Service Management Connect LimitedService, Enterprise & System Management Architecture & Consultancy

SMC provide clients with up to date transformation competences that are underpinned by experience covering Project, Service and System Management process, engineering and operations for government, Operation/Command Centre management and continual engagement with multi-customer and supplier groups.

Although technically proficient our prime capability is in understanding Business Architecture, Transition to Operations and Service Integration delivering processes, technology, guidance and pragmatic consultancy at all stages.

Lead consultant Brian Scott has 25+ years IT, Service and Telecoms Management experience with last 8 years in industry covering multi-suppier to government programmes via BSS/OSS/ITSM Consultancy, Architect engagements, Authority and Transition/Implementation roles developing expertise and continual improvement. Covering programme & project management, development and implementation of comprehensive Managed Service systems, processes and organisational change.

Brian is Chairman of the BCS Service Management Specialist Group and an active member of the BCS since 2005 and this has enhanced the companies main goal " to embed good practice PM, Service Integration, Delivery and maturity into all stages of programme, project, system and service implementations and make Compliance and Continual Improvement the norm".

Specialties: The 4 P's, MSP Advance Practitioner, ITIL V3 Expert, PRINCE2 Practitioner, Service transition, Service Integration and Management (SIAM), Software Asset Management, Full Lifecycle Service Application Management delivery, Programme, Governance and Process Compliance. Implementation, System, Solution and Enterprise Architecture. IBM Tivoli Consultant, ITIL V2(Red Badge), ITIL ICTIM, eTOM Frameworx, ISO20000, ISO19770, ISO27000, COBIT, TOGAF, CMS/CMDB, IT Asset Management, Development and Test management. Enterprise and Systems Management tools - Rational, Telelogic, IBM Tivoli, Netcool, Maximo, BMC Remedy and HP for Business Architecture, Operations and Service Delivery.

Professional Member of the BCS and ISACA
IBM Business Partner 


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