Service Management Connect LimitedService, Enterprise & System Management Architecture & Consultancy
Home
Home







Delivery of first class Services and Products are achieved through people, process, product and partnership.Whilst organisations understand this they seek to achieve delivery through a variety of improvement programmes, change initiatives, new software projects and invariably multi-supplier contracts and consultancy engagements running as separate lines of action. But time and again transformation and transition stumbles along with benefits rarely realised primarily because the business-as-usual, projects and change agents never truly articulate their requirements and cannot spare time to ensure change is a transformation and not just a "go-live" date.

Partnership is the component that helps integrate all parties to allow business transformation.


Service Management Connect Limited was created to provide the partner support between BaU, Business Change and Delivery Projects by ensuring, via pragmatic architectural methods, real world cross-disciplne experience and certified expertise, that all angles in this triangle of change are supported from Concept to In-Service and beyond. 



We specialise in:

ITSM / BSS / OSS / ITAM / SAM
IT and Telecoms Service & System Management Consultancy
License & Software Asset Management Consultancy
Service Management Architecture
Interim Programme and Project Management
IBM Maximo and Tivoli Tools - IBM Business Partner
BMC Remedy ITSM
Tool Selection, Advice and Consultancy covering IBM, BMC, HP, CA and ServiceNow

Bespoke provision of:

  • IT Business Process Review and Service Management Design Project Review
  • Consultant Engagements for Service Improvement and Technology Training
  • IT Contractors and Specialists

Contact Lead IT Consultant Brian Scott for more details -

brian.scott@smconnect.co.uk

07790 991064

 Click Here For LinkedIn Profile

The Register

The Register

Biting the hand that feeds IT

1 - State of play with NVMe: We asked, you spoke, we listened – here's what you had to say
2 - Robocop needs reboot, $200m for AI research, UK govt knowingly deployed racist passport system – plus more
3 - Imperva cloud firewall pwned, how Teamviewer was ransacked, D-Link bug uncovered, etc
4 - We, Wall, we, Wall, Raku: Perl creator blesses new name for version 6 of text-wrangling lingo
5 - From Libra to leave-ya: eBay, Visa, Stripe, PayPal, others flee Facebook's crypto-coin
6 - How bad is Catalina? It's almost Apple Maps bad: MacOS 10.15 pushes Cupertino's low bar for code quality lower still
7 - No ghosts but the Holy one as vicar exorcises spooky tour from UK's most haunted village
8 - Openreach's cunning plan to 'turbocharge' the post-Brexit economy: Getting everyone on full-fibre broadband by 2025
9 - Experts warn UK court digitisation is moving too fast and breaking too many things
10 - I can't believe you've done this: Cisco.com asks visitors to explain to IT why they have broken the website
11 - Tokyo Olympics, US tariffs Trump Europe's Brexit shakes as global PC shipments balloon to fattest figure in 7 years
12 - Oh dear... AI models used to flag hate speech online are, er, racist against black people
13 - SAP's CEO Bill McDermott quits: Will hand over to co-captains for Next Generation reboot
14 - Not a death spiral, I'm trapped in a closed loop of customer experience
15 - Criminalise British drone fliers, snarl MPs amid crackdown demands
16 - The safest place to save your files is somewhere nobody will ever look
17 - Peer into the future at Cisco’s Networking.Next Virtual Event
18 - Kiss my ASCII, Microsoft – we've got one million fewer daily active users than you, boasts Slack
19 - Microsoft, GitHub staff tell Satya Nadella: It's time to ice ICE, baby. Rip up those tech contracts
20 - In a touching show of solidarity with the NBA and Blizzard, Apple completely caves to China on HK protest app
21 - Stalker attacks Japanese pop singer – after tracking her down using reflection in her eyes
22 - Don't be so Maduro: Adobe backs down (a little) on Venezuela sanctions blockade
23 - Finfisher malware authors fire off legal threats to silence German journos
24 - Creators Update meets its maker: It's 1903 or bust for those clinging to Windows 10 1703
25 - Some fokken arse has bared the privates of 250,000 users' from Dutch brothel forum
26 - Just let us have Huawei and get on with 5G, UK mobe networks tell MPs
27 - See you in Hull: First UK city to be hooked up to full-fibre broadband
28 - ESA bigwigs: Euro Moon efforts are going the way they 'should' – which is to say not by 2024
29 - Ditch Chef, Puppet, Splunk and snyk for GitLab? That's the pitch from your new wannabe one-stop DevOps shop
30 - Is right! Ofcom says Scousers enjoy a natter on the phone compared to southern blerts
31 - 2001 fiction set to be science fact? NASA boffin mulls artificial intelligence to watch over the lunar Gateway
32 - Puppet to start pulling a few strings in the cloud-native world with Project Nebula
33 - Former BAE Systems contractor charged with 'damaging disclosure' of UK defence secrets
34 - Watch online today: How to leverage data to disrupt rivals – and overcome challenges
35 - Europe publishes 5G risk assessment; America scrawls ‘Huawei’ on the side of a nuke and goes for a ride
36 - American intelligence follows British lead in warning of serious VPN vulnerabilities
37 - iTerm2 issues emergency update after MOSS finds a fatal flaw in its terminal code
38 - US charges Singapore coin miner with conning cloud firms out of compute time
39 - China and Russia join to battle 'illegal internet content,' which means what you fear it does
40 - That lithium-ion battery in your phone or car? It has just won three chemists the Nobel Prize
41 - Father of Unix Ken Thompson checkmated: Old eight-char password is finally cracked
42 - Mission Extension Vehicle-1 launches to save space from zombie satellites
43 - Forget Brexit, ignore Trump, write off today: BT's gonna make us all 'realise the potential of tomorrow'
44 - Nutanix lures cloudy bingers with Danish trilogy: HPE GreenLake deal, ServiceNow tie-up and ProLiant DX pact
45 - Second MoD Airbus Zephyr spy drone crashes on Aussie test flight
46 - Scrambling for cloud relevance, Oracle hires... 2,000? Yes, that sounds like a nice round number
47 - You rang? Windows 10 gets ever cosier with Android, unleashes Calls on Insiders
48 - Aria Technology takes £750k VAT fraud case to Court of Appeal
49 - SUSE tosses OpenStack Cloud to double down on application delivery
50 - 'We go back to the Moon to stay': Apollo vets not too chuffed with NASA's new rush to the regolith
1 - State of play with NVMe: We asked, you spoke, we listened – here's what you had to say

Storage is no longer 'snorage'

Survey results Storage is no longer snorage. And long gone are the days when enterprise storage could be taken for granted, or at least forgotten about until either users noticed access wasn’t speedy enough or the IT team realized space was running out.…

10/14/2019 7:30:13 AM

2 - Robocop needs reboot, $200m for AI research, UK govt knowingly deployed racist passport system – plus more

Read the latest in the amusing world of AI

Roundup It's another Reg summary of recent AI news.…

10/14/2019 7:04:05 AM

3 - Imperva cloud firewall pwned, how Teamviewer was ransacked, D-Link bug uncovered, etc

Plus: Visual Studio Code debug hole found

Roundup It's time for another security news catch-up.…

10/14/2019 6:03:05 AM

4 - We, Wall, we, Wall, Raku: Perl creator blesses new name for version 6 of text-wrangling lingo

Perl 6 set to be reincarnated as Raku, as favored by Larry Wall

Perl 6 should soon be known as Raku, now that Perl creator Larry Wall has given his blessing to the name change.…

10/11/2019 11:51:44 PM

5 - From Libra to leave-ya: eBay, Visa, Stripe, PayPal, others flee Facebook's crypto-coin

Zuck-bucks dead in the water as payment giants snub currency tech

Updated The Facebook-backed Libra crypto-currency project was dealt a crushing blow Friday when eBay, Stripe, and others yanked their support.…

10/11/2019 10:38:46 PM

6 - How bad is Catalina? It's almost Apple Maps bad: MacOS 10.15 pushes Cupertino's low bar for code quality lower still

Devs lament 'trash fire' 'Windows Vista-like' release

Comment Amid Apple's attempt to fend off criticism for its removal, restoration, and re-removal of an app used by pro-democracy protesters in Hong Kong, the company is also facing particularly voluble criticism from users of its latest desktop operating system, macOS Catalina.…

10/11/2019 9:27:45 PM

7 - No ghosts but the Holy one as vicar exorcises spooky tour from UK's most haunted village

Plus: Dumb hipsters spaff $3,000 on 'Jesus Shoes'

A vicar has said there's no room for ghosts in the UK's "most haunted village" of Prestbury, Gloucestershire – unless it's one of the Holy variety.…

10/11/2019 5:00:05 PM

8 - Openreach's cunning plan to 'turbocharge' the post-Brexit economy: Getting everyone on full-fibre broadband by 2025

£59bn boost – 'if we can get right conditions to invest'

BT's pipe laying subsidiary Openreach has published a list of proposals it claims will help Britain gain full fibre by the mid-2020s.…

10/11/2019 4:00:13 PM

9 - Experts warn UK court digitisation is moving too fast and breaking too many things

Not that it was moving quickly to begin with

Ambitious plans to digitise Her Majesty's Courts and Tribunal Service via a £1bn modernisation programme should be slowed down even further, MPs heard this week.…

10/11/2019 3:00:11 PM

10 - I can't believe you've done this: Cisco.com asks visitors to explain to IT why they have broken the website

Switchzilla's online presence beset by mysterious outages

Cisco has suffered an odd series of outages that briefly KO'd its website and corporate blogs.…

10/11/2019 2:00:14 PM

11 - Tokyo Olympics, US tariffs Trump Europe's Brexit shakes as global PC shipments balloon to fattest figure in 7 years

Extra $37bn levy on notebooks, slabs pushes American retailers to panic buy, buy, buy

Businesses heading for the Windows 7 escape hatch and US retailers panic-buying ahead of the next round of trade tariffs helped PC shipments rise globally in Q3 at the fastest rate in seven-and-a-half years.…

10/11/2019 1:00:05 PM

12 - Oh dear... AI models used to flag hate speech online are, er, racist against black people

Tweets written in African-American English slang more likely to be considered offensive

The internet is filled with trolls spewing hate speech, but machine learning algorithms can’t help us clean up the mess.…

10/11/2019 12:00:05 PM

13 - SAP's CEO Bill McDermott quits: Will hand over to co-captains for Next Generation reboot

Subspace communication over, enterprise commander out

SAP's chief executive Bill McDermott will not renew his employment contract at the German database software maker.…

10/11/2019 11:00:12 AM

14 - Not a death spiral, I'm trapped in a closed loop of customer experience

Much, much worse than a vicious circle

Something for the Weekend, Sir? I've got myself stuck in a ring. Yes, again. Medical assistance may be required.…

10/11/2019 10:00:11 AM

15 - Criminalise British drone fliers, snarl MPs amid crackdown demands

Geoblocking, weaponisation and more in Parliamentary committee's sights

The British government should make it a crime to disable geofencing and electronic conspicuity on one’s drone, according to MPs from a parliamentary committee looking at future drone regulation.…

10/11/2019 9:10:12 AM

16 - The safest place to save your files is somewhere nobody will ever look

You shoved your documents where, exactly?

On Call Friday is that special time of the week when clocks seem to slow to a crawl and software giants drop their buggiest code. It is also the time when The Register pokes a talon into the sack marked "On Call".…

10/11/2019 8:15:06 AM

17 - Peer into the future at Cisco’s Networking.Next Virtual Event

Be the first to see tech giant’s global trends report

Promo Cisco is inviting the world’s IT leaders to join its Networking.Next Virtual Event on 24 October, offering up a panel of experts who will examine the diverse trends of today, that are shaping tomorrow’s network.…

10/11/2019 7:00:11 AM

18 - Kiss my ASCII, Microsoft – we've got one million fewer daily active users than you, boasts Slack

Redmond's bundled group chat app draws fire from Slackville

Several months after Microsoft crowed about how its Teams group chat app has reached 13 million daily active users, rival Slack has fired back with figures of its own.…

10/11/2019 6:10:09 AM

19 - Microsoft, GitHub staff tell Satya Nadella: It's time to ice ICE, baby. Rip up those tech contracts

Turmoil in Redmond over deals with US immigration agents

Microsoft and its GitHub subsidiary are under fire from some of their own employees over service contracts with America's controversial Immigration and Customs Enforcement (ICE) agency.…

10/11/2019 12:32:14 AM

20 - In a touching show of solidarity with the NBA and Blizzard, Apple completely caves to China on HK protest app

That's the way the Cook, he crumbles: HKmap banned again

Apple has once again taken down an iOS app aimed at helping Hong Kong protesters avoid police crackdowns in the troubled city.…

10/10/2019 10:23:06 PM

21 - Stalker attacks Japanese pop singer – after tracking her down using reflection in her eyes

'If only you could see what I've seen through your eyes'...

A Japanese man indicted on Tuesday for allegedly attacking a 21-year-old woman last month appears to have found where his victim lived by analyzing geographic details in an eye reflection captured in one of her social media photos.…

10/10/2019 9:34:35 PM

22 - Don't be so Maduro: Adobe backs down (a little) on Venezuela sanctions blockade

Media giant says it can now pay back subscription fees

Adobe has reversed course on its decision to withhold refund payments from customers in Venezuela.…

10/10/2019 8:37:55 PM

23 - Finfisher malware authors fire off legal threats to silence German journos

Haben sie nicht von dem Streisand-Effekt gehört?

Malware authors behind the Finfisher spyware suite, well beloved by dictators, have sent legal threats intended to silence a German news blog that reported them to criminal prosecutors over allegedly illegal malware exports.…

10/10/2019 6:00:05 PM

24 - Creators Update meets its maker: It's 1903 or bust for those clinging to Windows 10 1703

1803 to be euthanised in November

Two faithful Windows 10 versions are to be led out behind the barn by a sad-faced Microsoft engineer.…

10/10/2019 5:00:10 PM

25 - Some fokken arse has bared the privates of 250,000 users' from Dutch brothel forum

'Hookers.nl is committed to privacy and we deeply regret the situation.' Ja, hoor!

A Dutch vBulletin forum for sex workers and their clients has reportedly been hacked using that infamous RCE vuln, baring the privates (and data) of a quarter of a million people.…

10/10/2019 4:00:11 PM

26 - Just let us have Huawei and get on with 5G, UK mobe networks tell MPs

Another Parliamentary enquiry? Huawei, the Brexit of network policy decisions

British telcos and academics have told a Parliamentary enquiry the UK needs to get on with allowing Huawei equipment into the heart of its future 5G networks.…

10/10/2019 3:15:10 PM

27 - See you in Hull: First UK city to be hooked up to full-fibre broadband

200,000 homes and biz have gigabit-capable connections

Step forward, Hull: first city in Blighty to claim the title of full-fibre connectivity.…

10/10/2019 2:30:08 PM

28 - ESA bigwigs: Euro Moon efforts are going the way they 'should' – which is to say not by 2024

Top brass on keeping ISS lights on and life after Brexit

ESTEC The European Space Research and Technology Centre (ESTEC) in Noordwijk, Netherlands, opened its doors to the public last weekend, and The Register braved the rain to grill top brass on spaceships, partnerships and the "B" word.…

10/10/2019 1:45:13 PM

29 - Ditch Chef, Puppet, Splunk and snyk for GitLab? That's the pitch from your new wannabe one-stop DevOps shop

'Hyper-aggressive' company offers workflow portability for multiple clouds

"We want GitLab monitoring to be a complete replacement for DataDog," GitLab's director of product, Eric Brinkman, said yesterday. And he didn't stop there, referring to a whole swathe of "tools that GitLab can replace" at the firm's Commit event in London.…

10/10/2019 1:01:10 PM

30 - Is right! Ofcom says Scousers enjoy a natter on the phone compared to southern blerts

Especially to Boris Johnson

Liverpool is the most gobby verbal region in the UK, according to Ofcom – something prime minister Boris Johnson would no doubt have confirmed had he visited the city today.*…

10/10/2019 12:16:07 PM

31 - 2001 fiction set to be science fact? NASA boffin mulls artificial intelligence to watch over the lunar Gateway

Daisy, Daisy, give me your answer do

If humans are to go beyond the Moon, they must rely less on ground control and more on AI systems to perform operations such as flying, and conduct scientific experiments more autonomously, according to a NASA paper [PDF] out this week.…

10/10/2019 11:30:07 AM

32 - Puppet to start pulling a few strings in the cloud-native world with Project Nebula

Public beta for new shiny, plus many Tasks make a Plan in upcoming Enterprise 2019.2

Puppetize PDX DevOps darling Puppet took to the stage at the company's Portland Puppetize PDX shindig yesterday to whip the covers off Project Nebula, before giving us a sneak peek at an updated Puppet Forge and a preview of Puppet Enterprise 2019.2.…

10/10/2019 10:46:10 AM

33 - Former BAE Systems contractor charged with 'damaging disclosure' of UK defence secrets

49-year-old to appear at the Old Bailey next month

A former BAE Systems defence contractor has appeared in court accused of leaking "highly sensitive" secrets to foreign governments.…

10/10/2019 10:01:06 AM

34 - Watch online today: How to leverage data to disrupt rivals – and overcome challenges

Join us with Google Cloud for advice to the brave

Webcast If your strategy depends on using data to disrupt the market, then unstoppable data growth, a change of business strategy, or a fast-moving competitive landscape, are likely to present challenges.…

10/10/2019 9:00:08 AM

35 - Europe publishes 5G risk assessment; America scrawls ‘Huawei’ on the side of a nuke and goes for a ride

There’s nothing like reasoned policy debate. This is nothing like reasoned policy debate

The European Union has published a risk assessment of next-generation 5G mobile networks and concluded that everyone needs to think differently about security, given fundamental changes in how the new networks will operate.…

10/10/2019 8:03:05 AM

36 - American intelligence follows British lead in warning of serious VPN vulnerabilities

Now if only they'd accept the Queen back again...

The US National Security Agency (NSA) is warning admins to patch a set of months-old security bugs that have recently come under active attack.…

10/10/2019 7:01:07 AM

37 - iTerm2 issues emergency update after MOSS finds a fatal flaw in its terminal code

It's time to update or call 0118 999 88199 9119 7253

The author of popular macOS open source terminal emulator iTerm2 has rushed out a new version (v3.3.6) because prior iterations have a security flaw that could allow an attacker to execute commands on a computer using the application.…

10/10/2019 6:01:10 AM

38 - US charges Singapore coin miner with conning cloud firms out of compute time

Man alleged to have faked identity as game developer

A man from Singapore has been indicted in the US for impersonating a game developer in order to steal time on cloud compute systems and mine cryptocurrency.…

10/10/2019 12:47:16 AM

39 - China and Russia join to battle 'illegal internet content,' which means what you fear it does

Authoritarian regimes continue wrestling internet back into box

China and Russia will sign a joint treaty aimed to tackling “illegal internet content” later this month, the Russian telecoms regulator has announced.…

10/9/2019 9:52:40 PM

40 - That lithium-ion battery in your phone or car? It has just won three chemists the Nobel Prize

Goodenough for Goodenough as boffin is still working at 97

The Nobel Prize in Chemistry has been awarded to three pioneers in the field of lithium ion batteries, which form the power storage unit of most modern technology.…

10/9/2019 9:23:35 PM

41 - Father of Unix Ken Thompson checkmated: Old eight-char password is finally cracked

Aussie bod's AMD GPU smashes hash in just four days

Back in 2014, developer Leah Neukirchen found an /etc/passwd file among a file dump from the BSD 3 source tree that included the passwords used by various computer science pioneers, including Dennis Ritchie, Ken Thompson, Brian Kernighan, Steve Bourne, and Bill Joy.…

10/9/2019 8:26:12 PM

42 - Mission Extension Vehicle-1 launches to save space from zombie satellites

Whew, you're a bit of a rust bucket, aren't you?! Come with us

International Launch Services (ILS) sent up a Proton rocket from the Baikonur Cosmodrome this morning with a payload containing the first commercial spacecraft designed to service and extend the life of satellites in orbit.…

10/9/2019 6:00:11 PM

43 - Forget Brexit, ignore Trump, write off today: BT's gonna make us all 'realise the potential of tomorrow'

Non-Indian call centres and High Street shops on the way

These truly are strange times. BT is plotting a return to the High Street, unleashing hundreds of tech troubleshooters onto the unsuspecting public - and onshoring all of its call centres to Britain quicker than scheduled.…

10/9/2019 4:51:11 PM

44 - Nutanix lures cloudy bingers with Danish trilogy: HPE GreenLake deal, ServiceNow tie-up and ProLiant DX pact

Yep, storage firm's software pre-installed on HPE servers

Hyperconverged playa Nutanix opened its .NEXT conference in Copenhagen with a triple announcement: an HPE GreenLake deal, its software pre-installed on HPE servers, and integration with ServiceNow for automated incident-handling.…

10/9/2019 4:00:12 PM

45 - Second MoD Airbus Zephyr spy drone crashes on Aussie test flight

Delicate thing doesn't like turbulence, apparently

A second Airbus Zephyr high altitude pseudo-satellite (HAPS) drone, built for the UK's Ministry of Defence, has crashed in Australia while on a test flight.…

10/9/2019 3:12:56 PM

46 - Scrambling for cloud relevance, Oracle hires... 2,000? Yes, that sounds like a nice round number

Let's all pretend that we don't remember the layoffs in March

What Larry snatcheth away with one hand, he giveth with another. Oracle is hiring a couple of thousand infrastructure services sales bods and has promised to swing open its data centre doors to more cloud regions.…

10/9/2019 2:30:05 PM

47 - You rang? Windows 10 gets ever cosier with Android, unleashes Calls on Insiders

Plus: New build brings Cortana resizing to all. Hurrah!

Microsoft squeezed out a fresh build of Windows 10 last night, and finally released the much-anticipated Calls feature to eager Windows Insiders.…

10/9/2019 1:47:38 PM

48 - Aria Technology takes £750k VAT fraud case to Court of Appeal

Senior beak overrules Upper Tribunal judges' refusal

Aria Technology Ltd, the company that used to run e-tailer Aria PC, is headed for the Court of Appeal in a third attempt to overturn a £750,000 VAT fraud ruling.…

10/9/2019 1:00:11 PM

49 - SUSE tosses OpenStack Cloud to double down on application delivery

That means Kubernetes and DevOps for the Linux veteran

Linux veteran SUSE has decided to kill off development of its OpenStack Cloud product line and cease sales to focus on its investments in application delivery.…

10/9/2019 12:27:51 PM

50 - 'We go back to the Moon to stay': Apollo vets not too chuffed with NASA's new rush to the regolith

Walt Cunningham and Rusty Schweickart take a moment to chat with 'the enemy'

ESTEC Apollo astronauts Walt Cunningham and Rusty Schweickart spoke at ESA's 2019 ESTEC shindig in the Dutch beach town of Noordwijk over the weekend, and The Register was fortunate enough to chat with the pair.…

10/9/2019 11:46:45 AM

 

HomeAboutOverviewServicesNews and Events