Service Management Connect LimitedService, Enterprise & System Management Architecture & Consultancy
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Delivery of first class Services and Products are achieved through people, process, product and partnership.Whilst organisations understand this they seek to achieve delivery through a variety of improvement programmes, change initiatives, new software projects and invariably multi-supplier contracts and consultancy engagements running as separate lines of action. But time and again transformation and transition stumbles along with benefits rarely realised primarily because the business-as-usual, projects and change agents never truly articulate their requirements and cannot spare time to ensure change is a transformation and not just a "go-live" date.

Partnership is the component that helps integrate all parties to allow business transformation.


Service Management Connect Limited was created to provide the partner support between BaU, Business Change and Delivery Projects by ensuring, via pragmatic architectural methods, real world cross-disciplne experience and certified expertise, that all angles in this triangle of change are supported from Concept to In-Service and beyond. 



We specialise in:

ITSM / BSS / OSS / ITAM / SAM
IT and Telecoms Service & System Management Consultancy
License & Software Asset Management Consultancy
Service Management Architecture
Interim Programme and Project Management
IBM Maximo and Tivoli Tools - IBM Business Partner
BMC Remedy ITSM
Tool Selection, Advice and Consultancy covering IBM, BMC, HP, CA and ServiceNow

Bespoke provision of:

  • IT Business Process Review and Service Management Design Project Review
  • Consultant Engagements for Service Improvement and Technology Training
  • IT Contractors and Specialists

Contact Lead IT Consultant Brian Scott for more details -

brian.scott@smconnect.co.uk

07790 991064

 Click Here For LinkedIn Profile

The Register

The Register

Biting the hand that feeds IT

1 - Is automation going to put you out of a job? Probably not, but…
2 - Yes, drone biz DJI's Go 4 app does phone home to China – sort of
3 - Oracle snaffles 'don't seat us next to that smelly brand' Brit adtech firm Grapeshot
4 - Software transformation for the rest of us?
5 - UK gov grilled over massive exposure to struggling outsourcer Capita
6 - $50 add-on can turn your mobe into a less misanthropic House MD
7 - The tech you're reading these words on – you have two Dundee uni boffins to thank for that
8 - Recycling tech biz bosses get years for VAT fraud, money laundering
9 - Russians poised to fire intercontinental ballistic missile... into space with Sentinel-3 sat on board
10 - Apple debugs debugger, plugs big holes in iOS and WebKit
11 - ICANN takes Whois begging bowl to Europe, comes back empty
12 - Cosmic prang probe: Euro space boffins to smash sats, virtually
13 - Microsoft Lean's in: Slimmed-down Windows 10 OS option spotted
14 - Oh dear... Netizens think 'private' browsing really means totally private
15 - Turn that bachelor pad into a touch pad: Now you can paint buttons, sensors on your walls
16 - Facebook can't admit the truth, says data-slurp boffin Kogan
17 - Good news: AI could solve the pension crisis – by triggering a nuclear apocalypse by 2040
18 - Happy having Amazon tiptoe into your house? Why not the car, then? In-trunk delivery – what could go wrong?
19 - Yahoo<i>!</i> fined<i>!</i> $35m<i>!</i> for<i>!</i> covering<i>!</i> up<i>!</i> massive<i>!</i> IT<i>!</i> security<i>!</i> screwup<i>!</i>
20 - AWS DNS network hijack turns MyEtherWallet into ThievesEtherWallet
21 - Bargain-happy Brits snub big four mobile network operators
22 - Audiophiles have really taken to the warm digital tone of streaming music
23 - Cocky SAP struts stuff after cloud sales pass €1 BEEELLION
24 - Critical infrastructure needs more 21qs6Q#S$, less P@ssw0rd, UK.gov security committee told
25 - This week in storage: Film folk, HDDs, tape and stacks and stacks of dusty data
26 - Astroboffins build AI to chase galactic blue nuggets in space
27 - Eclipse Foundation pushes faster, cloudier Jakarta EE
28 - Medic! Orangeworm malware targets hospitals worldwide
29 - Lenovo heading towards Hong Kong exchange index boot
30 - Whoops! Google forgot to delete Right To Be Forgotten search result
31 - New and inventive code is transforming your business – and bringing with it new and inventive ways for things to fail
32 - UK 'meltdown' bank TSB's owner: Our IT migration was a 'success'
33 - Windows 10 Springwatch: See the majestic Microsoft in its natural habitat, fixing stuff the last patch broke
34 - State spy agencies 'outsource surveillance' to foreign partners – campaign group
35 - Cash-sprinkler Softbank and Alphabet hand over $1.9bn to Manbang
36 - X marks the Notch, where smartmobe supercycles go to die
37 - UK.gov demands urgent answers as TSB IT meltdown continues
38 - Ex-Nimble CEO grabs controls at microservices monitoring biz Sysdig
39 - In not terrifying news at all, Google just keeps on growing: Revenue, profit, headcount up
40 - Reg writer Richard went to the cupboard, seeking a Windows Phone...
41 - The Agile and the Continuous: Database Drift ... Neat film title but something to avoid
42 - Even Microsoft's lost interest in Windows Phone: Skype and Yammer apps killed
43 - Scratch Earth-killer asteroid off your list of existential threats
44 - IETF: GDPR compliance means caring about what's in your logfiles
45 - Massive cyber attack targets mid-Atlantic nation 'Berylia'
46 - Information-Centric Networking boffins celebrate successful Cypriot trial
47 - SAP 404s sap.com blog post that said it's fallen behind on SaaS subs
48 - Xen turns it up to 4.11 and shrinks itself to contain containers
49 - Revenge pornography ban tramples free speech, law tossed out – where else but Texas!
50 - Translating Facebook's latest 'Hard Questions' PR spin – <i>The Reg</i> edit
1 - Is automation going to put you out of a job? Probably not, but…

You've got to use your time much more wisely if you want to stay employed

Research Artificial Intelligence, machine learning, the fourth industrial revolution – we’re hearing a lot about how technology is going to automate everything and render whole cohorts of fleshy, fallible and inefficient humans surplus to needs.…

4/25/2018 2:04:05 PM

2 - Yes, drone biz DJI's Go 4 app does phone home to China – sort of

But that doesn't mean it's spilling all your beans, data audit finds

Chinese drone firm DJI is pushing back against claims it quietly beams user data back to the homeland by releasing the results of an audit it paid for – which found the DJI Go 4 app indeed sends some data to Hong Kong.…

4/25/2018 1:51:51 PM

3 - Oracle snaffles 'don't seat us next to that smelly brand' Brit adtech firm Grapeshot

Acquisition for undisclosed sum latest in Big Red's foray into marketing

Oracle has bought a UK biz that claims to help firms avoid putting their ads next to dodgy images or content – just as the marketing tech industry faces increased scrutiny and uncertainty.…

4/25/2018 1:07:57 PM

4 - Software transformation for the rest of us?

Continuous Lifecycle puts real business at heart of the agenda

If you’re ever wondered whether traditional companies are at a disadvantage when it comes to exploiting the latest software development and deployment strategies, you should get yourself down to Continuous Lifecycle London in three weeks time.…

4/25/2018 12:54:07 PM

5 - UK gov grilled over massive exposure to struggling outsourcer Capita

Think tank reckons public sector has over 1,000 contracts

The government has received a grilling over its exposure to 1,000 plus Capita contracts, following a pre-tax loss of £515m reported by the outsourcing giant yesterday.…

4/25/2018 12:14:21 PM

6 - $50 add-on can turn your mobe into a less misanthropic House MD

Gizmo ideal for diagnosing disease in remote areas

Researchers have come up with an optical gadget which, when attached to a smartphone, can check samples for 12 infectious diseases at once.…

4/25/2018 10:52:51 AM

7 - The tech you're reading these words on – you have two Dundee uni boffins to thank for that

Spear and LeComber stumbled on the thin-film-transistor liquid-crystal display 40 years ago

Every time you use a smartphone, glance at your smart watch, fire up a computer, watch TV or endure a PowerPoint presentation, you experience a little bit of Dundee.…

4/25/2018 10:15:11 AM

8 - Recycling tech biz bosses get years for VAT fraud, money laundering

Didn't realise IT was only thing were supposed to refurbish

A dastardly duo running IT recycling businesses that pilfered nearly £145,000 in VAT and laundered cash for a gang of fraudsters face years behind bars, HMRC confirmed today.…

4/25/2018 9:29:05 AM

9 - Russians poised to fire intercontinental ballistic missile... into space with Sentinel-3 sat on board

Ahhhahaha, had you going then

The European Space Agency (ESA) is all a-quiver at the prospect of the second Sentinel-3 satellite launch, due this evening atop a Russian Rockot launcher.…

4/25/2018 9:03:06 AM

10 - Apple debugs debugger, plugs big holes in iOS and WebKit

Cook's Cupertino crew corrects coding cock-ups

Apple has issued a trio of updates to patch security vulnerabilities in Safari, macOS, and iOS.…

4/25/2018 8:01:13 AM

11 - ICANN takes Whois begging bowl to Europe, comes back empty

Rude awakening – yet again – for American DNS supremo

ICANN has been told for a second time that it must fundamentally change its Whois service to become compliant with Europe's incoming privacy law – and do so within the next month.…

4/25/2018 7:07:05 AM

12 - Cosmic prang probe: Euro space boffins to smash sats, virtually

ESA wants to solve crucial riddle: What really happens when accidents occur in orbit?

The European Space Agency is launching a new research project to study satellite collisions in space.…

4/25/2018 6:02:08 AM

13 - Microsoft Lean's in: Slimmed-down Windows 10 OS option spotted

A return to mobile, bloat-busting build or something else?

Pics Microsoft's Windows 10 Insider Preview Build 17650 (Redstone 5), released last week via the Windows Insider program, includes a stripped-down version of the operating system called Windows 10 Lean.…

4/25/2018 1:12:36 AM

14 - Oh dear... Netizens think 'private' browsing really means totally private

The only thing 'private' was the parts you were leering at, friend

Netizens have the wrong idea about what their web browser's "private" or "incognito" mode actually does.…

4/25/2018 12:32:31 AM

15 - Turn that bachelor pad into a touch pad: Now you can paint buttons, sensors on your walls

Conductive material touted by Mickey Mouse boffins

Vid At about $20 per square metre, scientists at Carnegie Mellon University and Disney Research have devised a way to turn walls into a touch interface.…

4/24/2018 11:58:25 PM

16 - Facebook can't admit the truth, says data-slurp boffin Kogan

Cambridge Analytica’s PR crisis man claims ‘morale is pretty good now’ in office

The egghead behind the mass slurp of Facebook users’ information has said the social network is in “PR crisis mode” – as Cambridge Analytica enacted a crisis management of its own.…

4/24/2018 11:25:59 PM

17 - Good news: AI could solve the pension crisis – by triggering a nuclear apocalypse by 2040

New US RAND report predicts a grim technological future

AI could kick start a nuclear war by 2040, according to a dossier published this month by the RAND Corporation, a US policy and defence think tank.…

4/24/2018 9:36:19 PM

18 - Happy having Amazon tiptoe into your house? Why not the car, then? In-trunk delivery – what could go wrong?

New Bezos scheme opens up vehicles as drop-off points

Amid worries about social network and ad-related privacy invasions, Amazon is asking for invitations into people's homes and cars.…

4/24/2018 8:56:08 PM

19 - Yahoo<i>!</i> fined<i>!</i> $35m<i>!</i> for<i>!</i> covering<i>!</i> up<i>!</i> massive<i>!</i> IT<i>!</i> security<i>!</i> screwup<i>!</i>

Now, who wants to take a look at the revamped Yahoo Mail?

The Disaster Formerly Known as Yahoo! has been fined $35m by US financial watchdog, the SEC, for failing to tell anyone about one of the world's largest ever computer security breaches.…

4/24/2018 8:09:29 PM

20 - AWS DNS network hijack turns MyEtherWallet into ThievesEtherWallet

Audacious BGP seizure of Route 53 IP addys followed by crypto-cyber-heist

Updated Crooks today hijacked internet connections to Amazon Web Services systems to ultimately steal a chunk of alt-coins from online cryptocurrency website MyEtherWallet.com.…

4/24/2018 8:04:24 PM

21 - Bargain-happy Brits snub big four mobile network operators

Plucky MVNOs snag top five spots for customer satisfaction

You can stuff your VoLTE and Notched iPhones – bargain-conscious Brits are shunning the big mobile operators for cheap-as-chips virtual network operators instead.…

4/24/2018 7:28:11 PM

22 - Audiophiles have really taken to the warm digital tone of streaming music

Revenues up 41 per cent, industry in 'recovery mode'

Streaming revenues rose 41 per cent to become the largest source of income for recorded music in 2017.…

4/24/2018 7:14:16 PM

23 - Cocky SAP struts stuff after cloud sales pass €1 BEEELLION

Salesfor.... who? CEO predicts CRM crown will be his

Top brass at SAP are finally walking with some swagger after recording the firm's first ever €1bn-plus revenue cloud quarter, so much so that they even felt compelled to fire some warning shots at rival Salesforce.…

4/24/2018 6:39:22 PM

24 - Critical infrastructure needs more 21qs6Q#S$, less P@ssw0rd, UK.gov security committee told

Plus: No one will say whether Huawei, ZTE are the baddies

Banks could plug their security vulnerabilities by simply improving password protections, the deputy CEO of the Prudential Regulation Authority has told the House of Lords in England.…

4/24/2018 6:18:56 PM

25 - This week in storage: Film folk, HDDs, tape and stacks and stacks of dusty data

We want to suck your... data up into our cloud

The storage enterprise trade is simultaneously hoping what happened in Vegas does and doesn't stay there as the news of new products, tech developments, company changes and people moving jobs flooded out of the NAB conference in Nevada.…

4/24/2018 4:37:14 PM

26 - Astroboffins build AI to chase galactic blue nuggets in space

Color-coded stellar searcher seeks out young stars

AI systems can be trained to help astronomers identify if galaxies are still active in producing new stars, according to a new study published in The Astrophysical Journal.…

4/24/2018 4:01:10 PM

27 - Eclipse Foundation pushes faster, cloudier Jakarta EE

Platform fka Java EE gets new governance model, hopes for bigger community

The Eclipse Foundation has today released the new governance model for Jakarta EE, with an emphasis on creating a cloud native, code-first and community-led project that is faster and more innovative.…

4/24/2018 3:34:07 PM

28 - Medic! Orangeworm malware targets hospitals worldwide

Hacking campaign goes after care providers and equipment

If there's one thing security vendors love it's a catchilly-named piece of malware to whip up fervor over, and boy is it a good day to be Symantec.…

4/24/2018 3:00:12 PM

29 - Lenovo heading towards Hong Kong exchange index boot

Hang Seng stock price fall leaves vendor facing blue chip index chop

Lenovo is in danger of getting booted off the Hong Kong stock exchange's benchmark equity index because of its crashing share price.…

4/24/2018 2:42:13 PM

30 - Whoops! Google forgot to delete Right To Be Forgotten search result

Until El Reg had a quiet word, that is

Exclusive Ten days after Google lost a Right To Be Forgotten judgment in London's High Court, one of the search results the judge ordered the search giant to delete was still online – until The Register asked Mountain View what it was doing there.…

4/24/2018 2:10:09 PM

31 - New and inventive code is transforming your business – and bringing with it new and inventive ways for things to fail

Here's how to ensure biz continuity at your workplace

Opinion Businesses are becoming increasingly digitalised, with operations and customer experiences relying on data and devices being online all the time.…

4/24/2018 2:04:10 PM

32 - UK 'meltdown' bank TSB's owner: Our IT migration was a 'success'

Spanish daddy Sabadell talks up 'international integrations'

TSB's Spanish owner Sabadell has proudly boasted about the success of its IT integration - amid widespread chaos for customers in Britain still grappling with the fallout out of a botched systems upgrade.…

4/24/2018 1:52:12 PM

33 - Windows 10 Springwatch: See the majestic Microsoft in its natural habitat, fixing stuff the last patch broke

Bumper update flings slew of 'Quality Improvements' at OS

Windows 10 Springwatch participants got a treat last night in the form of a bumper update to Windows 10 1709 (aka the Fall Creators Update).…

4/24/2018 1:28:02 PM

34 - State spy agencies 'outsource surveillance' to foreign partners – campaign group

Privacy International slams secret deals and 'dangerous lack of oversight'

There is a "dangerous lack of oversight" of global surveillance networks, Privacy International has said, warning that intelligence-sharing deals could become a way for states to "outsource surveillance".…

4/24/2018 12:53:09 PM

35 - Cash-sprinkler Softbank and Alphabet hand over $1.9bn to Manbang

It's about truckers

Japan's investment cash firehose Softbank and America's definitely-not-Google holding company Alphabet want you to use Manbang, and are paying $1.9bn for the pleasure.…

4/24/2018 12:25:05 PM

36 - X marks the Notch, where smartmobe supercycles go to die

Flagship iPhone is being outsold by ancient models

Apple's £999 flagship iPhone X is being outsold by three-year-old models – providing further evidence that the 10th anniversary upgrade "supercycle" never happened.…

4/24/2018 11:55:11 AM

37 - UK.gov demands urgent answers as TSB IT meltdown continues

'Failure of in-branch services have all the hallmarks of an IT meltdown,' says Nicky Morgan

The government is demanding urgent answers over a botched systems upgrade at TSB that has locked out up to 1.9 million customers.…

4/24/2018 11:11:14 AM

38 - Ex-Nimble CEO grabs controls at microservices monitoring biz Sysdig

Can Suresh Vasudevan scale up and flog another startup?

Ex-Nimble top dog Suresh Vasudevan is the new president and CEO of container intelligence outfit Sysdig.…

4/24/2018 11:08:04 AM

39 - In not terrifying news at all, Google just keeps on growing: Revenue, profit, headcount up

Q1 tax rate plunge, cost of traffic to feed ad machine jumps

Google's parent company Alphabet has notched up another quarter (PDF) of swollen sales for Q1 2018, revealing the outcome of investments like its stake in Uber.…

4/24/2018 10:55:12 AM

40 - Reg writer Richard went to the cupboard, seeking a Windows Phone...

... When he got there, the cupboard was bare... Microsoft: No it's not. Whew!

Microsoft's US store appeared to have finally sold out of the Seattle software maker's relatively unloved mobile phone last week, but Redmond may yet find a few more hidden behind the sofa.…

4/24/2018 10:25:09 AM

41 - The Agile and the Continuous: Database Drift ... Neat film title but something to avoid

Devs: Talk to your friendly neighbourhood DBA

In DevOps the talk is of development and operations, of continuous pipelines and agile updates, of rolling out builds. But it often overlooks something rather critical – the database.…

4/24/2018 9:28:10 AM

42 - Even Microsoft's lost interest in Windows Phone: Skype and Yammer apps killed

Use iOS or Android, says Redmond, as telephony APIs sprout in Windows

Microsoft’s given users of its collaboration apps on Windows Phone under a month’s warning of their demise.…

4/24/2018 9:02:10 AM

43 - Scratch Earth-killer asteroid off your list of existential threats

NASA's fourth release of 'roid-hunting data finds a couple of comets, no dangerous rocks

Video NASA's fourth release of data from its NEOWISE asteroid-hunter may well come as a relief, as it's again failed to spot a rock worthy of Bruce Willis' attention.…

4/24/2018 8:31:30 AM

44 - IETF: GDPR compliance means caring about what's in your logfiles

Don't log too much, nor keep the files for too long, to stay on right side of Euro privacy rules

Sysadmins: while you're busy getting ready for the GDPR-regulated world, don't forget what your servers are storing in their logfiles.…

4/24/2018 8:02:11 AM

45 - Massive cyber attack targets mid-Atlantic nation 'Berylia'

NATO exercise offers the chance to test full chain of cyber-defence command

NATO and assorted partners have unleashed a massive cyber-attack on the fictional country of Berylia to test their ability to defend critical infrastructure against outside attacks.…

4/24/2018 7:02:09 AM

46 - Information-Centric Networking boffins celebrate successful Cypriot trial

Live-traffic gives information-centric networking a boost

Information-Centric Networking (ICN) over IP has taken another step towards deployment, with a trial conducted at the end of 2017 declared a success.…

4/24/2018 6:02:13 AM

47 - SAP 404s sap.com blog post that said it's fallen behind on SaaS subs

Partner-penned post said SAP might be as good as Google or IBM ... one day

Well this is awkward: SAP appears to have canned a blog post that appeared on SAP.com that said the company is struggling to win subscription revenue and is not yet the natural choice to house cloudy ERP.…

4/24/2018 3:58:14 AM

48 - Xen turns it up to 4.11 and shrinks itself to contain containers

New version turns Meltdown mitigation into a feature

The Xen Project last week sent the first release candidate of Xen 4.11 down the slipway, ahead of a few weeks’ testing and a planned release on June 1st, 2018.…

4/24/2018 2:53:48 AM

49 - Revenge pornography ban tramples free speech, law tossed out – where else but Texas!

Rules nixed by US state court over First Amendment fears

A Texas appeals court last week ruled that the US state's Relationship Privacy Act, which prohibits the disclosure or promotion of intimate images without the consent of those depicted, is unconstitutional.…

4/24/2018 1:41:30 AM

50 - Translating Facebook's latest 'Hard Questions' PR spin – <i>The Reg</i> edit

Zuck: Creepy data-harvesting was for YOUR own good

Stop us if you've heard this one before: Facebook is trying to 'set the record straight' after it was once again caught flogging the ability to violate the privacy of its users.…

4/24/2018 12:22:50 AM

 

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