Service Management Connect LimitedService, Enterprise & System Management Architecture & Consultancy
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Delivery of first class Services and Products are achieved through people, process, product and partnership.Whilst organisations understand this they seek to achieve delivery through a variety of improvement programmes, change initiatives, new software projects and invariably multi-supplier contracts and consultancy engagements running as separate lines of action. But time and again transformation and transition stumbles along with benefits rarely realised primarily because the business-as-usual, projects and change agents never truly articulate their requirements and cannot spare time to ensure change is a transformation and not just a "go-live" date.

Partnership is the component that helps integrate all parties to allow business transformation.


Service Management Connect Limited was created to provide the partner support between BaU, Business Change and Delivery Projects by ensuring, via pragmatic architectural methods, real world cross-disciplne experience and certified expertise, that all angles in this triangle of change are supported from Concept to In-Service and beyond. 



We specialise in:

ITSM / BSS / OSS / ITAM / SAM
IT and Telecoms Service & System Management Consultancy
License & Software Asset Management Consultancy
Service Management Architecture
Interim Programme and Project Management
IBM Maximo and Tivoli Tools - IBM Business Partner
BMC Remedy ITSM
Tool Selection, Advice and Consultancy covering IBM, BMC, HP, CA and ServiceNow

Bespoke provision of:

  • IT Business Process Review and Service Management Design Project Review
  • Consultant Engagements for Service Improvement and Technology Training
  • IT Contractors and Specialists

Contact Lead IT Consultant Brian Scott for more details -

brian.scott@smconnect.co.uk

07790 991064

 Click Here For LinkedIn Profile

The Register

The Register

Biting the hand that feeds IT

1 - Contacts-slurping Android malware sneaked onto Google Play store – twice
2 - End of an era for ULA as the last Delta IV Medium rocket leaves launch pad
3 - Pure Storage the latest pipes 'n' plumbing playa to slash sales forecast
4 - Samsung Note10+ torn apart to expose three 5G antennas: One has to pick up something
5 - What is it with hosting firms being stonewalled by Microsoft? Now it's Ionos on naughty step
6 - Tune into Nutanix's Cloud Shack of vids for a rewarding experience – top info, free gear and a chance to win .NEXT tix
7 - Electric vehicles won't help UK meet emissions targets: Time to get out and walk, warn MPs
8 - Shhh! Microsoft, Intel, Google and more sign up to the Confidential Computing Consortium
9 - Devs invited to bake 'Run on Google Cloud' button into git repos... By Google, of course
10 - TalkTalk's voice-over is writing speeds that its text can't match: Ad pulled from broadcast
11 - Brit rocketeer Skyrora reckons it'll be orbital in 3 years – that is, if UK government plays ball
12 - Gartner awakens from trance, tells huddled villagers: 5G revenue will almost double to $4.2bn next year!
13 - Buying a Chromebook? Don't forget to check that best-before date
14 - Don't trust Facebook's Libra cryptocurrency, boffins warn: Zuck & Co know that hash is king
15 - How Lego, Bayer and iRobot use serverless tech to get ahead – find out with us this autumn
16 - Disgruntled bug-hunter drops Steam zero-day to get back at Valve for refusing him a bounty
17 - The Joy of Six... critical security patches: Cisco small biz switches open to hijacking via web UI
18 - Cali court backs ex-Apple engineer who says he invented Find My iPhone and Passbook
19 - Finally. Thanks so much, nerds. Google, Apple, Mozilla end government* internet spying for good
20 - Eighty-year-old US 'web scam man' on the run after pocketing $250,000 in Dem 'donations'
21 - Here's a top tip: Don't trust the new guy – block web domains less than a month old. They are bound to be dodgy
22 - Sueball claims Tesla solar panels are so effective, they started fires at Walmart stores
23 - US soldier cleared of taking armoured vehicle out for joyride – because he's insane, court says
24 - Brit-built trundlebot eyeing up a July 2020 launch as cams fitted to ExoMars mission rover
25 - A challenger appears: Taiwanese devs' answer to Gemini PDA wraps a Raspberry Pi in a tablet
26 - Microsoft: Reckon our code is crap? Prove it and $30k could be yours
27 - Sorry script kiddies, hacktivism isn't cool anymore: No one cares about stuff that's easy-peasy to defend against
28 - Latest sneak peek at PowerShell 7 ups the telemetry but... hey... is that an off switch?
29 - Shiny new toys take backseat in Android Studio 3.5 for now as '600 bugs' squished
30 - Overseas investors eat the UK tech sector for Brexit: More cash flung about in 7 months than the whole of last year
31 - Welcome to Hollywood, Claranet-style: You've (not) got mail, or hosted sites for that matter
32 - Brits are sitting on a time bomb of 40m old electronic devices that ought to be recycled
33 - Moore's Law isn't dead, chip boffin declares – we need it to keep chugging along for the sake of AI
34 - Stuff like sophisticated government spyware is scary and all – but don't forget, a single .wmv file can pwn you via VLC
35 - Don't panic! Don't panic! UK IT job ads plummet as Brexit uncertainty grabs UK tech sector by the short and curlies
36 - My MacBook Woe: I got up close and personal with city's snatch'n'dash crooks (aka some bastard stole my laptop)
37 - Can hyperconverged infrastructure live up to the hype and change your life? Tune in online next month to find out
38 - 30+ countries, 160,000 emails, $4.2m in cyber-heists… maybe it's time for the Silence hacker crew to change its name
39 - There once was a biz called Bitbucket, that told Mercurial to suck it. Now devs are dejected, their code soon ejected
40 - Clip, clip, hooray: NASA says it will send Clipper probe to Europa, will attempt no landing there
41 - No REST for the wicked: Ruby gem hacked to siphon passwords, secrets from web devs
42 - How four rotten packets broke CenturyLink's network for 37 hours, knackering 911 calls, VoIP, broadband
43 - Microsoft Chrom... Edge hits beta as new browser prepped for biz testing
44 - IBM hears the RISC-V kids partying next door, decides it will make its Power CPU ISA free, too
45 - Huawei goes all <i>Art of War</i> on us: Switches on 'battle mode' and vows to 'dominate the world'
46 - TSO Host no closer to solving customers' email issues as Brit firm pops up on more blacklists
47 - Python the latest language to slither into Microsoft's serverless Azure Functions service
48 - You monsters: Screen time murders your kid's imaginary friend – until they reach school age
49 - RIP Danny Cohen: The computer scientist who gave world endianness meets his end aged 81
50 - Microsoft shares twin previews of Windows 10 with Insiders: Toys for some, coal for others
1 - Contacts-slurping Android malware sneaked onto Google Play store – twice

Could a simple automated scan have picked up open-source nasty? Hmm

Android spyware – open-source spyware, no less – has found its way onto the Google Play store, according to researchers from ESET.…

8/22/2019 6:30:10 PM

2 - End of an era for ULA as the last Delta IV Medium rocket leaves launch pad

US sends up another GPS III spacecraft while Blighty ponders the Brexit Satellite

United Launch Alliance's last Delta IV Medium+ rocket has left the launch pad to put another GPS satellite in orbit.…

8/22/2019 5:30:10 PM

3 - Pure Storage the latest pipes 'n' plumbing playa to slash sales forecast

Look at the troubles facing legacy vendors. We're not immune either

Pure Storage has clipped forecasts for its current fiscal year due to fears over the slowdown in corporate spending that is gripping other infrastructure outfits and a sharp decline in NAND prices.…

8/22/2019 4:45:11 PM

4 - Samsung Note10+ torn apart to expose three 5G antennas: One has to pick up something

Repairability score tumbles – good luck swapping that battery

Samsung's latest and greatest Note10+ smartphone has been prodded and probed by the teardown twiddlers at iFixit. The verdict isn't great: repairing it could be worse but it could also be a whole lot better too.…

8/22/2019 4:00:10 PM

5 - What is it with hosting firms being stonewalled by Microsoft? Now it's Ionos on naughty step

Email issues dog the company formerly known as 1&1

Ionos, the hosting company formerly known as 1&1, has found itself on Microsoft's naughty list as emails from its servers won't reach Outlook.com accounts.…

8/22/2019 3:15:09 PM

6 - Tune into Nutanix's Cloud Shack of vids for a rewarding experience – top info, free gear and a chance to win .NEXT tix

Learn about all hyperconvergence, multi cloud, and more

Promo Nutanix invites you to its summertime Cloud Shack – an eight-part series of videos on hot topics such as hyperconvergence, business application management, storage, virtualization, networking, and multi-cloud deployments.…

8/22/2019 3:00:11 PM

7 - Electric vehicles won't help UK meet emissions targets: Time to get out and walk, warn MPs

Blighty not even on track for legally binding 2023-2032 levels

Electronic cars will not help the UK government meet its carbon emissions target, with MPs warning people will have to ditch their cars entirely.…

8/22/2019 2:15:10 PM

8 - Shhh! Microsoft, Intel, Google and more sign up to the Confidential Computing Consortium

You can make your own joke about foxes and hen houses...

The Linux Foundation has signed up the likes of Microsoft and Google for its Confidential Computing Consortium, a group with the laudable goal of securing sensitive data.…

8/22/2019 1:15:09 PM

9 - Devs invited to bake 'Run on Google Cloud' button into git repos... By Google, of course

An offer you can refuse?

Google has come up with a neat idea to promote its serverless container service, Cloud Run, by asking developers to incorporate a "Run on Google Cloud" button into their git repositories.…

8/22/2019 12:30:14 PM

10 - TalkTalk's voice-over is writing speeds that its text can't match: Ad pulled from broadcast

Mere threat of time on naughty step has ISP redrafting

An advert for TalkTalk broadband has been taken down for promoting incorrect speeds, The Register can confirm.…

8/22/2019 11:47:10 AM

11 - Brit rocketeer Skyrora reckons it'll be orbital in 3 years – that is, if UK government plays ball

El Reg speaks to small-sat upstart in Edinburgh

Interview With two launches of the SkyLark Nano under its belt, Skyrora aim to go orbital in the coming years - assuming UK Parliament keeps up. The Register had a chat with the Brit rocketeer at its Edinburgh HQ to learn more.…

8/22/2019 11:02:11 AM

12 - Gartner awakens from trance, tells huddled villagers: 5G revenue will almost double to $4.2bn next year!

It has been foretold!

IT prophesier Gartner has performed its ritual reading of market omens to foretell next year's global 5G network infrastructure revenue. The hype wizards reckon that in 2020 the market will hit $4.2bn, an 89 per cent increase from 2019 revenue of $2.2bn.…

8/22/2019 10:06:10 AM

13 - Buying a Chromebook? Don't forget to check that best-before date

Google's little-known Auto Update Expiration D-Day leaves users bereft of auto software refreshes and more – here's how to check yours

It is unlikely to be printed on the box, but every Chromebook has an "Auto Update Expiration (AUE) Date" after which the operating system is unsupported by Google.…

8/22/2019 9:08:14 AM

14 - Don't trust Facebook's Libra cryptocurrency, boffins warn: Zuck &amp; Co know that hash is king

It's not about the money, it's about the identifiers

Analysis Facebook's proposed digital currency Libra, and its accompanying digital wallet Calibra, should be scrutinized not only by financial regulators – as lawmakers in the US and Europe have already started to do – but by national entities concerned with law, public safety and defense.…

8/22/2019 8:05:12 AM

15 - How Lego, Bayer and iRobot use serverless tech to get ahead – find out with us this autumn

Book now: Serverless Computing London early-bird ticket offer ends soon

Event When you're getting to grips with new technology, there’s nothing like learning from experts who’ve done it before. And when those folks hail from some of the most well-known companies in the world, all the better.…

8/22/2019 7:00:05 AM

16 - Disgruntled bug-hunter drops Steam zero-day to get back at Valve for refusing him a bounty

EoP bug now free for the world to see after bounty was rejected

A security bod angry at Valve's handling of bug reports has disclosed in public a zero-day vulnerability affecting the games giant's flagship Steam app.…

8/22/2019 6:16:06 AM

17 - The Joy of Six... critical security patches: Cisco small biz switches open to hijacking via web UI

Plus UCS and other gear need updates

Cisco has emitted a fresh round of software updates to address security holes in its network switches and controllers.…

8/22/2019 1:18:30 AM

18 - Cali court backs ex-Apple engineer who says he invented Find My iPhone and Passbook

Computing giant labeled 'ungenerous' for fighting lawsuit

Apple has lost its bid to dismiss a former employee's lawsuit over claims he invented services like Find My iPhone and Passbook but was not included on patents subsequently filed by the tech giant.…

8/21/2019 11:54:10 PM

19 - Finally. Thanks so much, nerds. Google, Apple, Mozilla end government* internet spying for good

* Terms and conditions apply. Offer not valid outside Kazakhstan. Your home may be repossessed if you do not keep up payments

On Wednesday, Google, Apple, and Mozilla said their web browsers will block the Kazakhstan root Certificate Authority (CA) certificate – following reports that ISPs in the country have required customers to install a government-issued certificate that enables online spying.…

8/21/2019 11:28:17 PM

20 - Eighty-year-old US 'web scam man' on the run after pocketing $250,000 in Dem 'donations'

Feds claim John Pierre Dupont created fundraising websites supposedly for Beto O'Rourke, others, then nicked the dosh

A man facing criminal charges for bilking US voters out of $250,000 by accepting donations for politicians, including Beto O'Rourke, is on the run.…

8/21/2019 9:56:55 PM

21 - Here's a top tip: Don't trust the new guy – block web domains less than a month old. They are bound to be dodgy

Better to be aggressive and safe than sorry

IT admins could go a long way towards protecting their users from malware and other dodgy stuff on the internet if they ban access to any web domain less than a month old.…

8/21/2019 8:53:11 PM

22 - Sueball claims Tesla solar panels are so effective, they started fires at Walmart stores

Supermarket biz wants them torn out at Musk firm's expense

American supermarket chain Walmart is suing Tesla over claims that solar panels supplied by Elon Musk's company keep setting its shops on fire.…

8/21/2019 8:00:09 PM

23 - US soldier cleared of taking armoured vehicle out for joyride – because he's insane, court says

60-mile Virginia roadtrip thankfully ended peacefully

A US Army officer who "borrowed" an armoured vehicle to go on a joyride has been cleared of wrongdoing by a military court – by "reason of insanity".…

8/21/2019 7:00:11 PM

24 - Brit-built trundlebot eyeing up a July 2020 launch as cams fitted to ExoMars mission rover

Now, about those parachutes...

While ESA continues to grapple with balky parachutes ahead of the ExoMars 2020 mission, the cameras for the Rosalind Franklin rover have been fitted to the British-built trundlebot.…

8/21/2019 6:00:13 PM

25 - A challenger appears: Taiwanese devs' answer to Gemini PDA wraps a Raspberry Pi in a tablet

Portable Linux with fully open-source hardware in the CutiePi

A team of Taiwanese engineers is planning to release an eight-inch tablet based on the Raspberry Pi Compute Module 3+.…

8/21/2019 5:02:24 PM

26 - Microsoft: Reckon our code is crap? Prove it and $30k could be yours

Doors on the Edge Insider Bounty Program flung open

Having finally pushed out the first Beta preview of its Chromium-based browser, Microsoft has launched a bounty programme aimed at getting researchers to kick the tyres on its latest and greatest.…

8/21/2019 4:00:11 PM

27 - Sorry script kiddies, hacktivism isn't cool anymore: No one cares about stuff that's easy-peasy to defend against

So much for Beto O'Rourke's cow-related capers

The youthful doings of US presidential wannabe Beto O'Rourke are in sharp decline, according to threat intel biz Recorded Future, which reckons folk have fallen out of love with hacktivism.…

8/21/2019 3:00:05 PM

28 - Latest sneak peek at PowerShell 7 ups the telemetry but... hey... is that an off switch?

Where is Microsoft and what have you done with them?

Updated Microsoft emitted a fresh preview of command-line darling PowerShell 7 last night, highlighting some additional slurping – and how to shut it off.…

8/21/2019 2:16:49 PM

29 - Shiny new toys take backseat in Android Studio 3.5 for now as '600 bugs' squished

'Project Marble' focuses on quality ahead of big features

Google has released Android Studio 3.5, codenamed Project Marble, saying that the team has worked for eight months on product quality ahead of big new features.…

8/21/2019 1:30:33 PM

30 - Overseas investors eat the UK tech sector for Brexit: More cash flung about in 7 months than the whole of last year

Weak pound and China trade war make Blighty attractive proposition – research

Foreign investors poured $6.7bn (£5.5bn) into the UK tech sector in the first seven months of the year, more than the whole of 2018.…

8/21/2019 12:53:10 PM

31 - Welcome to Hollywood, Claranet-style: You've (not) got mail, or hosted sites for that matter

Hoddesdon bit barn outage blamed as customer emails falter, corporate sites go dark

Updated Hosting-cum-cloud-slinger Claranet had a very, very bad start to Wednesday as customer sites toppled over and email services stuttered to a halt due to an issue at one of the company's server estates.…

8/21/2019 12:14:02 PM

32 - Brits are sitting on a time bomb of 40m old electronic devices that ought to be recycled

Mountain of digital detritus 'not sustainable' – survey

Brits are stockpiling an estimated 40 million old phones and laptops instead of recycling their digital detritus, which contain elements that could run out in the near future.…

8/21/2019 11:27:12 AM

33 - Moore's Law isn't dead, chip boffin declares – we need it to keep chugging along for the sake of AI

If you want to train neural networks quickly, keep packing in the transistors

Hot Chips The machine-learning world is obsessed with training AI models as quickly as possible and if the hardware community is to keep up, future chips will need to have more memory.…

8/21/2019 10:42:06 AM

34 - Stuff like sophisticated government spyware is scary and all – but don't forget, a single .wmv file can pwn you via VLC

Keep your media player, like other apps, up to date: 13 security flaws fixed

VideoLAN has issued an update to address a baker's dozen of CVE-listed security vulnerabilities in its widely used VLC player software.…

8/21/2019 9:57:04 AM

35 - Don't panic! Don't panic! UK IT job ads plummet as Brexit uncertainty grabs UK tech sector by the short and curlies

Biggest recruiters for techies remain AWS, NHS and BSkyB Group

IT job postings in the UK are being battered by Brexit and the lingering uncertainty of leaving the EU without a Withdrawal Agreement on 31 October.…

8/21/2019 9:10:06 AM

36 - My MacBook Woe: I got up close and personal with city's snatch'n'dash crooks (aka some bastard stole my laptop)

Thief swipes Reg vulture's computer from under his fingers in cafe – here's what happened next

Comment There were two fleeting moments of confusion: first when he grabbed my laptop from under my fingers and took off racing out the coffee shop; and second, when it became clear that the license plate wasn't real.…

8/21/2019 8:02:08 AM

37 - Can hyperconverged infrastructure live up to the hype and change your life? Tune in online next month to find out

Scale Computing is here to drill through all the buzz

Webcast As organisations see their volume of data growing at an ever-faster rate, many find themselves struggling to manage this avalanche of information, not just securely but without incurring exorbitant costs.…

8/21/2019 7:00:11 AM

38 - 30+ countries, 160,000 emails, $4.2m in cyber-heists… maybe it's time for the Silence hacker crew to change its name

Russian bank-hacking ring continues its global expansion

The rapidly growing hacking crew dubbed Silence, has – in less than three years – gone from ransacking small regional banks in Eastern Europe to stealing millions from some of the largest international banks.…

8/21/2019 6:00:08 AM

39 - There once was a biz called Bitbucket, that told Mercurial to suck it. Now devs are dejected, their code soon ejected

...Knowing they just cannot duck Git: Repos to be deleted when support ends

The announcement this week that Bitbucket is dropping support for Mercurial is another nail in the coffin for the software.…

8/21/2019 1:49:10 AM

40 - Clip, clip, hooray: NASA says it will send Clipper probe to Europa, will attempt no landing there

Forget Mars, Jupiter’s moon could be where life’s at

NASA has confirmed its Europa Clipper spacecraft will head off to the Jovian moon in search of signs of life and a landing zone for future exploration.…

8/21/2019 12:58:08 AM

41 - No REST for the wicked: Ruby gem hacked to siphon passwords, secrets from web devs

Developer account cracked due to credential reuse, source tampered with and released to hundreds of programmers

An old version of a Ruby software package called rest-client that was modified and released about a week ago has been removed from the Ruby Gems repository – because it was found to be deliberately leaking victims' credentials to a remote server.…

8/20/2019 10:21:17 PM

42 - How four rotten packets broke CenturyLink's network for 37 hours, knackering 911 calls, VoIP, broadband

FCC delivers postmortem after blunder cripples US fiber links

A handful of bad network packets triggered a massive chain reaction that crippled the entire network of US telco CenturyLink for roughly a day and a half.…

8/20/2019 9:12:08 PM

43 - Microsoft Chrom... Edge hits beta as new browser prepped for biz testing

Where will you stand now that Redmond has raised the web-surfing stakes?

Microsoft has rolled out the first beta version of its Chromium-based Edge web browser.…

8/20/2019 6:53:43 PM

44 - IBM hears the RISC-V kids partying next door, decides it will make its Power CPU ISA free, too

Big Blue says it will open OpenPower, power next-gen chips in China, er, anywhere

IBM is planning to allow chip designers around the world to freely create OpenPower-compatible processors.…

8/20/2019 5:05:10 PM

45 - Huawei goes all <i>Art of War</i> on us: Switches on 'battle mode' and vows to 'dominate the world'

You listening, Trump?

An internal memo to Huawei staff sent by boss Ren Zhengfei is long on military metaphors and warns that the company needs to go into "battle mode" to counter trade barriers put up by the United States.…

8/20/2019 4:30:11 PM

46 - TSO Host no closer to solving customers' email issues as Brit firm pops up on more blacklists

Punters bemoan comms silence with no fix in sight

Updated Customers of Brit hosting outfit TSO Host are suffering from a cluster of issues leaving them without email services for a prolonged period or a clear idea when they'll get them back.…

8/20/2019 3:46:59 PM

47 - Python the latest language to slither into Microsoft's serverless Azure Functions service

Look, we caught up with AWS

Python developers – the world of Azure Functions is yours at last.…

8/20/2019 2:45:13 PM

48 - You monsters: Screen time murders your kid's imaginary friend – until they reach school age

British sprogs have a million pretend pals, says survey

A survey of 1,000 parents has found that pre-school kids who spend more than an hour gazing at screens every day are less likely to have an imaginary friend.…

8/20/2019 2:03:00 PM

49 - RIP Danny Cohen: The computer scientist who gave world endianness meets his end aged 81

He also developed one of the first ever flight simulators

The computer scientist who created the first visual flight simulator, gave us the compsci concept of endianness and whose pioneering work blazed a trail for modern VOIP services has died at the age of 81.…

8/20/2019 1:15:06 PM

50 - Microsoft shares twin previews of Windows 10 with Insiders: Toys for some, coal for others

You say mode, they say policy, S call the whole thing off

Windows Insiders were seeing double last night as Microsoft once again pushed out not one but two builds of October's Windows 10.…

8/20/2019 12:30:08 PM

 

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