaders kick out Management Engine

Purism – a San Francisco, California, social purpose company that flies the flags of privacy, security and software freedom – has begun offering its GNU/Linux-based laptops with Intel's Management Engine disabled.…

10/21/2017 2:15:41 AM

17 - A plethora of patches, Kaspersky hits back, new hope for Wannacry Brit hero – and more

Everything you also need to know in security

Roundup IT admins aren't always fond of patching. It's like going to the dentist – it needs to be done but it can be a pain to do. Sadly, this week there was a lot of patching to be done.…

10/21/2017 1:07:14 AM

18 - CEO of $300m-a-year ad upstart Vungle cuffed for allegedly sexually abusing toddler son

SF startup boss denies charges

The cofounder of a San Francisco video advertising upstart has been arrested and charged with allegedly assaulting and sexually abusing his three-year-old son.…

10/21/2017 12:01:12 AM

19 - Capacitor maker zapped with price-fixing charge

Shocking development in the current affairs circuit

A Japanese electronics maker has been indicted in America for fixing the prices of electrolytic capacitors.…

10/20/2017 10:58:39 PM

20 - Apple Cook's half-baked defense of the Mac Mini: This kit ain't a leftover

We're not going to fry it, and we're not going to tell you anything more right now

It has been three years since Apple released any major update to the Mac Mini family, but CEO Tim Cook says that doesn't mean the minimalist systems are dead.…

10/20/2017 9:59:14 PM

21 - Malware hidden in vid app is so nasty, victims should wipe their Macs

If you downloaded and installed stuff from Eltima, you are totally screwed

It's going to be an unpleasant weekend for some Mac users who are facing a complete system wipe and reinstall – after hackers stashed malware in legitimate applications.…

10/20/2017 8:57:25 PM

22 - Do fear the Reaper: Huge army of webcams, routers raised from 'one million' hacked orgs

Check your cameras, broadband gateways, NAS boxes for latest botnet malware

Miscreants are right now assembling a massive army of hacked Internet of Things devices – and at a far faster rate than the powerful Mirai botnet swelled its ranks last year.…

10/20/2017 8:30:42 PM

23 - Mastercard blockchain: MEEELLIONS. Opening up the API: Priceless

Credit card purveyors aim to improve 'cross-border, B2B payment flows'

Mastercard is opening up its blockchain API to select partner banks and merchants.…

10/20/2017 6:29:11 PM

24 - Tech giant Citrix, sync 'n' share startup Egnyte fire lawsuits at each other

Non-compete legal battle

Two file sync 'n' sharers are at war. Google-backed Egnyte is suing Citrix for unfair competition and Citrix is counter-suing Egnyte for unfair trade practices, among other things.…

10/20/2017 6:02:14 PM

25 - Pixel 2 tinkerers force Google's hand: Secret custom silicon found

They were totally just about to tell us everything

Previously Google has contracted major brand OEMs to produce Nexus and Pixel phones using fairly standard off-the-shelf parts. But a teardown of Google's pricey new flagship reveals the company's first homegrown system on a chip – and it's currently idle.…

10/20/2017 5:33:06 PM

26 - MEPs vote to update 'cookie law' despite ad industry pressure

Justice committee backs ePrivacy proposals by narrow majority

European legislation that aims to put over-the-top services on a level pegging with their more traditional telecoms counterparts, and gives users more rights over websites tracking them, has been approved by a committee of MEPs.…

10/20/2017 5:04:06 PM

27 - No more mister nice GUI: Visual tools stapled to Azure Data Factory

Hate code? Love lists? Microsoft's got you covered

In a move that will delight factory workers developers everywhere, Microsoft has added more graphical user interface features to Azure Data Factory V2.…

10/20/2017 4:35:05 PM

28 - Cohesity and Micron polish exec artillery in mad dash for growth

Pushing out the big guns to compete with Samsung – and each other

The latest exec hires show the way the wind is blowing at Cohesity, Micron and WDC.…

10/20/2017 4:02:04 PM

29 - National Audit Office: We'll be in a world of pain with '90s border tech post-Brexit

Can UK's creaky databases uphold the nation's security?

The clunky technology underpinning Blighty's border control leaves the UK in concerning position post-Brexit, a National Audit Office report has found.…

10/20/2017 3:38:11 PM

30 - We talk to <i>Tron</i> artist Syd Mead: On the other side of the screen, it all looks so easy

Lightcycle creator on the classic sci-fi film as it turns 35

Star Trek: The Motion Picture, Blade Runner, Aliens, TimeCop, Johnny Mnemonic and Elysium all benefitted from the design magic of Syd Mead.…

10/20/2017 3:03:09 PM

31 - Legends of the scrawl: Ordnance Survey launches augmented reality tool for maps

OS boffins chat to Reg as part of National Map Reading Week

More than a decade ago, boffins at the Ordnance Survey began working on augmented reality. Now consumer mobile tech has caught up and the agency has launched an AR tool for the man on the street and the woman in the hills.…

10/20/2017 1:58:04 PM

32 - Continuous Lifecycle 2018: Agile pioneer Dr Linda Rising to keynote

Call for papers closes today – get your skates on

Events We're chuffed, delighted and excited to announce that our first keynote for Continuous Lifecycle will be Agile development pioneer Dr Linda Rising.…

10/20/2017 1:29:09 PM

33 - The case of the disappearing insect. Boffin tells <i>Reg</i>: We don't know why... but we must act

'It's more dramatic than climate change'

"Insects are at the bottom of the ecosystem," the lead author of a study into a massive decrease in collected insects told The Reg. Their loss, he added, is "likely to collapse the entire pyramid".…

10/20/2017 12:55:08 PM

34 - Tell the public how much our tram tickets cost? Are you mad?

Transport for Greater Manchester says silly thing in reply to sensible FoI request

Updated Transport for Greater Manchester, the northern UK city's transport authority, has refused to publish its ticket prices on the basis that telling the public how much they have to pay for riding the trams would "prejudice the Metrolink service".…

10/20/2017 12:38:15 PM

35 - What’s the real point of being a dev? It's saving management from themselves

Insubordination in the face of impossible fads

Comment What’s the point of being a developer ? My experience of being one taught me that it isn’t primarily the coding – it’s actually much more important than that.…

10/20/2017 12:29:04 PM

36 - Dev writes Ethereum code for insecure SHA-1 crypto hash function

Interaction with legacy systems but not all think it's a good idea

Using Ethereum's programming language Solidity, a dev has controversially written code for making data authentication signatures with the insecure SHA-1 cryptographic hash function.…

10/20/2017 12:05:11 PM

37 - Machine-learning startup Perspica to be crushed into Cisco's analytics biz

Staff will be folded into January acquisition AppDynamics

Creaking hardware dinosaur Cisco is to gobble machine-learning upstart Perspica to beef up its analytical muscle at the performance management AppDynamics division.…

10/20/2017 11:35:06 AM

38 - Vodafone, EE and Three overcharging customers after contracts expire

Citizens Advice finds over-65s most likely to be stung

Folk with mobiles on Vodafone, EE and Three are being stung by an average £22 per month for staying on their contracts after their handsets have been paid off, according to Citizens Advice.…

10/20/2017 11:01:13 AM

39 - DXC slashes meal allowances for travelling troops: Please sir, may I have some more?

Watch the client eat (smallish) steak as you munch on bread roll

In the pursuit of ways to further squeeze its overheads, DXC Technologies has issued a fresh directive to the troops by further clipping travel costs and capping client entertainment.…

10/20/2017 10:30:11 AM

40 - Ubuntu 17.10: We're coming GNOME! Plenty that's Artful in Aardvark, with a few Wayland wails

You've got to admit, Canonical has guts

For the first time in recent memory, there are some very big changes in the latest release of Ubuntu: 17.10. And it's not all to do with going, er, GNOME.…

10/20/2017 9:37:11 AM

41 - Your data will get hacked anyway so you might as well give up protecting it

Spend the money on freezing your brain

Something for the Weekend, Sir? Flee! Flee! It’s the return of the frozen heads!…

10/20/2017 9:03:08 AM

42 - Canadian govt snoops emit their own malware detection tool, eh

Canuck NSA/GCHQ equivalent open-sources 'Assemblyline', to make us all as safe as Canada

Canada's Communications Security Establishment has open-sourced its own malware detection tool.…

10/20/2017 8:29:09 AM

43 - Boss visited the night shift and found a car in the data centre

It needed an oil change, natch, and the mainframes didn't mind

On-Call Another week is coming to an end and that means it's time for On-Call, The Register's Friday column in which we share readers' stories of being asked to do the unthinkable to satisfy the incorrigible.…

10/20/2017 7:58:09 AM

44 - Windows 10 Fall Creators Update tackles IT's true menace: Cheating gamers

Also some security stuff, too

Microsoft's latest major Windows 10 release prides itself on keeping out those who want to meddle with your code, be they malicious hackers or lazy gamers looking for an easy leg up.…

10/20/2017 7:29:11 AM

45 - Hack apps, attack code drawbacks for cash stacks, Google yaks

An attempt was made

Google is offering cash to those who can find, exploit and report bugs in its Android apps, or similarly hack other programs in its Play Store.…

10/20/2017 7:03:09 AM

46 - Rackspace ends discount hosting for open source projects

Clarifies axe fell only on new applicants, not existing users, after fanatical disappointment

Rackspace has ended a program under which it offered “generous discounts on hosting for more than 150 OSS projects and communities”, but flubbed the announcement.…

10/20/2017 6:29:06 AM

47 - Red (Planet) alert: Future astro-heroes face shocking adventures on Martian moon Phobos

You may want to resist current plans to discharge a base on the surface

Vid Strong solar eruptions may be blasting the Martian moon Phobos with an avalanche of electrically charged particles, charging parts of it to hundreds of volts, and hampering attempts to land on and study the alien landscape.…

10/20/2017 6:02:13 AM

48 - HPE quits cloud servers, two weeks after telling <i>El Reg</i> it wouldn't do that

Company also plans 'consolidation' of product lines, locations and languages

HPE has quit the business of providing custom servers to big cloud operators.…

10/20/2017 5:33:52 AM

49 - MH 370 search to resume as Malaysia makes deal with US oceanographic company

No-find-no-fee search to cover area recommended by new analyses of likely landing spot

Malaysia has struck a deal with US biz Ocean Infinity to resume the search for missing airliner MH370.…

10/20/2017 5:09:23 AM

50 - Make America late again: US 'lags' China in IT security bug reporting

Mind the gap

The US is starting to fall well behind China in terms of the speed at which organizations are alerted to reported security vulnerabilities, according to a study out this week by threat intel biz Recorded Future.…

10/20/2017 3:58:09 AM

 

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