Service Management Connect LimitedService, Enterprise & System Management Architecture & Consultancy
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Delivery of first class Services and Products are achieved through people, process, product and partnership.Whilst organisations understand this they seek to achieve delivery through a variety of improvement programmes, change initiatives, new software projects and invariably multi-supplier contracts and consultancy engagements running as separate lines of action. But time and again transformation and transition stumbles along with benefits rarely realised primarily because the business-as-usual, projects and change agents never truly articulate their requirements and cannot spare time to ensure change is a transformation and not just a "go-live" date.

Partnership is the component that helps integrate all parties to allow business transformation.


Service Management Connect Limited was created to provide the partner support between BaU, Business Change and Delivery Projects by ensuring, via pragmatic architectural methods, real world cross-disciplne experience and certified expertise, that all angles in this triangle of change are supported from Concept to In-Service and beyond. 



We specialise in:

ITSM / BSS / OSS / ITAM / SAM
IT and Telecoms Service & System Management Consultancy
License & Software Asset Management Consultancy
Service Management Architecture
Interim Programme and Project Management
IBM Maximo and Tivoli Tools - IBM Business Partner
BMC Remedy ITSM
Tool Selection, Advice and Consultancy covering IBM, BMC, HP, CA and ServiceNow

Bespoke provision of:

  • IT Business Process Review and Service Management Design Project Review
  • Consultant Engagements for Service Improvement and Technology Training
  • IT Contractors and Specialists

Contact Lead IT Consultant Brian Scott for more details -

brian.scott@smconnect.co.uk

07790 991064

 Click Here For LinkedIn Profile

The Register

The Register

Biting the hand that feeds IT

1 - Something to fire up PyTorch fans, Facebook emits code for analyzing human poses, and more
2 - The strife of Brian: Why doomed Intel boss's ex86 may not be the real reason for his hasty exit
3 - Hardened Azure, softened containers, force unlocking iOS 12, 11 iPhones – and more
4 - At last! Apple admits its MacBook Pro butterfly keyboards utterly suck, offers free replacements
5 - Azure North Europe downed by the curse of the Irish – sunshine
6 - Meet TLBleed: A crypto-key-leaking CPU attack that Intel reckons we shouldn't worry about
7 - Software engineer fired, shut out of office for three weeks by machine
8 - Smyte users not smitten with Twitter: APIs killed minutes after biz gobble
9 - Great news, cask beer fans: UK shortage of CO2 menaces fizzy crap taking up tap space
10 - In huge privacy win, US Supreme Court rules warrant needed to slurp folks' location data
11 - Facebook sends lowly minions to placate Euro law makers over data-slurp scandal
12 - BlackBerry continues its gentle slide even as software sales embiggen
13 - Norwegian tourist board says it can't a-fjord the bad publicity from 'Land of Chlamydia' posters
14 - Why the 'feudal' tech monopolies run rings around competition watchdogs
15 - Buttonless and port-free: Expect the next iPhone to be as smooth as a baby's bum
16 - Amazon staffers protest giant's 'support of the surveillance state'
17 - Cops: Autonomous Uber driver may have been streaming <i>The Voice</i> before death crash
18 - Outage? No, phones are playing silly buggers, insists Sainsbury's Bank
19 - Do UK.gov wonks understand sci-tech skills gap? MPs dish out Parliamentary kicking
20 - El Reg works with Byte Night to put techies out on the streets
21 - Schneier warns of 'perfect storm': Tech is becoming autonomous, and security is garbage
22 - Have YOU had your breakfast pint? Boffins confirm cheeky daily tipple is good for you
23 - Nintendo Labo: After a day spent fiddling with flaps, you may be ready to, er, Lego
24 - Amid 'idiotic blockchain phase,' EY and Microsoft tout smart contracts
25 - Trainee techie ran away and hid after screwing up a job, literally
26 - Don't panic, but your baby monitor can be hacked into a spycam
27 - Galloping greenback rocks Red Hat
28 - Amazon tweaks its word processor for easier online Office edits
29 - Oracle's new Java SE subs: Code and support for $25/processor/month
30 - Skynet for the win? AI hunts down secret testing of nuclear bombs
31 - Canadian utility makes blockchain upstarts bid for their ravenous rigs' electricity supply
32 - Big Cable unplugs Cali's draft net neutrality protections yet AGAIN
33 - IBM loses mainframe docs down the back of the web, customers cry 'sabotage'
34 - MOS-SAD: Israeli govt weighs in on Facebook privacy, promises action
35 - Want to know what all that Fortnite hype is about? Whoa, Android fans – mind how you go
36 - US Supreme Court blocks internet's escape from state sales taxes
37 - Fujitsu kicks off field trials for post-K exascale computing processor
38 - Brit reseller Aria PC's appeal against HMRC VAT fraud finding gets under way
39 - WannaCry is back! (Psych. It's just phisher folk doing what they do)
40 - Accountants HATE them: Microsoft's Xbox harnesses blockchain to pay games publishers
41 - By gum, that's chewy: Samsung's NF1 fattens M.2 card capacity with wider gumstick format
42 - Serverless Computing London: Last chance to grab blind bird tickets
43 - Intel CEO Brian Krzanich quits biz after fling with coworker rumbled
44 - BlackBerry CEO: We need help from the channel to grow
45 - Micron: Hot DRAM, we're still shifting piles of kit, but somebody's missing our XPoint
46 - Test Systems Better, IBM tells UK IT meltdown bank TSB
47 - Dixons Carphone profits drop 24% amid hack 'n' high street struggles
48 - Israel cyberczar drops hints about country's new security initiative
49 - Qumulo tries to SoC it to nearline with Xeon D integrated systems
50 - How a tax form kludge gifted the world 25 joyous years of PDF
1 - Something to fire up PyTorch fans, Facebook emits code for analyzing human poses, and more

Including: Microsoft hoovers up Bonsai startup

Roundup Hi, here are a few announcements in the AI world from this week. Read on to find out what's happening with PyTorch, which startup Microsoft just bought, and who won OpenAI's Sonic challenge.…

6/23/2018 3:16:06 PM

2 - The strife of Brian: Why doomed Intel boss's ex86 may not be the real reason for his hasty exit

Had the board just had enough of Krzanich?

Comment The sudden and shocking resignation of Intel CEO Brian Krzanick this week over a long-ago affair with a subordinate – banned under company rules – has led to much mirth among Register readers.…

6/23/2018 11:57:08 AM

3 - Hardened Azure, softened containers, force unlocking iOS 12, 11 iPhones – and more

Plus: Our tip on keeping Mac files encrypted

Roundup This week you had to deal with AI security panic, fake Fortnite, and, if you use OpenBSD, the end of Intel HyperThread support

6/23/2018 9:12:09 AM

4 - At last! Apple admits its MacBook Pro butterfly keyboards utterly suck, offers free replacements

FYI: This article was typed o a roken Apple quirky keyoard – ad it loody well shows

Apple has finally admitted the utterfly-mechanism keyoards in its Macook ad Macook Pro laptops are diaolical, and has offered free repairs and replacemets.…

6/23/2018 1:21:51 AM

5 - Azure North Europe downed by the curse of the Irish – sunshine

Microsoft data center went sideways this week for hours with cooling issue

Amid forecasts of heat and fears of water shortage in Ireland on Monday, Microsoft was about to confront a drought of a different kind: an Azure service outage.…

6/23/2018 12:57:39 AM

6 - Meet TLBleed: A crypto-key-leaking CPU attack that Intel reckons we shouldn't worry about

How to extract 256-bit signing keys with 99.8% success

Intel has, for now, no plans to specifically address a side-channel vulnerability in its processors that can be potentially exploited by malware to extract encryption keys and other sensitive info from applications.…

6/22/2018 11:44:25 PM

7 - Software engineer fired, shut out of office for three weeks by machine

HAL 9000 is here – and it's plugged into your HR system

It was only a matter of time before the machines started fighting back. And let's be honest, we all knew the software engineers would be the first to fall.…

6/22/2018 11:33:19 PM

8 - Smyte users not smitten with Twitter: APIs killed minutes after biz gobble

Clients of online abuse-fighting upstart cry foul over being 'royally screwed'

Updated Twitter, known for its rather rocky relationship with developers, cemented its reputation for missteps on Thursday – by announcing the acquisition of content cleansing and security biz Smyte and almost immediately disconnecting the firm's existing customers.…

6/22/2018 9:38:26 PM

9 - Great news, cask beer fans: UK shortage of CO2 menaces fizzy crap taking up tap space

Brit booze barons worry they will have to go carbon dry-oxide

A carbon-dioxide shortage in Blighty may rid bars and pubs of that fizzy nonsense taking up the tap space of proper cask beer. [Oy! Some of us like a good lager – ed.]

6/22/2018 9:21:53 PM

10 - In huge privacy win, US Supreme Court rules warrant needed to slurp folks' location data

A digital era defining decision

In a decision that will define privacy in the digital age, the US Supreme Court decided 5-4 on Friday that the government needs a warrant to access its citizens' mobile phone location data.…

6/22/2018 8:06:35 PM

11 - Facebook sends lowly minions to placate Euro law makers over data-slurp scandal

We wanted actual C-suiters, growls EU committee

Facebook has once again irked EU politicos by failing to send sufficiently senior staffers to face another grilling on the data-harvesting saga.…

6/22/2018 5:54:10 PM

12 - BlackBerry continues its gentle slide even as software sales embiggen

Strong showing for that and services in Q1 '19 results

BlackBerry's Q1 FY19 revenues are down 9 per cent year-on-year, though nearly 90 per cent of that came from software and services sales.…

6/22/2018 4:58:11 PM

13 - Norwegian tourist board says it can't a-fjord the bad publicity from 'Land of Chlamydia' posters

No claps for you: Marketing director slams condom ad

An ad campaign branding Norway the "Land of Chlamydia" has been slapped down by tourist bosses.…

6/22/2018 3:39:18 PM

14 - Why the 'feudal' tech monopolies run rings around competition watchdogs

Rather than break up Google, can we try owning our data?

Interview Competition watchdogs need to move faster and consider the bigger picture to deal effectively with transnational tech behemoths like Google, says BT's former chief lawyer.…

6/22/2018 2:32:07 PM

15 - Buttonless and port-free: Expect the next iPhone to be as smooth as a baby's bum

Wot? No Lightning?

Apple prompted complaints when it removed the 3.5mm audio port from iPhones in 2016. Expect future models to be even more radical.…

6/22/2018 2:05:12 PM

16 - Amazon staffers protest giant's 'support of the surveillance state'

Letter to Bezos: 'We refuse to contribute to tools that violate human rights'

Amazon workers have reportedly called on their bosses to stop selling facial recognition kit to cops and spies, and slammed its links to data analytics biz Palantir.…

6/22/2018 1:33:04 PM

17 - Cops: Autonomous Uber driver may have been streaming <i>The Voice</i> before death crash

Reports say she was watching reality TV at time of fatal impact

A woman in the driving seat of an autonomous Uber that hit and killed a pedestrian was likely streaming an episode of telly show The Voice on her phone immediately before the collision, according to reports.…

6/22/2018 12:57:08 PM

18 - Outage? No, phones are playing silly buggers, insists Sainsbury's Bank

But customers believe days of problems go deeper than that

Updated Sainsbury's Bank has insisted to The Register that it is not experiencing an IT outage, despite lots of enraged customers asking why their money isn't moving.…

6/22/2018 12:18:36 PM

19 - Do UK.gov wonks understand sci-tech skills gap? MPs dish out Parliamentary kicking

And don't even ask about Brexit

The UK government doesn't know what science and tech skills the economy needs or how Brexit will affect firms' ability to recruit staff, MPs have warned.…

6/22/2018 11:35:14 AM

20 - El Reg works with Byte Night to put techies out on the streets

Join tech luminaries and Jenny Agutter for a night on the tiles

The Register is partnering with Byte Night, the annual tech-heavy sleepout fundraiser for Action for Children, the UK charity which has been caring and sticking up for vulnerable young people for 150 years.…

6/22/2018 11:04:11 AM

21 - Schneier warns of 'perfect storm': Tech is becoming autonomous, and security is garbage

Tel Aviv treated to Brucey's bonus views

Israel Cyber Week With insecure computers in charge, the healthcare and transportation sectors have become a nexus of security problems, infosec veteran Bruce Schneier warned delegates at Israel Cyber Week.…

6/22/2018 10:36:05 AM

22 - Have YOU had your breakfast pint? Boffins confirm cheeky daily tipple is good for you

Study of Americans shows light drinking is still better than none

A major study of Americans has punched another hole in the official British government medical advice that there's no "safe level" of drinking.…

6/22/2018 9:32:08 AM

23 - Nintendo Labo: After a day spent fiddling with flaps, you may be ready to, er, Lego

But for real, this kit is great for fooling kids into liking STEM

There's a scene in Showtime's Billions where a forward-thinking hedge fund manager is interviewing prospective quantitative analysts and gives them a flat-packed cardboard box. The candidates come and go until one finally correctly supposes that the box is impossible to put together, and recognition of this apparently shows the ability to "think outside the box".…

6/22/2018 9:09:05 AM

24 - Amid 'idiotic blockchain phase,' EY and Microsoft tout smart contracts

Blockchain might actually prove helpful for a change

In an effort to demonstrate there are actual uses for blockchain technology, global professional services biz EY and Microsoft have teamed up to offer companies a way to manage rights and royalties.…

6/22/2018 8:30:05 AM

25 - Trainee techie ran away and hid after screwing up a job, literally

He was young, eager to please and forgot that size matters

On-Call Thank the Valar it’s Friday, because that means the weekend beckons and a new instalment of On-Call, The Register’s weekly reader-contributed tale of tech support tangles.…

6/22/2018 8:01:13 AM

26 - Don't panic, but your baby monitor can be hacked into a spycam

Researchers confirm hardware vulnerable to remote attacks

Security researchers say they can back up a mother's claim that her baby monitor had been remotely hacked and used to spy on her family.…

6/22/2018 7:30:13 AM

27 - Galloping greenback rocks Red Hat

Q1 2019 beat guidance, but FY 19 forecasts were cut and investors bit back

Red Hat has posted a fine set of results for the first quarter of its 2019 financial year, but offered reduced guidance for the rest of the year and been punished by investors as a result.…

6/22/2018 6:58:11 AM

28 - Amazon tweaks its word processor for easier online Office edits

Which is just what you’d do if you planned to compete with Microsoft, perhaps?

Earlier this week we reported that Amazon Web Services appears to be planning the launch of a new end-user computing service that we speculated could be a competitor for Office 365.…

6/22/2018 4:58:11 AM

29 - Oracle's new Java SE subs: Code and support for $25/processor/month

Prepare for audit after inevitable change, says Oracle licensing consultant

Poll Oracle’s put a price on Java SE and support: $25 per processor per month, and $2.50 per user per month on the desktop, or less if you buy lots for a long time.…

6/22/2018 3:05:42 AM

30 - Skynet for the win? AI hunts down secret testing of nuclear bombs

Telltale elements offer clues to rogue nations' nuke building, detonation on the sly

AI can detect signs of nuclear weapons testing banned under the Comprehensive Nuclear-Test-Ban Treaty, according to research from the US Pacific Northwest National Laboratory.…

6/22/2018 12:25:52 AM

31 - Canadian utility makes blockchain upstarts bid for their ravenous rigs' electricity supply

Quebecois poutine the squeeze on cryptocurrency miners

One of Canada's largest utilities is planning to make blockchain companies bid for access to electricity.…

6/21/2018 11:15:10 PM

32 - Big Cable unplugs Cali's draft net neutrality protections yet AGAIN

Sponsors of US state's proposed law fume as key committee chair guts legislation

The lobbying might of Big Cable was on show again this week when a critical net neutrality bill in the California legislature was gutted to remove its most important features.…

6/21/2018 10:40:20 PM

33 - IBM loses mainframe docs down the back of the web, customers cry 'sabotage'

Broken page links flummox big iron clients of Big Blue

Earlier this month, IBM's attempt to redesign its website broke links to product documentation – and all hell broke loose.…

6/21/2018 9:45:13 PM

34 - MOS-SAD: Israeli govt weighs in on Facebook privacy, promises action

Spymaster whines about smartphone privacy

Israel Cyber Week Facebook – already kicked around the block by politicians in the US and Europe over privacy in the wake of the Cambridge Analytica scandal – has come under fire from Israel.…

6/21/2018 9:02:52 PM

35 - Want to know what all that Fortnite hype is about? Whoa, Android fans – mind how you go

Malware writers preying on the game-curious with fake apps

With online gaming hit Fornite set to make its debut on Android, malware writers are already playing on the game's hype to ensnare victims.…

6/21/2018 8:37:56 PM

36 - US Supreme Court blocks internet's escape from state sales taxes

5-4 decision brings ecommerce in line with physical shops

Internet retailers will soon be required to pay state sales tax across the entire United States following a 5-4 decision by the Supreme Court.…

6/21/2018 8:19:36 PM

37 - Fujitsu kicks off field trials for post-K exascale computing processor

Prototyping wrapped up with delivery around 2021

Field trials of Fujitsu's prototype exascale post-K supercomputer CPU have begun.…

6/21/2018 6:29:12 PM

38 - Brit reseller Aria PC's appeal against HMRC VAT fraud finding gets under way

Firm disputes findings of taxman and First-Tier tribunal

Manchester-based reseller Aria Technology Ltd is appealing against a tax tribunal finding that MD Aria Taheri “knew or ought to have known” that it took part in a VAT carousel fraud.…

6/21/2018 5:32:12 PM

39 - WannaCry is back! (Psych. It's just phisher folk doing what they do)

Spamming scum fire out phishing frighteners

An unusually large wave of phishing emails was spewed out this morning, with recipients warned that all their devices had been infected by WannaCry.…

6/21/2018 4:47:05 PM

40 - Accountants HATE them: Microsoft's Xbox harnesses blockchain to pay games publishers

But it used to use Excel and print-outs, just like us normies

All aboard the blockchain hypewagon – Microsoft announced today that it has begun using the technology to deal with royalty and digital rights contracts.…

6/21/2018 3:59:07 PM

41 - By gum, that's chewy: Samsung's NF1 fattens M.2 card capacity with wider gumstick format

8TB drive can give 2U diskless servers 576TB capacity

Samsung's 8TB next-generation small form factor (NGSFF) NF1 flash card is to be standardised by the JEDEC Solid State Technology Association in October.…

6/21/2018 3:09:08 PM

42 - Serverless Computing London: Last chance to grab blind bird tickets

We’re about to hit go on agenda...

Events The agenda for Serverless Computing London goes live next week, so you don’t have long to grab our super value blind bird tickets for the November event.…

6/21/2018 2:45:50 PM

43 - Intel CEO Brian Krzanich quits biz after fling with coworker rumbled

Top chip boss broke rules by having 'consensual relationship' with staffer, probe finds

Intel chief exec Brian Krzanich has quit after his “past consensual relationship” with an employee came to light.…

6/21/2018 2:27:04 PM

44 - BlackBerry CEO: We need help from the channel to grow

Slight hiccup expected as former phone-maker diversifies

BlackBerry is focusing on luring in more channel partners and developers to maintain growth, CEO John Chen told shareholders at the company's AGM.…

6/21/2018 2:08:08 PM

45 - Micron: Hot DRAM, we're still shifting piles of kit, but somebody's missing our XPoint

Won't say who but we'll point with an elbow. *Cough* Intel *Cough*

Micron rode strong demand for DRAM and flash to record revenues and profits for its third fiscal 2018 quarter (PDF), but XPoint chip sales to Intel collapsed.…

6/21/2018 1:29:06 PM

46 - Test Systems Better, IBM tells UK IT meltdown bank TSB

Hired to assess migration chaos, Big Blue suggests lack of rigorous go-live criteria

Updated A report into the IT meltdown at TSB has suggested the British bank did not carry out rigorous enough testing and that the problems went beyond previously reported middleware issues.…

6/21/2018 12:55:10 PM

47 - Dixons Carphone profits drop 24% amid hack 'n' high street struggles

CEO puts on a happy face

Dixons Carphone's annual pre-tax profits have taken a dive, falling 24 per cent to £382m.…

6/21/2018 11:31:05 AM

48 - Israel cyberczar drops hints about country's new security initiative

PM pops in to brag about industry wins

Israel Cyber Week Israel is planning to develop a "state-level cyber-shield" to improve its resilience against hacking and malware, the country's newly appointed cyberczar said on Wednesday.…

6/21/2018 10:46:05 AM

49 - Qumulo tries to SoC it to nearline with Xeon D integrated systems

Range extension encroaches on Dell's Isilon territory

Scale-out clustered filer Qumulo has introduced a nearline archive product, the K-144T.…

6/21/2018 9:31:12 AM

50 - How a tax form kludge gifted the world 25 joyous years of PDF

A worthy lesson in nifty programming and embracing standards

HTML is the world's most common digital document file format. However, it's not the one everyone turns to when they want to create a precise document that looks, prints and behaves the same on any platform on any device. And it's hardly the format of choice for immediate offline reading, easy sharing or simple portability.…

6/21/2018 9:06:10 AM

 

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