Service Management Connect LimitedService, Enterprise & System Management Architecture & Consultancy
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Delivery of first class Services and Products are achieved through people, process, product and partnership.Whilst organisations understand this they seek to achieve delivery through a variety of improvement programmes, change initiatives, new software projects and invariably multi-supplier contracts and consultancy engagements running as separate lines of action. But time and again transformation and transition stumbles along with benefits rarely realised primarily because the business-as-usual, projects and change agents never truly articulate their requirements and cannot spare time to ensure change is a transformation and not just a "go-live" date.

Partnership is the component that helps integrate all parties to allow business transformation.


Service Management Connect Limited was created to provide the partner support between BaU, Business Change and Delivery Projects by ensuring, via pragmatic architectural methods, real world cross-disciplne experience and certified expertise, that all angles in this triangle of change are supported from Concept to In-Service and beyond. 



We specialise in:

ITSM / BSS / OSS / ITAM / SAM
IT and Telecoms Service & System Management Consultancy
License & Software Asset Management Consultancy
Service Management Architecture
Interim Programme and Project Management
IBM Maximo and Tivoli Tools - IBM Business Partner
BMC Remedy ITSM
Tool Selection, Advice and Consultancy covering IBM, BMC, HP, CA and ServiceNow

Bespoke provision of:

  • IT Business Process Review and Service Management Design Project Review
  • Consultant Engagements for Service Improvement and Technology Training
  • IT Contractors and Specialists

Contact Lead IT Consultant Brian Scott for more details -

brian.scott@smconnect.co.uk

07790 991064

 Click Here For LinkedIn Profile

The Register

The Register

Biting the hand that feeds IT

1 - Welcome to cultured meat - not pigs reading Proust but a viable alternative to slaughter
2 - 5G SIM-swap attacks could be even worse for industrial IoT than now
3 - Physicists are rather giddy after creating a rare type of laser using laughing gas
4 - Oracle and Google will fight in court over Java, AGAIN and this time it's going to the Supremes
5 - Denial of service kingpin hit with 13 months denial of freedom and a massive bill to pay
6 - Uncle Sam prepping order to extradite ex-Autonomy boss Mike Lynch from the UK
7 - 1Password hopes to cross some items off its todo list with help from $200m in venture capital
8 - Tonight on Tales from the Crypto: It lives! GPU flinger Nvidia bouncing back after miner affair
9 - White Screen of Death: Admins up in arms after experimental Google emission borks Chrome
10 - Google promises to be good with Knative as it releases Cloud Run serverless containers
11 - TalkTalk says it's yet to close deal on FibreNation as UK telecoms industry reels over Labour's nationalisation plans
12 - <strong>[NSFW]</strong> What a load of bollards! Object of bloke's street furniture romp run over
13 - Use the courts, Jeff: Amazon to contest Microsoft scooping $10bn JEDI contract
14 - Huawei's first Google-free phone stripped and searched: Repair not too painful... once you're in
15 - Can't you hear me knocking? But I installed a smart knocker
16 - High Court dismisses nameless Google Right To Be Forgotten sueball man... yes, again
17 - Labour: Free British broadband for country if we win general election
18 - Like a BAT outta hell, Brave browser hits 1.0 with crypto-coin rewards for your fave websites
19 - The silence of the racks is deafening, production gear has gone dark – so which wire do we cut?
20 - Boffins harnessed the brain power of mice to build AI models that can't be fooled
21 - Try as they might, ransomware crooks can't hide their tells when playing hands
22 - Boffins show the 2017 Nork nuke can move, move, move any mountain (by a meter)
23 - Feds indict 14 over alleged scheme to get Apple to replace fake iPhones with real ones
24 - In your face! US Senate mulls bipartisan federal law on police facial recognition use
25 - GitHub gathers friends for a security code cleanse to scrub that software up to spec
26 - What a pair of Massholes! New England duo cuffed over SIM-swapping cryptocoin charges
27 - NASA spanks $34bn on a disposable rocket – likely to top $50bn by 2024 moon landing
28 - Microsoft's first build of Armium Edge now lurks in Canary channel – go have a play if you dare
29 - 50 years ago, someone decided it would be OK to fire Apollo 12 through a rain cloud. Awks, or just 'SCE to Aux'?
30 - What a boar! Wild pigs snort and snuffle €20k worth of marching powder stashed in Tuscan forest
31 - Infosec boffins pour cold water on claims Home Office Brexit app can be easily hacked
32 - Google emits Network Intelligence Center to help untangle misconfigured cloud networks
33 - Icahn smell money! Corporate raider grabs $1.2bn of HP stock to push for Xerox merger
34 - Magic Leap rattles money tin, assigns patents to a megabank, sues another ex-staffer... But fear not, all's fine
35 - 20% of UK businesses would rather axe their contractors than deal with IR35 – survey
36 - Weird flex but OK... Motorola's comeback is a $1,500 Razr flip-phone with folding 6.2" screen
37 - That chill in the air isn't just autumn, it's Cisco's cooling finances: CEO warns of slipping sales
38 - NASA boffins tackle Nazi alien in space – with the help of Native American tribal elders
39 - If you've wanted to lazily merge code on GitHub from the pub, couch or beach, there's now a mobile app for that
40 - Player three has entered Cray's supercomputing game: First AMD Epyc, now Fujitsu's Arm chips
41 - Judge shoots down Trump admin's efforts to allow folks to post shoddy 3D printer gun blueprints online
42 - Just Docker room talk: Container upstart's enterprise wing sold to Mirantis, CEO out, Swarm support faces ax
43 - Complete with keyboard and actual, literal, 'physical' escape key: Apple emits new 16" $2.4k+ MacBook Pro
44 - They terrrk err jerrrbs! Vodafone replaces 2,600 roles with '600 bots' in bid to shrink €48bn debt
45 - TalkTalk keeps results under wraps citing 'advanced negotiations' over FibreNation biz
46 - Thanks, Brexit. Tesla boss Elon Musk reveals Berlin as location for Euro Gigafactory
47 - I've had it with these motherflipping eggs on this motherflipping train
48 - Redis releases automatic cluster recovery for Kubernetes and RedisInsight GUI tool
49 - UK Info Commish quietly urged court to swat away 100k Morrisons data breach sueball
50 - Fancy renting your developer environment? Visual Studio goes online
1 - Welcome to cultured meat - not pigs reading Proust but a viable alternative to slaughter

The meatball that shook the world has investors salivating

At the second annual Cultured Meat Symposium in San Francisco on Friday, donuts featured prominently on the breakfast menu and lunch involved only plant-based options. Attendees the day before had the opportunity to sample mechanically prepared beef burgers, courtesy of robo-restaurateur Creator, but lab-fabbed meat didn't make an appearance. Give it about five years – that was a guestimate from one attendee.…

11/16/2019 10:03:06 AM

2 - 5G SIM-swap attacks could be even worse for industrial IoT than now

Trust your hardware? Pah, you oughta trust nobody

Claims that 5G offers “better security” for IoT may not ring true – with the technology remaining vulnerable to SIM-jacking attacks within private Industry 4.0-style deployments, according to infosec biz Trend Micro.…

11/16/2019 12:21:13 AM

3 - Physicists are rather giddy after creating a rare type of laser using laughing gas

Tanks of nitrous oxide needed for, erm, science eh?

A team of researchers have built a terahertz laser that might one day see through clothes, book covers, and even skin, using laughing gas, according to a paper in Science.…

11/15/2019 10:38:59 PM

4 - Oracle and Google will fight in court over Java, AGAIN and this time it's going to the Supremes

The case that just won't die

The US Supreme Court has agreed to once and for all decide the copyright case between Oracle and Google after nine years of legal wrangling.…

11/15/2019 9:09:27 PM

5 - Denial of service kingpin hit with 13 months denial of freedom and a massive bill to pay

Illinois man gets more than a year in the slammer for $550K DDoS scheme

A US court has sentenced the operator of a massive DDoS service to 13 months in prison.…

11/15/2019 7:40:20 PM

6 - Uncle Sam prepping order to extradite ex-Autonomy boss Mike Lynch from the UK

Meanwhile, his co-defendant has troubles getting into land of the free

The US State Department has until 1 December to get its paperwork in order and show how it wishes to proceed in attempting to extradite ex-Autonomy boss Mike Lynch to face charges.…

11/15/2019 7:00:08 PM

7 - 1Password hopes to cross some items off its todo list with help from $200m in venture capital

Though not much detail on said list, except security and privacy

Some 14 years after it was founded and with no external funding taken in during that time, 1Password has finally succumbed to the charms - and $200m in cash - of venture cap biz Accel.…

11/15/2019 6:00:09 PM

8 - Tonight on Tales from the Crypto: It lives! GPU flinger Nvidia bouncing back after miner affair

Just goes to show, stick with what you know

The ill-conceived and costly error of doubling down on the crypto-market is almost a distant memory for Nvidia as the GPU maker reported results that indicate an upward turn in fortunes.…

11/15/2019 5:00:04 PM

9 - White Screen of Death: Admins up in arms after experimental Google emission borks Chrome

Change rolled back, but it's not a good look

An experimental feature silently rolled out to the stable Chrome release on Tuesday caused chaos for IT admins this week after users complained of facing white, featureless tabs on Google's massively popular browser.…

11/15/2019 4:00:04 PM

10 - Google promises to be good with Knative as it releases Cloud Run serverless containers

Admits open-source API bigger than any one company, but it is not letting go

Google's Cloud Run service, which lets you run containers on Kubernetes (K8s) using a serverless model, has hit general availability, and El Reg has taken it for quick spin.…

11/15/2019 3:15:09 PM

11 - TalkTalk says it's yet to close deal on FibreNation as UK telecoms industry reels over Labour's nationalisation plans

'The news overnight ... making everybody in the sector pause and consider'

TalkTalk has yet to find a buyer for its infrastructure investment vehicle Fibre Nation, the business revealed in its results for the half year to 30 September.…

11/15/2019 2:30:14 PM

12 - <strong>[NSFW]</strong> What a load of bollards! Object of bloke's street furniture romp run over

Still a better love story than Twilight

NSFW In what is certainly a crowded field, step forward the Doncaster Free Press and take a bow for the best local news headline of 2019: "Doncaster traffic bollard used by man for sex 'killed' in road smash".…

11/15/2019 1:45:11 PM

13 - Use the courts, Jeff: Amazon to contest Microsoft scooping $10bn JEDI contract

Bezos' empire strikes back claiming 'unmistakable bias', self-recused defense chief denies it

Amazon is headed for court to contest the surprise decision to hand Microsoft the $10bn US Department of Defense JEDI IT supply contract.…

11/15/2019 1:00:12 PM

14 - Huawei's first Google-free phone stripped and searched: Repair not too painful... once you're in

Mate 30 Pro's modular innards praised, but glue still abundant

The good geeks of iFixit have ripped open Huawei's first Google-free handset, the Mate 30 Pro, to find a serious battery powering the big screen and sophisticated camera setup.…

11/15/2019 12:23:09 PM

15 - Can't you hear me knocking? But I installed a smart knocker

I'll huff and I'll puff...

Something for the Weekend, Sir? Help, I forgot my keys! [rummage] Oh yes, of course – ah don' need no stinkin' keys, my front door locks smartly.…

11/15/2019 11:30:08 AM

16 - High Court dismisses nameless Google Right To Be Forgotten sueball man... yes, again

Amazingly made it to 2 years without telling anyone his name

The High Court of Justice in London yesterday dismissed another attempt by an unnamed man, who refuses to identify himself to the UK courts, to take his Right To Be Forgotten legal action to the Court of Appeal.…

11/15/2019 10:30:05 AM

17 - Labour: Free British broadband for country if we win general election

The 1980s called and it wants its state-owned telco-provider back

Labour will today pledge to give the good folk of Britain free broadband by 2030 by part-nationalising BT - if the political party gets elected.…

11/15/2019 9:35:09 AM

18 - Like a BAT outta hell, Brave browser hits 1.0 with crypto-coin rewards for your fave websites

*Cough cough*

The privacy-focused Brave web browser has reached version 1.0, available now for Windows, macOS, Linux, iOS and Android.…

11/15/2019 9:15:08 AM

19 - The silence of the racks is deafening, production gear has gone dark – so which wire do we cut?

Well, Clarice?

On Call Hit reset on the working week for Friday has arrived and with it another entry in The Register's long list of on-call shenanigans.…

11/15/2019 8:10:13 AM

20 - Boffins harnessed the brain power of mice to build AI models that can't be fooled

How neuroscience can help AI

In a bizarre experiment, researchers recorded the brain activity of mice staring at images and used the data to help make computer vision models more robust against adversarial attacks.…

11/15/2019 7:01:04 AM

21 - Try as they might, ransomware crooks can't hide their tells when playing hands

Sophos sees common behavior across various infections

Common behaviors shared across all families of ransomware are helping security vendors better spot and isolate attacks.…

11/15/2019 6:01:07 AM

22 - Boffins show the 2017 Nork nuke can move, move, move any mountain (by a meter)

Satellite radar imaging shows explosion was 17 times more powerful than Hiroshima

The explosion from North Korea’s sixth nuclear test in 2017 was seventeen times more powerful than the atomic bomb detonated over Hiroshima in 1945, according to a paper published in Geophysical Journal International.…

11/15/2019 5:01:12 AM

23 - Feds indict 14 over alleged scheme to get Apple to replace fake iPhones with real ones

Cloned kit had real IMEI and serial numbers, keeping the scam going for eight years

US federal authorities on Wednesday announced the arrests of 11 people from a group of 14 indicted for tricking Apple into accepting about almost 10,000 fake iPhones and iPads and replacing them with genuine iDevices.…

11/15/2019 12:20:08 AM

24 - In your face! US Senate mulls bipartisan federal law on police facial recognition use

Bill would require cops to get a court order for any surveillance

A bipartisan bill making its way through the US Senate asks that federal law enforcement get a court order before any use of facial recognition tech.…

11/14/2019 10:21:17 PM

25 - GitHub gathers friends for a security code cleanse to scrub that software up to spec

Rallies partners and shares tools to reduce software bugs

GitHub, Microsoft's cloud version control service and gripe forum, has joined with a handful of like-minded partners to form GitHub Security Lab (GSL) to better find bugs in open source software.…

11/14/2019 10:02:08 PM

26 - What a pair of Massholes! New England duo cuffed over SIM-swapping cryptocoin charges

Account takeovers allegedly used to plunder digital wallets

Two men from Massachusetts have been arrested and charged with 11 criminal counts stemming from a string of account takeovers and cryptocurrency thefts.…

11/14/2019 8:52:35 PM

27 - NASA spanks $34bn on a disposable rocket – likely to top $50bn by 2024 moon landing

Inspector General's report slams agency for overly optimistic costings

NASA's Office of the Inspector General has emitted a report (PDF) yesterday that made for difficult reading for agency bigwigs, as the bean counters made clear the challenges presented by the agency's headlong rush to the Moon.…

11/14/2019 7:37:59 PM

28 - Microsoft's first build of Armium Edge now lurks in Canary channel – go have a play if you dare

Plus: Windows 10 19H2 quietly shuffles out of the shadows

The first official build of Microsoft's Chromium Edge browser has arrived a week after the Arm-based Surface Pro X began shipping to eager fans.…

11/14/2019 5:07:11 PM

29 - 50 years ago, someone decided it would be OK to fire Apollo 12 through a rain cloud. Awks, or just 'SCE to Aux'?

Rule 1-404: Thou shalt not launch if the weather is crap

It is half a century since NASA's second crack at landing a crew on the Moon had a shocking encounter on the way to orbit.…

11/14/2019 4:18:09 PM

30 - What a boar! Wild pigs snort and snuffle €20k worth of marching powder stashed in Tuscan forest

Who needs truffles at a cocaine party?

As if Italy's wild boar population wasn't enough of a problem for farmers while it's sober, some of the brutes have rooted out and destroyed a €20,000 stash of cocaine hidden in woodland of eastern Tuscany.…

11/14/2019 1:53:08 PM

31 - Infosec boffins pour cold water on claims Home Office Brexit app can be easily hacked

'Unnecessary scaremongering' but still some work to be done

Reports that the Home Office's Brexit app contains "serious vulnerabilities" that could expose the phone numbers, addresses and passport details of EU citizens are overblown, say security experts.…

11/14/2019 1:07:42 PM

32 - Google emits Network Intelligence Center to help untangle misconfigured cloud networks

Connectivity tests check config but do *not* actually test connectivity

Google has pulled the dustcovers off a new tool that will monitor and optimise the network performance of VMs and applications deployed to its cloud.…

11/14/2019 12:04:02 PM

33 - Icahn smell money! Corporate raider grabs $1.2bn of HP stock to push for Xerox merger

Watch out, Carl's about

It was only a matter of time before Carl Icahn got involved in the developing story that is HP and Xerox's marriage. The IT industry's biggest, baddest corporate raider is using his $1.2bn stake in HP to push for nuptials.…

11/14/2019 11:00:04 AM

34 - Magic Leap rattles money tin, assigns patents to a megabank, sues another ex-staffer... But fear not, all's fine

Wait, wait, wait... there is good news: It has a Spotify app. What a winner

Analysis Augmented reality hype-merchant Magic Leap has had to whip out its begging cap, sorry, sorry, its once-in-a-lifetime investment chest again for venture capitalists to top up with with millions of dollars.…

11/14/2019 10:17:13 AM

35 - 20% of UK businesses would rather axe their contractors than deal with IR35 – survey

But firms will be forced to take a more measured response in time, says consultancy

As many as 20 per cent of UK businesses are axing contractors completely in order to ensure they are fully tax compliant ahead of IR35 changes next year, according to a survey.…

11/14/2019 9:15:13 AM

36 - Weird flex but OK... Motorola's comeback is a $1,500 Razr flip-phone with folding 6.2" screen

Twelve hundred quid for a Snapdragon 710 Android 9 gizmo. Stick a fork in this decade, we're done

Video At a pseudo-rave slash launch party in Los Angeles on Wednesday night, Motorola revealed the 2019 Razr, an update on a flip phone that wowed people 15 years ago. Today, perhaps... not so much.…

11/14/2019 8:30:06 AM

37 - That chill in the air isn't just autumn, it's Cisco's cooling finances: CEO warns of slipping sales

Switchzilla gives gloomy outlook, tells of dark financial days for the coming fiscal year

Cisco is the latest tech biz to warn of a looming slowdown in spending as the network giant on Wednesday gave worse-than-expected guidance for the coming financial quarter.…

11/14/2019 7:10:12 AM

38 - NASA boffins tackle Nazi alien in space – with the help of Native American tribal elders

Clickbait? We've heard of IT

NASA has given the Kuiper belt object nicknamed Ultima Thule the official name Arrokoth, which means sky in the Native American Powhatan-Algonquian language.…

11/14/2019 6:06:13 AM

39 - If you've wanted to lazily merge code on GitHub from the pub, couch or beach, there's now a mobile app for that

GitHub opens beta of handheld tools, unveils Arctic stunt, and other stuff

GitHub used the first day of its Universe developer conference to roll out a slew of new projects, including a dedicated mobile app.…

11/14/2019 12:17:49 AM

40 - Player three has entered Cray's supercomputing game: First AMD Epyc, now Fujitsu's Arm chips

A64FX: Big in Japan, big in the US, UK at this rate

Cray has said it will build a family of supercomputers for government research labs and universities. The kicker? The exascale machines will be powered by Arm-compatible microprocessors.…

11/13/2019 11:11:19 PM

41 - Judge shoots down Trump admin's efforts to allow folks to post shoddy 3D printer gun blueprints online

US government told it must give a reason to snub policy

A federal judge in the US state of Washington has struck down a settlement that would allow people to post blueprints and instructions to 3D-print guns, claiming it was unlawful.…

11/13/2019 8:38:56 PM

42 - Just Docker room talk: Container upstart's enterprise wing sold to Mirantis, CEO out, Swarm support faces ax

Plans to continue with $35m to back Hub and Desktop. Yes, Kubernetes has truly won

Docker has handed the Enterprise portion of its containerization business to Kubernetes cloud outfit Mirantis in a surprise sell-off.…

11/13/2019 7:49:26 PM

43 - Complete with keyboard and actual, literal, 'physical' escape key: Apple emits new 16" $2.4k+ MacBook Pro

Make a notebook, fanbois

A 16-inch MacBook Pro – with a freshly designed keyboard that isn't trashed by dust and includes a "physical" escape key – has landed, but it won't come cheap, costing the same as a modest family holiday or a second hand car.…

11/13/2019 5:00:13 PM

44 - They terrrk err jerrrbs! Vodafone replaces 2,600 roles with '600 bots' in bid to shrink €48bn debt

It's happening!

Vodafone has replaced 2,600 roles with "600 bots" as part of a "long-lasting structural opportunity to reduce cost", the company revealed in its half-year results earnings call.…

11/13/2019 4:17:13 PM

45 - TalkTalk keeps results under wraps citing 'advanced negotiations' over FibreNation biz

Has it found an investor in £1.5bn venture to build 3 million FTTP connections?

TalkTalk has today delayed its financial results due to "advanced negotiations with interested parties regarding its FibreNation business".…

11/13/2019 3:00:05 PM

46 - Thanks, Brexit. Tesla boss Elon Musk reveals Berlin as location for Euro Gigafactory

Was UK even really in the running?

'Leccy car baron and space botherer Elon Musk has unveiled a surprising pick of Berlin for the company's European "Gigafactory 4", quickly following up by blabbing to car mag Auto Express that "Brexit had made it too risky to put a Gigafactory in the UK."…

11/13/2019 1:58:12 PM

47 - I've had it with these motherflipping eggs on this motherflipping train

Woman fined £1,500 for tirade over commuter's weird brekkie

Eating on the train is no yolk. One woman felt so strongly about it, she's now nursing a £1,500 fine after eggsploding with rage at a fellow commuter for gobbling a hard-boiled pre-chicken on the service from Chelmsford to London Liverpool Street.…

11/13/2019 1:00:11 PM

48 - Redis releases automatic cluster recovery for Kubernetes and RedisInsight GUI tool

Also: what's in Redis 6 ... and how to compete with free Redis on public cloud

Interview "Almost every one of our on-prem customers is shifting to K8s," Redis Labs CTO and co-founder Yiftach Shoolman tells The Register.…

11/13/2019 12:00:13 PM

49 - UK Info Commish quietly urged court to swat away 100k Morrisons data breach sueball

Supermarket says it's innocent and we don't need more than that, ICO told judges

The UK's Information Commissioner urged the Court of Appeal to side with Morrisons in the supermarket’s battle to avoid liability for the theft and leaking of nearly 100,000 employees’ payroll details – despite not having read the employees’ legal arguments.…

11/13/2019 11:00:04 AM

50 - Fancy renting your developer environment? Visual Studio goes online

Or you could try Gitpod...

Microsoft is offering cloud-hosted developer environments for those using Visual Studio Code or, in private preview, Visual Studio.…

11/13/2019 10:00:08 AM

 

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