Service Management Connect LimitedService, Enterprise & System Management Architecture & Consultancy
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Delivery of first class Services and Products are achieved through people, process, product and partnership.Whilst organisations understand this they seek to achieve delivery through a variety of improvement programmes, change initiatives, new software projects and invariably multi-supplier contracts and consultancy engagements running as separate lines of action. But time and again transformation and transition stumbles along with benefits rarely realised primarily because the business-as-usual, projects and change agents never truly articulate their requirements and cannot spare time to ensure change is a transformation and not just a "go-live" date.

Partnership is the component that helps integrate all parties to allow business transformation.


Service Management Connect Limited was created to provide the partner support between BaU, Business Change and Delivery Projects by ensuring, via pragmatic architectural methods, real world cross-disciplne experience and certified expertise, that all angles in this triangle of change are supported from Concept to In-Service and beyond. 



We specialise in:

ITSM / BSS / OSS / ITAM / SAM
IT and Telecoms Service & System Management Consultancy
License & Software Asset Management Consultancy
Service Management Architecture
Interim Programme and Project Management
IBM Maximo and Tivoli Tools - IBM Business Partner
BMC Remedy ITSM
Tool Selection, Advice and Consultancy covering IBM, BMC, HP, CA and ServiceNow

Bespoke provision of:

  • IT Business Process Review and Service Management Design Project Review
  • Consultant Engagements for Service Improvement and Technology Training
  • IT Contractors and Specialists

Contact Lead IT Consultant Brian Scott for more details -

brian.scott@smconnect.co.uk

07790 991064

 Click Here For LinkedIn Profile

The Register

The Register

Biting the hand that feeds IT

1 - With speakers from iRobot, BBC, Lego, the worlds of Google, AWS and Azure, and more, do not miss Serverless Computing London 2019
2 - Ubuntu says i386 to be 86'd with Eoan 19.10 release: Ageing 32-bit x86 support will be ex-86
3 - After years of listening, we've heard not a single peep out of any aliens, say boffins. You think you can do better? OK, here's 1PB of signals
4 - Youtube Queue Chrome extension booted out of store for search engine hijacking, revealing Google's lax dev checks
5 - Deepfake 3.0 (beta), the bad news: This AI can turn ONE photo of you into a talking head. Good news: There is none
6 - Spin the wheel and find today's leaky cloud DB... *clack clack... clack* A huge trove of medical malpractice complaints
7 - Awoogah! Awoogah! Firefox fans urged to update and patch zero-day hole exploited in the wild by miscreants
8 - HPE: Since y'all love cloud subs so much, we'll throw all our boxes into GreenLake by 2022
9 - HPE unveils Primera storage tech, vows 100% availability – anyone fancy breaking, er, putting that to the test?
10 - Cyber-IOU notes. Voucher hell on wheels. However you want to define Facebook's Libra, the most ridiculous part is its privacy promise
11 - Delicious irony: Hacked medical debt collector AMCA files for bankruptcy protection from debt collectors
12 - Fancy a fondleslab dab? Adobe pulls oilcloth off new iPad-first Fresco painting, drawing app
13 - DDN wheels out big chungus of a storage box, the disgustingly scalable EXA5
14 - Ahhhhh! What year is it?! Users left without direction or clue after Google Calendar 404s
15 - Get your coat, you've pulled a Pull Panda: GitHub goes home with code collab specialists
16 - UK.gov whacks export ban on 'grotesque' crab made by famous Brit potter bros
17 - Who bought the most powerful commercial supercomputer? Come on, it's Total-ly obvious
18 - Dev darling Docker embraces Windows Subsystem for Linux 2
19 - Parliament IT bods' fail sees server's naked OS exposed to world+dog
20 - Virty boys Parallels bring machine learning, Windows Server 2019 support to RAS VDI line
21 - Freaking out about fiendish IoT exploits? Maybe disable telnet, FTP and change that default password first?
22 - Video: The future of faster enterprises
23 - Brit hosting provider tsoHost takes needleful of 'unauthorized code' to the servers, suffers week of outages
24 - What price the Moon? Tips from the past might save the present
25 - Boffins' neural network can work out from your speech whether you'll develop psychosis
26 - Finally, an AI that can reliably catch and undo Photoshop airbrushing. Who made it? Er, Photoshop maker Adobe
27 - Smash GandCrab: Free tools released to decrypt files scrambled by notorious ransomware
28 - Samsung reminds rabble to scan smart TVs for viruses – then tries to make them forget
29 - Nvidia 'brings CUDA to Arm' – Translation: We're still doing a thing we've already done but now doing more of it
30 - FYI: Your Venmo transfers with those edgy emojis aren't private by default. And someone's put 7m of them into a public DB
31 - Sad SACK: Linux PCs, servers, gadgets may be crashed by 'Ping of Death' network packets
32 - This isn't Boeing to end well: Plane maker to scrap some physical cert tests, use computer simulations instead
33 - You gotta be kitten me: Pakistan politicos feline silly after filter farce hits purrrfect conference
34 - Human-rights warriors crack on with legal challenge to UK's lax surveillance laws
35 - Frontiersman Cray snags $50m storage contract for 'largest single filesystem'
36 - Do you want a Kool-Aid with that, Huawei? You'll need one after watching boss chat to US mavens
37 - 23. 712. 3. 608. 45. 89. 11. 332. 841. 255. You want more? Cloudflare and pals are streaming 'em live from new RNG API
38 - 10 PRINT Memorial in New Hampshire marks the birthplace of BASIC
39 - TPM now stands for Tiny Platform Module: TCG shrinks crypto chip to secure all the Things
40 - Microsoft's Edge gang pops a head above the parapet to give Linux fans a strong 'maybe'
41 - Monster magnet in my pocket: Boffins' gizmo packs 45.5-tesla punch and weighs just 390g
42 - London opens stock market for a tickling from Chinese tentacles
43 - Why are fervid Googlers making ad-blocker-breaking changes to Chrome? Because they created a monster – and are fighting to secure it
44 - Watch online: How to navigate your route to Office 365 adoption
45 - Blighty's online pr0n gatekeepers are begging for a regulatory beating, says digital rights org
46 - UK industry calls for delay of IR35 off-payroll tax rules to private sector
47 - Greatest threat facing IT? Not the latest tech giant cockwomblery – it's just tired engineers
48 - Politically linked deepfake LinkedIn profile sparks spy fears, Apple cooks up AI transfer tech, and more
49 - Black Hat USA axes anti-abortion congressman as keynote speaker after outcry – and more news from infosec land
50 - Stiff penalty: Prenda Law copyright troll gets 14 years of hard time for blue view 'n sue scam
1 - With speakers from iRobot, BBC, Lego, the worlds of Google, AWS and Azure, and more, do not miss Serverless Computing London 2019

Agenda revealed – get your tickets today for November conference

Event We’re thrilled to announce the first tranche of conference speakers for Serverless Computing London, which will return to the UK capital from November 6 to 8.…

6/19/2019 8:04:07 AM

2 - Ubuntu says i386 to be 86'd with Eoan 19.10 release: Ageing 32-bit x86 support will be ex-86

Think we're at RISC of overdoing the Intel puns

Ubuntu is set to drop support for the i386 processor architecture beginning with its next release.…

6/19/2019 7:05:14 AM

3 - After years of listening, we've heard not a single peep out of any aliens, say boffins. You think you can do better? OK, here's 1PB of signals

Massive data dump, code release for E.T. hunters

After years of listening to the cosmos, scientists have failed to pick up any sign of alien civilizations. So, the experts have dumped online a petabyte of signals picked up from the Breakthrough Listen project so nerds like you and me can rifle through the readings and have a crack at finding E.T.…

6/19/2019 6:03:08 AM

4 - Youtube Queue Chrome extension booted out of store for search engine hijacking, revealing Google's lax dev checks

Follow us down the rabbit hole in uncovering who is possibly responsible

Google has removed a Chrome extension called Youtube Queue from its official online store for violating its program policies following complaints it was hijacking users' web searches.…

6/19/2019 2:47:11 AM

5 - Deepfake 3.0 (beta), the bad news: This AI can turn ONE photo of you into a talking head. Good news: There is none

Watch Rasputin sing like, uh, Beyonce, Einstein natter away...

Videos Remember that artificially intelligent software that could transform lifeless still images, such as portrait paintings, into moving heads? Well, you can now take a single photo or picture of someone and animate it to make them say specific words and sentences, using AI algorithms.…

6/19/2019 1:30:03 AM

6 - Spin the wheel and find today's leaky cloud DB... *clack clack... clack* A huge trove of medical malpractice complaints

150,000 personal records on people, including US veterans, upset with their healthcare

In what has become a depressingly common occurrence, the personal information of hundreds of thousands of people may have fallen into the wrong hands because yet another organization did not secure a cloud-hosted database.…

6/18/2019 11:58:11 PM

7 - Awoogah! Awoogah! Firefox fans urged to update and patch zero-day hole exploited in the wild by miscreants

Just make sure you're running the latest version

Mozilla has released an emergency critical update for Firefox to squash a zero-day vulnerability that is under active attack.…

6/18/2019 10:52:21 PM

8 - HPE: Since y'all love cloud subs so much, we'll throw all our boxes into GreenLake by 2022

'Customers want tech as a service, they also want it on their terms' – at least 50% correct, there, Ant

HPE – the company that failed to cut it in the public cloud and offloaded its Enterprise Services biz a few years back – wants to make its whole portfolio available to buy as-a-service by 2022.…

6/18/2019 10:27:45 PM

9 - HPE unveils Primera storage tech, vows 100% availability – anyone fancy breaking, er, putting that to the test?

We can't decide if Primera sounds like a Thundercats character or a 1990s eurodance hit

HPE has pitched Primera, its new high-end storage platform, at mission-critical applications, and it may eventually edge out the 3PAR line.…

6/18/2019 10:00:13 PM

10 - Cyber-IOU notes. Voucher hell on wheels. However you want to define Facebook's Libra, the most ridiculous part is its privacy promise

Digital currency tokens coming to WhatsApp, Messenger next year

Comment Facebook – the global ad business pilloried repeatedly over the past 15 years for privacy disasters – on Tuesday announced a scheme to allow account holders to buy credits and spend the digitized funds online through a network of partners, under a "strong commitment to privacy."…

6/18/2019 9:12:37 PM

11 - Delicious irony: Hacked medical debt collector AMCA files for bankruptcy protection from debt collectors

The tables are turned, database tables that is

The healthcare debt collector ransacked by hackers, who gained access to millions of patients' personal information, has filed for bankruptcy protection.…

6/18/2019 7:09:44 PM

12 - Fancy a fondleslab dab? Adobe pulls oilcloth off new iPad-first Fresco painting, drawing app

Photoshop-compatible files, 3 types of brushes in touchy app

Adobe has unveiled Fresco, the new drawing and painting application – previously known as Project Gemini – that should be out later this year.…

6/18/2019 7:00:13 PM

13 - DDN wheels out big chungus of a storage box, the disgustingly scalable EXA5

Up to hundreds of petabytes per filesystem, thanks to Lustre

Tintri's California-based data-nomming daddy, HPC player DDN, has squeezed out the latest crop of appliances in its EXAScaler product family, EXA5.…

6/18/2019 6:00:11 PM

14 - Ahhhhh! What year is it?! Users left without direction or clue after Google Calendar 404s

Hint: The pub is that way >>>

Updated Google Calendar has gone TITSUP* with no sign given as to when it should be unborked.…

6/18/2019 4:55:11 PM

15 - Get your coat, you've pulled a Pull Panda: GitHub goes home with code collab specialists

What next? Tugging the Test Plans? Grappling with GitLab?

Microsoft-owned GitHub has waved a big bunch of bamboo shoots at code collaboration outfit Pull Panda.…

6/18/2019 4:09:13 PM

16 - UK.gov whacks export ban on 'grotesque' crab made by famous Brit potter bros

What? We're not afraid it'll attack us in our sleep. Are you?

Blighty's Ministry of No Fun Allowed* has continued to live up to its nickname by slapping an export ban on a fugly crab ornament that by all rights should be locked in a chest and slung into the deepest abyss never to be seen again.…

6/18/2019 3:07:12 PM

17 - Who bought the most powerful commercial supercomputer? Come on, it's Total-ly obvious

Well, oil be damned. Faster computers, faster apocalypse?

French oil and gas supermajor Total will be seeking to pump even more flammable stuff out of the ground after purchasing the world's most powerful commercial supercomputer from IBM.…

6/18/2019 2:10:09 PM

18 - Dev darling Docker embraces Windows Subsystem for Linux 2

Microsoft's risky strategy: Develop on Windows, deploy to Linux

Docker has published details of what its container technology will look like for developers working on Windows, after the release of Microsoft's Windows Subsystem for Linux 2 (WSL 2) that is currently in preview.…

6/18/2019 1:35:07 PM

19 - Parliament IT bods' fail sees server's naked OS exposed to world+dog

Contents were cached by Google so we can all point and giggle

Someone in the Parliamentary Digital Service managed to leave a server so completely exposed to the internet that Google indexed the Windows machine’s operating system.…

6/18/2019 1:01:06 PM

20 - Virty boys Parallels bring machine learning, Windows Server 2019 support to RAS VDI line

AI know what you did last summer

Windows-on-Mac flinger Parallels gave its Remote Application Server (RAS) a slapping with the wet fish of AI this morning with the release of version 17, featuring Session Pre-Launch.…

6/18/2019 12:30:09 PM

21 - Freaking out about fiendish IoT exploits? Maybe disable telnet, FTP and change that default password first?

Home devices are so poorly guarded, attackers don't even need sophisticated tools

While netizens and journalists worry about criminals and spies using sophisticated cyber-weapons to hijack Internet of Things devices, basic security protections are being overlooked – and pose a far greater threat.…

6/18/2019 12:00:14 PM

22 - Video: The future of faster enterprises

The benefits of cloud in a fast-moving future

Promo Amazon Web Services is launching a series of videos to illustrate the various ways its cloud can help businesses innovate and prosper.…

6/18/2019 11:15:07 AM

23 - Brit hosting provider tsoHost takes needleful of 'unauthorized code' to the servers, suffers week of outages

GoDaddy offspring admits to security breach, takes sweet time with emergency patching

UK hosting provider tsoHost is recovering from a week of major service disruption, after discovering "unauthorized code" was "injected into servers" in one of its data centres.…

6/18/2019 10:48:26 AM

24 - What price the Moon? Tips from the past might save the present

Also: The Bennu Thrill Show - coming to an asteroid near you

Roundup What price a boot on the Moon? Or maybe six robot wheels? There's a number for the former in this week's round-up of all things spacey.…

6/18/2019 10:00:37 AM

25 - Boffins' neural network can work out from your speech whether you'll develop psychosis

Software trained from patient transcripts. The 'normal' dataset? From, er, Reddit

Machine-learning algorithms can help psychologists predict, with 90 per cent accuracy, the onset of psychosis by analyzing a patient's conversations, according to this research here.…

6/18/2019 9:01:12 AM

26 - Finally, an AI that can reliably catch and undo Photoshop airbrushing. Who made it? Er, Photoshop maker Adobe

Talk about poacher turned gamekeeper

Video Artificial intelligence built by Adobe can detect how an image may have been manipulated using, er, Adobe Photoshop, and predict what a doctored picture should have looked like.…

6/18/2019 8:03:05 AM

27 - Smash GandCrab: Free tools released to decrypt files scrambled by notorious ransomware

Bitdefender teams up with FBI, cops to rescue Windows PC documents

Victims of the latest incarnations of the GandCrab ransomware now have a way to reclaim their files without paying a penny to extortionists, thanks to the release of a decryption tool.…

6/18/2019 6:48:13 AM

28 - Samsung reminds rabble to scan smart TVs for viruses – then tries to make them forget

Tweet deleted as telly maker reconsiders damning but refreshingly honest messaging

Samsung on Sunday sent out a tweet urging people to check their Sammy smart TVs for viruses – and then deleted the message, as if someone realized that highlighting the risks posed by connected TVs may be bad for business.…

6/18/2019 1:07:53 AM

29 - Nvidia 'brings CUDA to Arm' – Translation: We're still doing a thing we've already done but now doing more of it

Woulda, CUDA, shoulda

"Nvidia brings CUDA to Arm," the graphics chip giant announced with a straight face on Monday, specifically, "its support for Arm CPUs."…

6/17/2019 11:28:34 PM

30 - FYI: Your Venmo transfers with those edgy emojis aren't private by default. And someone's put 7m of them into a public DB

Payment biz shrugs, says users are fine with sharing

Graduate student Dan Salmon has released online seven million Venmo transfers, scraped from the social payment biz in recent months, to call attention to the privacy risks of public transaction data.…

6/17/2019 9:40:39 PM

31 - Sad SACK: Linux PCs, servers, gadgets may be crashed by 'Ping of Death' network packets

Don't let miscreants play hacky-SACK with your gear. Apply these mitigations, patches now if you can

It is possible to crash vulnerable network-facing Linux servers, PCs, and gadgets, or slow down their network connections, by sending them a series of maliciously crafted packets. It is also possible to hamper vulnerable FreeBSD machines with the same attack.…

6/17/2019 8:59:37 PM

32 - This isn't Boeing to end well: Plane maker to scrap some physical cert tests, use computer simulations instead

Actually probe expensive gear in real life? Pah. It's 2019. We're Boeing digital

As the Boeing 737 Max controversy rolls on, the American planemaker has now been embroiled in a fresh row – after it was revealed it wants to shorten and replace some physical certification tests with software-powered processes.…

6/17/2019 7:02:59 PM

33 - You gotta be kitten me: Pakistan politicos feline silly after filter farce hits purrrfect conference

Claws out as slippery-pawed cameraman renders officials with cat ears and whiskers

A political party in Pakistan is suffering the indignity of internet memedom after someone left the cat filter switched on while live-streaming a press conference.…

6/17/2019 4:59:38 PM

34 - Human-rights warriors crack on with legal challenge to UK's lax surveillance laws

Toughen it up and reduce all that warrantless state surveillance, demands Liberty

Human rights pressure group Liberty is taking the British government to court this week in its ongoing battle to have the most invasive parts of the so-called Snoopers' Charter struck down.…

6/17/2019 4:37:10 PM

35 - Frontiersman Cray snags $50m storage contract for 'largest single filesystem'

Shasta minute: HPE purchase to provide 1 exabyte of ClusterStor for Oak Ridge National Laboratory

Cray has won a $50m-plus contract to provide 1 exabyte of ClusterStor storage for Oak Ridge National Laboratory's (ORNL) Frontier exascale supercomputer in the United States.…

6/17/2019 3:52:08 PM

36 - Do you want a Kool-Aid with that, Huawei? You'll need one after watching boss chat to US mavens

George Gilder and Nicholas Negroponte join CEO for 2-hour 'Tea with Mr Ren'

Huawei's public relations onslaught continued today with a "panel discussion" between the company's founder Ren Zhenfei, blockchain blowhard George Gilder and MIT Media Lab co-founder and non-stop tech panellist Nicholas Negroponte.…

6/17/2019 3:22:09 PM

37 - 23. 712. 3. 608. 45. 89. 11. 332. 841. 255. You want more? Cloudflare and pals are streaming 'em live from new RNG API

League of Entropy is the superhero gang you may or may not need

Like some kind of space-age Bingo hall caller, a cloud-based API that publicly streams random numbers arrives today, and is being touted by Cloudflare.…

6/17/2019 2:00:11 PM

38 - 10 PRINT Memorial in New Hampshire marks the birthplace of BASIC

20 GOTO 10

After just over 55 years, the birthplace of BASIC has been honoured with a memorial marker in New Hampshire, USA.…

6/17/2019 1:26:13 PM

39 - TPM now stands for Tiny Platform Module: TCG shrinks crypto chip to secure all the Things

Don't wanna be a security id-IoT: Trusted hardware extends beyond computers

The Trusted Computing Group (TCG), a nonprofit developing hardware-based cybersecurity tools, has started work on the "world's tiniest" Trusted Platform Module (TPM).…

6/17/2019 1:10:09 PM

40 - Microsoft's Edge gang pops a head above the parapet to give Linux fans a strong 'maybe'

Also: storage migration, Mac development and The Trillion Dollar Man performs the dividend dance

Roundup The Edge team subjected itself to the dubious mercies of keyboard warriors in a Reddit AMA, a new Mac Visual Studio and storage shenanigans – it's just another week at Microsoft.…

6/17/2019 12:40:13 PM

41 - Monster magnet in my pocket: Boffins' gizmo packs 45.5-tesla punch and weighs just 390g

But don't get too excited, it can't do much at the moment

A group of researchers at Florida State University have said they've crafted the world's strongest superconducting magnet.…

6/17/2019 12:01:12 PM

42 - London opens stock market for a tickling from Chinese tentacles

Don't tell Trump, OK? And it's not for Joe Bloggs, it's for the hedge funds

Companies listed on the UK stock market will effectively be able to offer shares to Chinese investors from today.…

6/17/2019 11:27:14 AM

43 - Why are fervid Googlers making ad-blocker-breaking changes to Chrome? Because they created a monster – and are fighting to secure it

We said engineers made the API too powerful. We weren't wrong

Analysis In a mild PR blitz, Google engineers this month insisted the ad giant's shake up of Chrome browser extensions won't kill advert blockers. Instead, we're told, Googlers are making the plugins safer. Those engineers have more work to do than it may seem.…

6/17/2019 11:03:07 AM

44 - Watch online: How to navigate your route to Office 365 adoption

Take the right steps for a hassle-free deployment

Sponsored webcast Office 365 is the solution many organisations gravitate towards when they are looking to move from legacy office applications to a more flexible, mobile-friendly solution for sharing documents and collaborating with colleagues and clients.…

6/17/2019 10:14:07 AM

45 - Blighty's online pr0n gatekeepers are begging for a regulatory beating, says digital rights org

Age verification needs a firm hand, sector warns

Age-verification providers are privately calling for a compulsory certification scheme ahead of the UK government's controversial online porn laws due to come into force next month.…

6/17/2019 10:01:04 AM

46 - UK industry calls for delay of IR35 off-payroll tax rules to private sector

Early responses from government consultation not happy with off taxman's plans

Industry bodies are urging the British government to delay its plans to extend much-hated anti-avoidance tax law IR35 to the private sector, according to an analysis of responses to a government consultation by ContractorCalculator.…

6/17/2019 9:05:06 AM

47 - Greatest threat facing IT? Not the latest tech giant cockwomblery – it's just tired engineers

Friends don't let friends use TRUNCATE

Who, Me? Bid farewell to the festivities of the weekend with a story of self-inflicted pain in our weekly Who, Me? column.…

6/17/2019 8:04:08 AM

48 - Politically linked deepfake LinkedIn profile sparks spy fears, Apple cooks up AI transfer tech, and more

Your Monday morning catch-up on machine-learning tech

Roundup Here's your latest dose of machine-learning news beyond what we've already published.…

6/17/2019 6:52:05 AM

49 - Black Hat USA axes anti-abortion congressman as keynote speaker after outcry – and more news from infosec land

Your quick guide to hacks, patches and scandal

Roundup Here's a quick roundup of recent infosec news beyond what we've already reported.…

6/15/2019 8:25:06 AM

50 - Stiff penalty: Prenda Law copyright troll gets 14 years of hard time for blue view 'n sue scam

That's a wrap for the file-sharing skin flick shakedown

It was a simple plan: obtain the rights to pornographic films, share copies of them online, then threaten to sue those downloading the skin flicks for copyright infringement unless they paid a $3,000 settlement fee.…

6/15/2019 12:45:07 AM

 

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