Service Management Connect LimitedService, Enterprise & System Management Architecture & Consultancy
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Delivery of first class Services and Products are achieved through people, process, product and partnership.Whilst organisations understand this they seek to achieve delivery through a variety of improvement programmes, change initiatives, new software projects and invariably multi-supplier contracts and consultancy engagements running as separate lines of action. But time and again transformation and transition stumbles along with benefits rarely realised primarily because the business-as-usual, projects and change agents never truly articulate their requirements and cannot spare time to ensure change is a transformation and not just a "go-live" date.

Partnership is the component that helps integrate all parties to allow business transformation.


Service Management Connect Limited was created to provide the partner support between BaU, Business Change and Delivery Projects by ensuring, via pragmatic architectural methods, real world cross-disciplne experience and certified expertise, that all angles in this triangle of change are supported from Concept to In-Service and beyond. 



We specialise in:

ITSM / BSS / OSS / ITAM / SAM
IT and Telecoms Service & System Management Consultancy
License & Software Asset Management Consultancy
Service Management Architecture
Interim Programme and Project Management
IBM Maximo and Tivoli Tools - IBM Business Partner
BMC Remedy ITSM
Tool Selection, Advice and Consultancy covering IBM, BMC, HP, CA and ServiceNow

Bespoke provision of:

  • IT Business Process Review and Service Management Design Project Review
  • Consultant Engagements for Service Improvement and Technology Training
  • IT Contractors and Specialists

Contact Lead IT Consultant Brian Scott for more details -

brian.scott@smconnect.co.uk

07790 991064

 Click Here For LinkedIn Profile

The Register

The Register

Biting the hand that feeds IT

1 - 'Social distancing champ' Linus Torvalds releases Linux 5.6, tells devs to put health before next release
2 - What are you doing at quarter past? WebEx wants you on calls then, to ease corona-congestion
3 - UK Information Commissioner OKs use of phone data to track coronavirus spread
4 - Microsoft reveals 775 percent Azure surge, quotas on some resources and ‘significant new capacity’ coming ASAP
5 - Infosys fires employee who Facebooked ‘let’s hold hands and share coronavirus’
6 - Drones intone 'you must stay home,' eliciting moans from those in the zone: Flying gizmos corral Brits amid coronavirus lockdown
7 - Remember that clinical trial, promoted by President Trump, of a possible COVID-19 cure? So, so, so many questions...
8 - Gresecurity maker finally coughs up $300k to foot open-source pioneer Bruce Perens' legal bill in row over GPL
9 - Yeah, that Zoom app you're trusting with work chatter? It lives with 'vampires feeding on the blood of human data'
10 - Could WFH web traffic topple a Brit telco? Pfff, scoff operators. This has nothing on Liverpool v Everton streaming
11 - Capita cuts projects, furloughs workers due to 'unpredictable level of disruption' from COVID-19
12 - Exchange some currency you want to? Guess the BIOS setup keyboard combination first you must, young Padawan
13 - A pair of previews from Microsoft for a bit of weekend tinkering: PowerShell 7.1 and Visual Studio 2019 16.6
14 - Hailing frequencies open, sir... America's Space Force hurls its first military comms satellite into Earth's orbit
15 - UK Prime Minister Boris Johnson, health secretary Matt Hancock both test positive for COVID-19 coronavirus
16 - Interested in Busting a Move? Mmmm? IBM UK: We couldn't get to GTS redundo numbers we need by voluntary means
17 - 20 years later, Microsoft's still hammerin' Xamarin: Bunch of improvements on the way for cross-platform coding toolset
18 - Announcing the official Reg-approved measure of social distancing: The Osman
19 - Google warns against disabling websites during Coronavirus pandemic
20 - That awful moment when what you thought was a number 1 turned out to be a number 2
21 - Lockdown ain't easy. And that's without snoring, burping, hair-shedding seals outside your house
22 - Google polishes platinum Cloud Foundry membership badge as foundation takes KubeCF under its wing
23 - California emits latest layoff statistics. March's numbers are ugly. It's 19,000 total, including many in tech
24 - Want to see through walls? Electroboffins build tiny chip in the lab that vibrates at just the right frequency to do it
25 - India’s networking market collapsed … in Q4 2019!
26 - Microsoft buys Affirmed Networks to provide cloudy services for 5G network operators
27 - Dell, VMware withdraw fiscal 2021 guidance amid humming global supply chain and remote work boom
28 - Instagram, YouTube 'iron man' marketer first to be nabbed by Feds cracking down on fake coronavirus web cures
29 - ISP Monkeybrains cries foul over coronavirus fees after requesting more bandwidth. Zayo says it was all a mistake
30 - Microsoft staff giggle beneath the weight of a 52,000-person Reply-All email storm
31 - What's a Google Play? Huawei talks up fledgling AppGallery store, shows off another voice assistant with a female name
32 - AMD dials 911, emits DMCA takedowns after miscreant steals a load of GPU hardware blueprints, leaks on GitHub
33 - From Gmail to Gfail: Google's G-Suite topples over for unlucky netizens, rights itself
34 - Things that make you go zoom: Huawei rolls out pictastic P40 phones, no Google Play Store in sight
35 - 2020 MacBook Air teardown shows in graphic detail how butterfly keyboards were snipped for scissor switch
36 - Brits swarm Dixons Carphone for laptops, printers, games consoles, fridges, freezers to weather out COVID-19 storm
37 - Huawei P40 Pro: Camera setup really captures the misery of an empty world foods aisle
38 - Hey, China. Maybe you should have held your hackers off for a bit while COVID-19 ravaged the planet. Just a suggestion
39 - Microsoft tries getting touchy-feely once again with its Windows Insiders
40 - Give us a reason... not to buy a new handset? Samsung back-ports Galaxy S20 photo features to Galaxy 10 range
41 - Drones, apps and packed lunches: The latest on big tech's COVID-19 response
42 - Meeemories, fuel our revenue's incline: Micron sees uptick in PC and data centre demand as WFH becomes new normal
43 - What happens when the maintainer of a JS library downloaded 26m times a week goes to prison for killing someone with a motorbike? Core-js just found out
44 - Chart-topper Neo4j makes connections in effort to nudge graph DBs into the mainstream
45 - Short of tech talent to deal with novel coronavirus surge? Let us help – with free job ads on The Register
46 - Borky shark: A deserted airport and a Raspberry Pi feeling poorly at baggage claim. Welcome to 2020
47 - BEHOLD! Japan's Hayabusa2 probe left human imprints on ASTEROID SAND
48 - Apple: Relax, we're not totally screwing web apps. But yes, third-party cookies are toast
49 - There's no Huawei a virus can stop us! 90% of our staff in China are already back at work, says CEO
50 - SANS is offering fully certified cybersecurity training – without leaving your bunker
1 - 'Social distancing champ' Linus Torvalds releases Linux 5.6, tells devs to put health before next release

Doesn’t anticipate slowdown because ‘I suspect a lot of us work from home even normally’

Linux overseer Linus Torvalds given the world version 5.6 of the Linux kernel, and been given the title “social distancing champ”.…

3/30/2020 4:02:46 AM

2 - What are you doing at quarter past? WebEx wants you on calls then, to ease corona-congestion

Remember landlines? Cisco service wants you to remember them too, to make dial-in part of your isolation arsenal

Cisco's Webex collaboration service has urged users to turn off video and avoid starting meetings on the hour, to help ease pressure on public networks during the coronavirus-avoidance crisis.…

3/30/2020 2:30:43 AM

3 - UK Information Commissioner OKs use of phone data to track coronavirus spread

But Australia’s PM declares it doesn’t align with national values

The Information Commissioner’s Office (ICO) of the United Kingdom has provided advice to the government that it can use anonymised mobile phone data in the fight against coronavirus.…

3/30/2020 12:11:00 AM

4 - Microsoft reveals 775 percent Azure surge, quotas on some resources and ‘significant new capacity’ coming ASAP

Admits to ongoing provisioning problems but insists no capacity crunch even as it drops freebies

Microsoft has revealed “a 775 percent increase of our cloud services in regions that have enforced social distancing or shelter in place orders” and is “expediting the addition of significant new capacity that will be available in the weeks ahead”, but has already imposed some quotas to cope with huge demand for its cloud.…

3/29/2020 4:15:10 AM

5 - Infosys fires employee who Facebooked ‘let’s hold hands and share coronavirus’

This is clearly not the time to test your company's social media policy, because that's what was used to let him go

Infosys has fired an employee who reportedly used his Facebook account to suggest wilfully spreading coronavirus.…

3/29/2020 3:47:28 AM

6 - Drones intone 'you must stay home,' eliciting moans from those in the zone: Flying gizmos corral Brits amid coronavirus lockdown

Big Brother refitted for Big Hover

Authorities in the UK have begun using drones to direct the public to comply with public health measures announced on Monday to limit the spread of the novel coronavirus.…

3/28/2020 8:09:11 AM

7 - Remember that clinical trial, promoted by President Trump, of a possible COVID-19 cure? So, so, so many questions...

Scientists pull coronavirus treatment study apart after rushed publication

A research paper, championed by President Donald Trump, that suggested hydroxychloroquine and azithromycin could effectively treat COVID-19 coronavirus victims is flawed, scientists fear.…

3/28/2020 2:17:37 AM

8 - Gresecurity maker finally coughs up $300k to foot open-source pioneer Bruce Perens' legal bill in row over GPL

Failed defamation claim proves pricey

After three years of legal wrangling, the defamation lawsuit brought by Brad Spengler and his company Open Source Security (OSS) against open-source pioneer Bruce Perens has finally concluded.…

3/27/2020 11:07:53 PM

9 - Yeah, that Zoom app you're trusting with work chatter? It lives with 'vampires feeding on the blood of human data'

Doc Frown: Searls decries video-conferencing software's 'creepy' closeness with ad tracking

As the global coronavirus pandemic pushes the popularity of videoconferencing app Zoom to new heights, one web veteran has sounded the alarm over its "creepily chummy" relationship with tracking-based advertisers.…

3/27/2020 9:49:46 PM

10 - Could WFH web traffic topple a Brit telco? Pfff, scoff operators. This has nothing on Liverpool v Everton streaming

UK volumes quieter than mix of Call of Duty and Merseyside derby streamers, says Openreach

Britain has plenty of internet traffic "headroom" despite the explosion in remote working during the coronavirus shutdown, telcos and mobe networks have told The Register.…

3/27/2020 5:21:29 PM

11 - Capita cuts projects, furloughs workers due to 'unpredictable level of disruption' from COVID-19

Outsourcer vows to help efforts in healthcare call centres

Outsourcing firm Capita has slashed £25m from planned capital spending in response to the "unprecedented situation" caused by the novel coronavirus outbreak.…

3/27/2020 4:59:04 PM

12 - Exchange some currency you want to? Guess the BIOS setup keyboard combination first you must, young Padawan

Things go sideways in Sainsbury's

Bork!Bork!Bork! Welcome to another in The Register's occasional series on computers flashing their undercrackers to all and sundry.…

3/27/2020 3:55:09 PM

13 - A pair of previews from Microsoft for a bit of weekend tinkering: PowerShell 7.1 and Visual Studio 2019 16.6

Cross-platform tool aims high while IDE gets stuck into Git

Microsoft has slung out a pair of previews, giving admins a look at PowerShell 7.1 and developers another chance to play with Visual Studio 2019 16.6…

3/27/2020 2:44:14 PM

14 - Hailing frequencies open, sir... America's Space Force hurls its first military comms satellite into Earth's orbit

Watch the Atlas V 551 rocket blast off

Vid The US Space Force embarked on its first official mission on Thursday, launching a military communications satellite aboard an Atlas V 551 rocket from the Cape Canaveral Air Force Station in Florida.…

3/27/2020 1:26:10 PM

15 - UK Prime Minister Boris Johnson, health secretary Matt Hancock both test positive for COVID-19 coronavirus

Now wash your hands

Updated UK Prime Minister Boris Johnson has tested positive for the novel coronavirus.…

3/27/2020 12:36:09 PM

16 - Interested in Busting a Move? Mmmm? IBM UK: We couldn't get to GTS redundo numbers we need by voluntary means

Big Blue reopens window of opportunity, no end date mentioned

IBM has extended the window of opportunity for its Global Technology Services workforce in the UK to nominate themselves for voluntary redundancy after too few people put their hand up in the allotted time.…

3/27/2020 10:45:10 AM

17 - 20 years later, Microsoft's still hammerin' Xamarin: Bunch of improvements on the way for cross-platform coding toolset

Less fashionable than React Native, but a mature solution for .NET developers

Microsoft continues to evolve its Xamarin technology for cross-platform coding with .NET, even though alternatives like React Native and Blazor are getting plenty of attention within the company.…

3/27/2020 10:00:06 AM

18 - Announcing the official Reg-approved measure of social distancing: The Osman

Look on my beanpoleness, ye Blighty, and mea-sure! Far away enough? Check our converter and find out!

As you nervously shuffle away from your close-talking neighbour who always stood too near at the best of times, tutting and muttering "social distancing", you may wonder to yourself just what two metres or six feet should really look like. Luckily, El Reg's Standards Soviet is here to help.…

3/27/2020 9:15:08 AM

19 - Google warns against disabling websites during Coronavirus pandemic

Your search ranking will suffer less if you just make it a bit rubbish instead

As companies shut their doors against the coronavirus outbreak, Google has released a set of guidelines to website owners on how to minimise the long-terms effects on their business's search ranking.…

3/27/2020 8:46:06 AM

20 - That awful moment when what you thought was a number 1 turned out to be a number 2

How to Excel (sorry) on the helldesk

On Call Well done! You've made it to Friday! As a reward, treat yourself to another cup of tea and an extra slice of toast, and enjoy a morning story of panicking users and level-headed IT pros in today's On Call.…

3/27/2020 8:15:08 AM

21 - Lockdown ain't easy. And that's without snoring, burping, hair-shedding seals outside your house

Folks at one Antarctic base have noisy, stinky, neighbors right now. And they're isolated until November

Reg readers confined to quarters for the duration of the global coronavirus pandemic are probably not enjoying being at home all day, every day.…

3/27/2020 7:32:04 AM

22 - Google polishes platinum Cloud Foundry membership badge as foundation takes KubeCF under its wing

We talk to CF's CTO as missing piece added to open-source application platform

Cloud Foundry, an open-source foundation dedicated to a cloud-oriented application platform, is now incubating the KubeCF project, and has also welcomed Google upgrading its membership to platinum – the highest level.…

3/27/2020 6:55:08 AM

23 - California emits latest layoff statistics. March's numbers are ugly. It's 19,000 total, including many in tech

Symantec, Cisco, Uber, loathsome Juul, others shed staff amid pandemic

California, home of Silicon Valley, has released its latest figures on job losses in the US state, and it's not pretty.…

3/27/2020 6:32:07 AM

24 - Want to see through walls? Electroboffins build tiny chip in the lab that vibrates at just the right frequency to do it

Terahertz nanoplasma kit makes traditional transistors look slow

Video Scientists have crafted a tiny flexible electrical device capable of generating terahertz waves, which could pave the way for new imaging techniques and high-speed communications.…

3/27/2020 6:06:05 AM

25 - India’s networking market collapsed … in Q4 2019!

The nation is already well and truly routed, and telcos have new taxes to pay

India's networking equipment market collapsed before the coronavirus could stab it in the back, thanks in part to a new tax on telcos.…

3/27/2020 4:58:26 AM

26 - Microsoft buys Affirmed Networks to provide cloudy services for 5G network operators

Vodafone, Orange, AT&T, and Softbank are already users, will soon have Azure option

Microsoft has become the latest company to have a crack at helping telcos prepare for 5G by acquiring network specialist Affirmed Networks.…

3/27/2020 3:48:05 AM

27 - Dell, VMware withdraw fiscal 2021 guidance amid humming global supply chain and remote work boom

You can't seriously be asking why. Do you live under a rock? The reason is coronavirus

Updated Dell today slipped out a regulatory filing in which it withdrew the financial guidance it offered in late February.…

3/27/2020 1:07:02 AM

28 - Instagram, YouTube 'iron man' marketer first to be nabbed by Feds cracking down on fake coronavirus web cures

Videos claiming to have magic savior pills racked up millions of views amid allegedly fraudulent investment scheme

A social-media marketer is understood to be the first person to be hit with a federal fraud charge in the US for allegedly trying to trick people into investing in a bogus COVID-19 cure.…

3/27/2020 12:23:10 AM

29 - ISP Monkeybrains cries foul over coronavirus fees after requesting more bandwidth. Zayo says it was all a mistake

Presumed pandemic profiteering may be just confused staff

Analysis Earlier this week, Monkeybrains, a San-Francisco-based internet service provider, asked ZayoGroup, a communication infrastructure biz based in Boulder, Colorado, to temporarily upgrade a network circuit from 2Gbps to 10Gbps.…

3/26/2020 11:31:39 PM

30 - Microsoft staff giggle beneath the weight of a 52,000-person Reply-All email storm

Team Redmond stokes the flames as an exercise in black humor

Microsoft is right now groaning under the weight of a 52,000-person internal Reply-All email storm.…

3/26/2020 10:46:03 PM

31 - What's a Google Play? Huawei talks up fledgling AppGallery store, shows off another voice assistant with a female name

Oh Ce-Celia, I'm down on my knees, I'm begging you please to phone home

For much of its life, Huawei didn't have to think too much about its software ecosystem, at least with regard to its once-growing Western market. But then Donald Trump pulled the rug out from underneath the Middle Kingdom mobe maker with a Google embargo.…

3/26/2020 8:22:14 PM

32 - AMD dials 911, emits DMCA takedowns after miscreant steals a load of GPU hardware blueprints, leaks on GitHub

'We believe the stolen graphics IP is not core to the competitiveness or security of our graphics products'

On Wednesday, AMD confirmed intellectual property related to its graphics processors was stolen last year, though insisted the leaked files will not damage its business nor compromise product security.…

3/26/2020 7:10:23 PM

33 - From Gmail to Gfail: Google's G-Suite topples over for unlucky netizens, rights itself

East Coast looks to be hardest hit. C'mon, Chocolate Factory, we're relying on you to pull us through

Updated A bunch of Google services, from Gmail and Google Drive to Hangouts and Classroom, fell offline for unlucky netizens in North America today.…

3/26/2020 6:40:47 PM

34 - Things that make you go zoom: Huawei rolls out pictastic P40 phones, no Google Play Store in sight

Chocolate Factory's software souk still Trumped, so you'll have to make do with AppGallery

Undeterred by US boycotts, Huawei has pushed out a new range of Android smartphones without the Google software that usually comes with them.…

3/26/2020 6:24:24 PM

35 - 2020 MacBook Air teardown shows in graphic detail how butterfly keyboards were snipped for scissor switch

Was 0.5mm of laptop really worth five years of pain, Tim?

Teardown terrors iFixit have opened up the innards of the new MacBook Air to reveal not only the departure of the hated butterfly keyboard, but also tweaks that might make things a bit more repairable. Kind of.…

3/26/2020 4:00:04 PM

36 - Brits swarm Dixons Carphone for laptops, printers, games consoles, fridges, freezers to weather out COVID-19 storm

Online sales up 72%, but retailer warns of impact of store closures

Online sales at Dixons Carphone shot up as Brits began preparing en masse to work from home by shelling out on notebooks, printers and – to keep the kids happy – games consoles, in response to the spread of COVID-19.…

3/26/2020 3:05:13 PM

37 - Huawei P40 Pro: Camera setup really captures the misery of an empty world foods aisle

Flagship's snappers would be great if we weren't under lockdown

Hands on Huawei, when translated from the original Chinese, means "terrible timing"*. Case in point: the Huawei P40 Pro packs one of the best smartphone cameras yet, but comes at a time when most people are (or should be) self-isolating.…

3/26/2020 2:33:13 PM

38 - Hey, China. Maybe you should have held your hackers off for a bit while COVID-19 ravaged the planet. Just a suggestion

Citrix, Cisco and Zoho-pwning APT41 attack wave seems in awfully bad taste

Proving that no good crisis ever goes to waste, Chinese government hacking crew APT41 launched a campaign that abuses vulns in Citrix Netscaler and Zoho ManageEngine, according to threat intel outfit FireEye.…

3/26/2020 2:03:12 PM

39 - Microsoft tries getting touchy-feely once again with its Windows Insiders

Try the Tablet Experience and pretend the Windows 8 Tablet Mode never happened

Microsoft celebrated the arrival of a new boss for the Windows Insider Program with a fresh build and another crack at dealing with Windows 10's often maddening approach to tablets.…

3/26/2020 1:30:08 PM

40 - Give us a reason... not to buy a new handset? Samsung back-ports Galaxy S20 photo features to Galaxy 10 range

Erm, guys, this is lovely. But isn't selling new kit pretty important?

Samsung has announced an update for the Galaxy S10 and Galaxy Note 10 that will imbue them with powers previously only available on the newer Galaxy S20 range.…

3/26/2020 1:00:11 PM

41 - Drones, apps and packed lunches: The latest on big tech's COVID-19 response

Microsoft makes sandwiches and Intel empties its factories of protective gear

Roundup Welcome to another round-up of bandwagon-hopping and genuine altruism from big tech as the industry continues its response to the COVID-19 pandemic.…

3/26/2020 12:28:06 PM

42 - Meeemories, fuel our revenue's incline: Micron sees uptick in PC and data centre demand as WFH becomes new normal

Pyjama party for NAND and DRAM flinger

Chipmaker Micron forecast quarterly revenues above analysts' estimates as the novel coronavirus outbreak fuels demand for notebooks and data centre services.…

3/26/2020 11:58:10 AM

43 - What happens when the maintainer of a JS library downloaded 26m times a week goes to prison for killing someone with a motorbike? Core-js just found out

What will be the fate of an open-source project relied upon by so many?

In November 2019, Denis Pushkarev, maintainer of the popular core-js library, lost an appeal to overturn an 18-month prison sentence imposed for driving his motorcycle into two pedestrians, killing one of them.…

3/26/2020 11:24:07 AM

44 - Chart-topper Neo4j makes connections in effort to nudge graph DBs into the mainstream

Java Database Connectivity built in to hook up easily with analytics tools

Graph database spinner Neo4j has built Java Database Connectivity (JDBC) into its tech as standard with the promise of making life easier for users of popular analytics and visualisation tools who want to work on graph data.…

3/26/2020 10:45:07 AM

45 - Short of tech talent to deal with novel coronavirus surge? Let us help – with free job ads on The Register

No snark, just something to help an IT industry in need

It won't have escaped anyone in the tech community and the wider world that we are in for some challenging times.…

3/26/2020 10:00:06 AM

46 - Borky shark: A deserted airport and a Raspberry Pi feeling poorly at baggage claim. Welcome to 2020

Zoomarine: Oceans of fail

Bork!Bork!Bork! Worried about The Rise Of The Machines in these troubled times? Cheer yourself up with another example of what computers get up to when humans aren't watching, courtesy of your self-isolated vultures at The Register.…

3/26/2020 9:15:13 AM

47 - BEHOLD! Japan's Hayabusa2 probe left human imprints on ASTEROID SAND

Sure, the bullet couldn't shift a big boulder, but it may have learned Ryugu's composition and birthday

Astroboffins have analysed what happened when the Japanese probe Hayabusa2 shot a 2kg Small Carry-on Impactor (SCI) at asteroid Ryugu in 2019.…

3/26/2020 8:31:10 AM

48 - Apple: Relax, we're not totally screwing web apps. But yes, third-party cookies are toast

Sure, we'll delete local data after seven days but there's a way to avoid that

After three years of escalating restrictions on third-party cookies to protect user privacy, Apple on Tuesday went all-in with full third-party cookie blocking.…

3/26/2020 7:59:09 AM

49 - There's no Huawei a virus can stop us! 90% of our staff in China are already back at work, says CEO

And ready to build the stuff that the rest of the world needs to stay online during the CoronaCrisis

The vast majority of Huawei's employees are back to work following nationwide shutdowns implemented in response to the coronavirus outbreak in China.…

3/26/2020 7:28:04 AM

50 - SANS is offering fully certified cybersecurity training – without leaving your bunker

Isolation is the perfect time to learn new skills

Promo Amid this planet's ongoing pandemic and stay-at-home measures, if you’re keen to repurpose all that time previously spent commuting, attending conferences, and so on, why not take a look at the SANS Institute’s Online Cybersecurity Training.…

3/26/2020 7:00:11 AM

 

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